Astrato Analytics vs. BrightGauge

It is well suited when connecting to a single database per workbook, and when the person designing the workbook knows the data well, or if the tables and field names are self-explanatory. A good web-based alternative to Power BI or Tableau; like those tools, it loses value when trying to combine data from multiple databases, as it relies on a visual tool to connect and join data.

Incentivized

I think this tool is an absolute have to have for MSPs, especially those using ConnectWise PSA for a ticketing system. From internal KPIs to showing customer's the value of your Managed Service, you will need this tool. 9/10 because the need for longer data sets is growing for my team. Trend lines over time are a big push industry wide to show improvements in our customers over the time as our MSP customer. Presently my team has to use CW PSA's Report Writer and that tool is the least user friendly we've encountered. Looking forward to the evolution of BrightGauge for our business

Incentivized

• Beautiful looking graphs
• Simple Data Connection
• Simple data joins
• No install, zero-footprint.

Incentivized

• Robust and flexible kinds of dashboards and gauges
• Great customer support that often leaves custom video recordings answering your question, showing you how to do what you're asking
• Good ability to tie into critical data sources for our company's operations

Incentivized

• Handling massive amounts of data. Simplicity ends there.
• Template objects need to be explained better in the documentation.
• Ability to connect to more data sources.

Incentivized

• Modifying data sets to bring in custom fields requires an experienced SQL engineer
• Cost when bringing in lots of data sources can be prohibitive
• Limited ability to format gauges and reports
• Make MFA a requirement - this data is sensitive and giving the admin the ability to force MFA is a MUST!

Incentivized

Usability is BrightGauge's strength. Granting the ability of virtually any user to be able to create a dashboard is incredibly valuable. If an organization very simple and straight forward reporting needs then BrightGauge is a perfect fit for them. Connecting to the dataset we used was very quick and easy and I imagine it would be the same for any major data source you would like to pull from.

Incentivized

Very friendly, with online help, blog and community. The template documentation could be more complete, however.

Incentivized

We did not need to use BrightGauge's support for the entire time that we used it. Best support is always the one that isn't needed because nothing breaks.

Incentivized

It is simpler to use than all of them. Easier to connect to Google spreadsheets and Snowflake than all of them. It is free for up to five users and one workspace. Instantly beats all the competition. No download required: Beats Power BI and Tableau. No windows machine required: Beats Power BI.

Incentivized

We looked very briefly at Solar Winds, but due to Connectwise the reporting was not very accurate and was conflicted.

Incentivized

• Simple to configure and to use when the budget is not large.
• Nice teaching resource for Business Intelligence consultants
• Zero cost for personal use, making it a nice way to add a dashboard to a project.

Incentivized

• Faster compilation of Business Review material
• For larger customers, the dashboarding has helped our customers to remain sticky and add services/revenue to our MSP. They want to add more fragments of their IT for the 1 pane rollup.
• From a leadership perspective, BG has allowed me to make difficult staffing decisions with confidence. Detailed metric driven decisions on who is hitting KPIs/who isn't - as well as when data proved we were overstaffed and understaffed.

Incentivized