What users are saying about
8 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 6.7 out of 100
Top Rated
240 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.7 out of 100

Feature Set Ratings

    IT Asset Management

    5.9

    ManageEngine AssetExplorer

    59%

    Spiceworks Help Desk

    Feature Set Not Supported
    N/A
    ManageEngine AssetExplorer ranks higher in 5/5 features

    Software and hardware inventory tracking

    6.1
    61%
    4 Ratings
    N/A
    0 Ratings

    License management

    7.1
    71%
    4 Ratings
    N/A
    0 Ratings

    Asset lifecycle monitoring

    5.2
    52%
    4 Ratings
    N/A
    0 Ratings

    Contract management

    7.0
    70%
    3 Ratings
    N/A
    0 Ratings

    Asset relationship management

    4.1
    41%
    3 Ratings
    N/A
    0 Ratings

    Incident and problem management

    ManageEngine AssetExplorer

    Feature Set Not Supported
    N/A
    8.1

    Spiceworks Help Desk

    81%
    Spiceworks Help Desk ranks higher in 6/6 features

    Organize and prioritize service tickets

    N/A
    0 Ratings
    8.4
    84%
    52 Ratings

    Expert directory

    N/A
    0 Ratings
    7.2
    72%
    45 Ratings

    Subscription-based notifications

    N/A
    0 Ratings
    7.8
    78%
    40 Ratings

    ITSM collaboration and documentation

    N/A
    0 Ratings
    7.8
    78%
    43 Ratings

    Ticket creation and submission

    N/A
    0 Ratings
    8.8
    88%
    52 Ratings

    Ticket response

    N/A
    0 Ratings
    8.7
    87%
    51 Ratings

    Self Help Community

    ManageEngine AssetExplorer

    Feature Set Not Supported
    N/A
    8.5

    Spiceworks Help Desk

    85%
    Spiceworks Help Desk ranks higher in 2/2 features

    External knowledge base

    N/A
    0 Ratings
    8.8
    88%
    46 Ratings

    Internal knowledge base

    N/A
    0 Ratings
    8.1
    81%
    46 Ratings

    Multi-Channel Help

    ManageEngine AssetExplorer

    Feature Set Not Supported
    N/A
    7.5

    Spiceworks Help Desk

    75%
    Spiceworks Help Desk ranks higher in 5/5 features

    Customer portal

    N/A
    0 Ratings
    8.1
    81%
    44 Ratings

    IVR

    N/A
    0 Ratings
    7.0
    70%
    9 Ratings

    Social integration

    N/A
    0 Ratings
    6.6
    66%
    25 Ratings

    Email support

    N/A
    0 Ratings
    8.7
    87%
    44 Ratings

    Help Desk CRM integration

    N/A
    0 Ratings
    6.9
    69%
    26 Ratings

    Attribute Ratings

    • Spiceworks Help Desk is rated higher in 2 areas: Likelihood to Recommend, Support Rating

    Likelihood to Recommend

    6.1

    ManageEngine AssetExplorer

    61%
    4 Ratings
    8.7

    Spiceworks Help Desk

    87%
    81 Ratings

    Likelihood to Renew

    ManageEngine AssetExplorer

    N/A
    0 Ratings
    10.0

    Spiceworks Help Desk

    100%
    29 Ratings

    Usability

    ManageEngine AssetExplorer

    N/A
    0 Ratings
    8.6

    Spiceworks Help Desk

    86%
    8 Ratings

    Availability

    ManageEngine AssetExplorer

    N/A
    0 Ratings
    10.0

    Spiceworks Help Desk

    100%
    6 Ratings

    Performance

    ManageEngine AssetExplorer

    N/A
    0 Ratings
    8.0

    Spiceworks Help Desk

    80%
    2 Ratings

    Support Rating

    6.0

    ManageEngine AssetExplorer

    60%
    2 Ratings
    8.6

    Spiceworks Help Desk

    86%
    49 Ratings

    Implementation Rating

    ManageEngine AssetExplorer

    N/A
    0 Ratings
    10.0

    Spiceworks Help Desk

    100%
    13 Ratings

    Product Scalability

    ManageEngine AssetExplorer

    N/A
    0 Ratings
    10.0

    Spiceworks Help Desk

    100%
    1 Rating

    Likelihood to Recommend

    ManageEngine AssetExplorer

    The purchase order module can be very useful if you put a process in place. It is miles ahead of using a spreadsheet or something simple to do purchase orders and track spending.It can be good to keep track of equipment and software you have in house. However it is imperative you have dedicated staff and processes in place to maximize the utility of the software else it can become a white elephant if not implemented properly as it is a complex piece of software that does many things.
    Anonymous | TrustRadius Reviewer

    Spiceworks Help Desk

    It's a great helpdesk solution - we currently have five years of data within it, roughly 25,000 tickets. The older edition is a great inventory and software license tracking tool. It is easy for users to use the interface and submit tickets and requests on the web, and its email integration is solid. The new version is a below-average system monitoring tool, only giving up/down status and a few other metrics.
    Joe Foran | TrustRadius Reviewer

    Pros

    ManageEngine AssetExplorer

    • The asset discovery across the network is great.
    • The periodic scanning and updating of asset status is super valuable.
    • The software discovery is outstanding. Receiving list of installed software helps greatly with license compliance.
    Steve P | TrustRadius Reviewer

    Spiceworks Help Desk

    • It helps to multitask, even on the go with the mobile App.
    • We can customize to meet your needs with automated responses, notifications, and templates.
    • Detailed reports allow managers to keep track [of] and analyze data.
    • Allows for a database to store notes helpful for future tickets.
    Justin Reslan | TrustRadius Reviewer

    Cons

    ManageEngine AssetExplorer

    • You can fill the database and link it.
    • You can also add assets that aren't connected with the offline script, I would prefer to get a .exe but this import XML works well.
    • All is handled via the web, I would prefer a GUI standalone client.
    Jorge Flores | TrustRadius Reviewer

    Spiceworks Help Desk

    • I have always wanted a way to redirect a support request into another IS bin, such as a development task.
    • It's possible to extract the data from the Spiceworks database, but it would be helpful if the process to do so were easier.
    • Improved ability to customize the system generated emails to improve the formatting and company branding.
    Anonymous | TrustRadius Reviewer

    Pricing Details

    ManageEngine AssetExplorer

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    ManageEngine AssetExplorer Editions & Modules

    Additional Pricing Details

    Spiceworks Help Desk

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $0

    Spiceworks Help Desk Editions & Modules

    Edition
    All TiersFree
    1. none
    Additional Pricing Details

    Likelihood to Renew

    ManageEngine AssetExplorer

    No score
    No answers yet
    No answers on this topic

    Spiceworks Help Desk

    Spiceworks Help Desk 10.0
    Based on 29 answers
    Spiceworks is a free tool, so there would be no hesitation if we are required to upgrade it. We have installed Spiceworks on a dedicated server with more than enough resources to get the most from this tool, so we will have this running in our department for years to come.
    BART HUNTER | TrustRadius Reviewer

    Usability

    ManageEngine AssetExplorer

    No score
    No answers yet
    No answers on this topic

    Spiceworks Help Desk

    Spiceworks Help Desk 8.6
    Based on 8 answers
    Spiceworks is user friendly and easy to set up. It can be customized to suit your needs. If there are any problems, you can go to the community forums for support and be in contact with many IT Pros, as well as the Spiceworks support staff and development teams who are always happy to help users out
    Chris Johnson | TrustRadius Reviewer

    Reliability and Availability

    ManageEngine AssetExplorer

    No score
    No answers yet
    No answers on this topic

    Spiceworks Help Desk

    Spiceworks Help Desk 10.0
    Based on 6 answers
    We use it both locally on our own server so up time is decided by us and we also use the hosted help desk. We have never had an outage of that.
    Patrick Yeager | TrustRadius Reviewer

    Support Rating

    ManageEngine AssetExplorer

    ManageEngine AssetExplorer 6.0
    Based on 2 answers
    It is not a perfect solution. I don't believe it is the best software for some of the components it offers but I do like and appreciate what it does offer. It offers complexity and a range of features for a company to take advantage of if planned and implemented properly.
    Anonymous | TrustRadius Reviewer

    Spiceworks Help Desk

    Spiceworks Help Desk 8.6
    Based on 49 answers
    Spiceworks has been working out of the box, and some of the basic customizations have been successful with just our internal staff handling. We don't have any other issues with the tool. It provides us with the inventory information we want in a quick and concise report in a variety of formats for our team.
    Anonymous | TrustRadius Reviewer

    Implementation Rating

    ManageEngine AssetExplorer

    No score
    No answers yet
    No answers on this topic

    Spiceworks Help Desk

    Spiceworks Help Desk 10.0
    Based on 13 answers
    If you can spin up a VM to run it on, you'll thank yourself later. If you have remote sites, set up a local server (or dedicated computer) at each site and set them up as remote collectors for the main site. You'll save time and bandwidth
    Jennifer Metcalf | TrustRadius Reviewer

    Alternatives Considered

    ManageEngine AssetExplorer

    Altiris is very daunting for users that have never worked with it. AssetExplorer was much easier to use for our team that had no experience with asset management.
    Christopher Treece, CISSP | TrustRadius Reviewer

    Spiceworks Help Desk

    EGroupware UI is clunky and hard to use, Jira is great but the pricing is expensive in comparison with spice works that has a free version and you can test it out properly before buying and make a correct decision based on your business plan and company objectives with the right software.
    Héctor Aguilar | TrustRadius Reviewer

    Return on Investment

    ManageEngine AssetExplorer

    • Allow us to stay in compliance with licensing requirements. We usually have just the right amount of licenses +2 or 3. We don't have to guess on where we are.
    • Allows us identify older assets and proactively replace them. Reduces downtime.
    • No negative impacts I can think of.
    Steve P | TrustRadius Reviewer

    Spiceworks Help Desk

    • Positive - Allow organizations to implement structured Help Desk procedures.
    • Positive - IT can begin to quantify their tickets and uncover needs within the organization.
    • Positive - IT can develop a solid roadmap with [the] management of future needs, equipment refresh schedules, etc.
    • Positive - IT can pinpoint employees who may need extra training or updated equipment based on historical ticketing data.
    David Yates | TrustRadius Reviewer

    Add comparison