What users are saying about
8 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 6.7 out of 100
Based on 8 reviews and ratings
Top Rated
240 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.7 out of 100
Based on 240 reviews and ratings
Feature Set Ratings
IT Asset Management

5.9
ManageEngine AssetExplorer
59%

Spiceworks Help Desk
Feature Set Not Supported
N/A
ManageEngine AssetExplorer ranks higher in 5/5 features
ManageEngine AssetExplorer ranks higher in 5/5 features
Software and hardware inventory tracking

6.1
61%
4 Ratings

N/A
0 Ratings
License management

7.1
71%
4 Ratings

N/A
0 Ratings
Asset lifecycle monitoring

5.2
52%
4 Ratings

N/A
0 Ratings
Contract management

7.0
70%
3 Ratings

N/A
0 Ratings
Asset relationship management

4.1
41%
3 Ratings

N/A
0 Ratings
Incident and problem management

ManageEngine AssetExplorer
Feature Set Not Supported
N/A

8.1
Spiceworks Help Desk
81%
Spiceworks Help Desk ranks higher in 6/6 features
Spiceworks Help Desk ranks higher in 6/6 features
Organize and prioritize service tickets

N/A
0 Ratings

8.4
84%
52 Ratings
Expert directory

N/A
0 Ratings

7.2
72%
45 Ratings
Subscription-based notifications

N/A
0 Ratings

7.8
78%
40 Ratings
ITSM collaboration and documentation

N/A
0 Ratings

7.8
78%
43 Ratings
Ticket creation and submission

N/A
0 Ratings

8.8
88%
52 Ratings
Ticket response

N/A
0 Ratings

8.7
87%
51 Ratings
Self Help Community

ManageEngine AssetExplorer
Feature Set Not Supported
N/A

8.5
Spiceworks Help Desk
85%
Spiceworks Help Desk ranks higher in 2/2 features
Spiceworks Help Desk ranks higher in 2/2 features
External knowledge base

N/A
0 Ratings

8.8
88%
46 Ratings
Internal knowledge base

N/A
0 Ratings

8.1
81%
46 Ratings
Multi-Channel Help

ManageEngine AssetExplorer
Feature Set Not Supported
N/A

7.5
Spiceworks Help Desk
75%
Spiceworks Help Desk ranks higher in 5/5 features
Spiceworks Help Desk ranks higher in 5/5 features
Customer portal

N/A
0 Ratings

8.1
81%
44 Ratings
IVR

N/A
0 Ratings

7.0
70%
9 Ratings
Social integration

N/A
0 Ratings

6.6
66%
25 Ratings
Email support

N/A
0 Ratings

8.7
87%
44 Ratings
Help Desk CRM integration

N/A
0 Ratings

6.9
69%
26 Ratings
Attribute Ratings
- Spiceworks Help Desk is rated higher in 2 areas: Likelihood to Recommend, Support Rating
Likelihood to Recommend

6.1
ManageEngine AssetExplorer
61%
4 Ratings

8.7
Spiceworks Help Desk
87%
81 Ratings
Likelihood to Renew

ManageEngine AssetExplorer
N/A
0 Ratings

10.0
Spiceworks Help Desk
100%
29 Ratings
Usability

ManageEngine AssetExplorer
N/A
0 Ratings

8.6
Spiceworks Help Desk
86%
8 Ratings
Availability

ManageEngine AssetExplorer
N/A
0 Ratings

10.0
Spiceworks Help Desk
100%
6 Ratings
Performance

ManageEngine AssetExplorer
N/A
0 Ratings

8.0
Spiceworks Help Desk
80%
2 Ratings
Support Rating

6.0
ManageEngine AssetExplorer
60%
2 Ratings

8.6
Spiceworks Help Desk
86%
49 Ratings
Implementation Rating

ManageEngine AssetExplorer
N/A
0 Ratings

10.0
Spiceworks Help Desk
100%
13 Ratings
Product Scalability

ManageEngine AssetExplorer
N/A
0 Ratings

10.0
Spiceworks Help Desk
100%
1 Rating
Likelihood to Recommend
ManageEngine AssetExplorer
The purchase order module can be very useful if you put a process in place. It is miles ahead of using a spreadsheet or something simple to do purchase orders and track spending.It can be good to keep track of equipment and software you have in house. However it is imperative you have dedicated staff and processes in place to maximize the utility of the software else it can become a white elephant if not implemented properly as it is a complex piece of software that does many things.

Verified User
Professional in Information Technology
Non-profit Organization Management Company, 11-50 employeesSpiceworks Help Desk
It's a great helpdesk solution - we currently have five years of data within it, roughly 25,000 tickets. The older edition is a great inventory and software license tracking tool. It is easy for users to use the interface and submit tickets and requests on the web, and its email integration is solid. The new version is a below-average system monitoring tool, only giving up/down status and a few other metrics.
Director Of Information Technology and HIPAA Privacy Officer
Continuum of CareHospital & Health Care, 501-1000 employees
Pros
ManageEngine AssetExplorer
- The asset discovery across the network is great.
- The periodic scanning and updating of asset status is super valuable.
- The software discovery is outstanding. Receiving list of installed software helps greatly with license compliance.
IT LAN Administrator
Information Services FirmInformation Services, 51-200 employees
Spiceworks Help Desk
- It helps to multitask, even on the go with the mobile App.
- We can customize to meet your needs with automated responses, notifications, and templates.
- Detailed reports allow managers to keep track [of] and analyze data.
- Allows for a database to store notes helpful for future tickets.
Software Support Specialist
Kerkering, Barberio & Co.Accounting, 51-200 employees
Cons
ManageEngine AssetExplorer
- You can fill the database and link it.
- You can also add assets that aren't connected with the offline script, I would prefer to get a .exe but this import XML works well.
- All is handled via the web, I would prefer a GUI standalone client.
VIP Support Analyst
Novatium Argentina ARL S.A.Oil & Energy, 201-500 employees
Spiceworks Help Desk
- I have always wanted a way to redirect a support request into another IS bin, such as a development task.
- It's possible to extract the data from the Spiceworks database, but it would be helpful if the process to do so were easier.
- Improved ability to customize the system generated emails to improve the formatting and company branding.

Verified User
Supervisor in Information Technology
Chemicals Company, 51-200 employeesPricing Details
ManageEngine AssetExplorer
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—ManageEngine AssetExplorer Editions & Modules
—
Additional Pricing Details
—Spiceworks Help Desk
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$0
Spiceworks Help Desk Editions & Modules
Edition
All Tiers | Free |
---|
- none
Additional Pricing Details
—Likelihood to Renew
ManageEngine AssetExplorer
No score
No answers yet
No answers on this topic
Spiceworks Help Desk
Spiceworks Help Desk 10.0
Based on 29 answers
Spiceworks is a free tool, so there would be no hesitation if we are required to upgrade it. We have installed Spiceworks on a dedicated server with more than enough resources to get the most from this tool, so we will have this running in our department for years to come.
CISO (Chief Information Security Officer)
SAVANNAH STATE UNIVERSITYHigher Education, 501-1000 employees
Usability
ManageEngine AssetExplorer
No score
No answers yet
No answers on this topic
Spiceworks Help Desk
Spiceworks Help Desk 8.6
Based on 8 answers
Spiceworks is user friendly and easy to set up. It can be customized to suit your needs. If there are any problems, you can go to the community forums for support and be in contact with many IT Pros, as well as the Spiceworks support staff and development teams who are always happy to help users out
Systems Administrator
Withers & RavenelCivil Engineering, 51-200 employees
Reliability and Availability
ManageEngine AssetExplorer
No score
No answers yet
No answers on this topic
Spiceworks Help Desk
Spiceworks Help Desk 10.0
Based on 6 answers
We use it both locally on our own server so up time is decided by us and we also use the hosted help desk. We have never had an outage of that.
Systems Administrator
Costa Del MarSporting Goods, 51-200 employees
Support Rating
ManageEngine AssetExplorer
ManageEngine AssetExplorer 6.0
Based on 2 answers
It is not a perfect solution. I don't believe it is the best software for some of the components it offers but I do like and appreciate what it does offer. It offers complexity and a range of features for a company to take advantage of if planned and implemented properly.

Verified User
Professional in Information Technology
Non-profit Organization Management Company, 11-50 employeesSpiceworks Help Desk
Spiceworks Help Desk 8.6
Based on 49 answers
Spiceworks has been working out of the box, and some of the basic customizations have been successful with just our internal staff handling. We don't have any other issues with the tool. It provides us with the inventory information we want in a quick and concise report in a variety of formats for our team.

Verified User
Administrator in Information Technology
Retail Company, 201-500 employeesImplementation Rating
ManageEngine AssetExplorer
No score
No answers yet
No answers on this topic
Spiceworks Help Desk
Spiceworks Help Desk 10.0
Based on 13 answers
If you can spin up a VM to run it on, you'll thank yourself later. If you have remote sites, set up a local server (or dedicated computer) at each site and set them up as remote collectors for the main site. You'll save time and bandwidth
Systems Analyst II
ClaycoConstruction, 501-1000 employees
Alternatives Considered
ManageEngine AssetExplorer
Altiris is very daunting for users that have never worked with it. AssetExplorer was much easier to use for our team that had no experience with asset management.
Systems Engineer
Herc RentalsConstruction, 1001-5000 employees
Spiceworks Help Desk
EGroupware UI is clunky and hard to use, Jira is great but the pricing is expensive in comparison with spice works that has a free version and you can test it out properly before buying and make a correct decision based on your business plan and company objectives with the right software.
Ruby on Rails Developer
Chunch.esInformation Technology & Services, 1-10 employees
Return on Investment
ManageEngine AssetExplorer
- Allow us to stay in compliance with licensing requirements. We usually have just the right amount of licenses +2 or 3. We don't have to guess on where we are.
- Allows us identify older assets and proactively replace them. Reduces downtime.
- No negative impacts I can think of.
IT LAN Administrator
Information Services FirmInformation Services, 51-200 employees
Spiceworks Help Desk
- Positive - Allow organizations to implement structured Help Desk procedures.
- Positive - IT can begin to quantify their tickets and uncover needs within the organization.
- Positive - IT can develop a solid roadmap with [the] management of future needs, equipment refresh schedules, etc.
- Positive - IT can pinpoint employees who may need extra training or updated equipment based on historical ticketing data.
President
Geeks-r-Us, Inc.Computer & Network Security, 1-10 employees