What users are saying about
Top Rated
92 Ratings
Top Rated
92 Ratings
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Score 8.7 out of 100
1 Rating
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Score 7 out of 100

Feature Set Ratings

    Monitoring Tasks

    Atera

    Feature Set Not Supported
    N/A
    7.5

    Neustar Webmetrics

    75%
    Neustar Webmetrics ranks higher in 2/2 features

    Remote monitoring

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Automated alerts and notifications

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Reporting

    Atera

    Feature Set Not Supported
    N/A
    6.3

    Neustar Webmetrics

    63%
    Neustar Webmetrics ranks higher in 3/3 features

    Performance data reports

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Customizable reporting

    N/A
    0 Ratings
    5.0
    50%
    1 Rating

    Data visualization

    N/A
    0 Ratings
    5.0
    50%
    1 Rating

    Security

    Atera

    Feature Set Not Supported
    N/A
    7.0

    Neustar Webmetrics

    70%
    Neustar Webmetrics ranks higher in 1/1 features

    Administrator access control

    N/A
    0 Ratings
    7.0
    70%
    2 Ratings

    Attribute Ratings

    • Atera is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.0

    Atera

    90%
    54 Ratings
    7.0

    Neustar Webmetrics

    70%
    1 Rating

    Likelihood to Renew

    9.1

    Atera

    91%
    1 Rating

    Neustar Webmetrics

    N/A
    0 Ratings

    Support Rating

    9.0

    Atera

    90%
    7 Ratings

    Neustar Webmetrics

    N/A
    0 Ratings

    Likelihood to Recommend

    Atera

    For me, Atera has been a great tool that I added to my arsenal. I wanted something where I could manage my clients' Windows updates. As I used the software, I began to realize all of the various things Atera could do. Now it is a critical component of my business and I would not be able to properly function without it.
    Read full review

    Neustar Security Services

    If you need to gauge whether your site is up or down, then Neustar will give you exactly what you are looking for. However, if you need more granularity for specific application or sub-systems and their functionality, this product will need to be subsidized with other applications that provide more data or information on how individual components or systems are working.
    Read full review

    Pros

    Atera

    • Easy to deploy, both in general or to a specific customer.
    • Remote management tools that are in line with every other major solution out there.
    • Real-time alerts that allow for easy monitoring of vital systems.
    • Configurable threshholds on alerts so the system can be tuned to only notify when there is a problem according to certain metrics.
    Read full review

    Neustar Security Services

    • It allows access to a history of checks, how much time they took, and if any errors were detected.
    • It can alert several people, or many in a group, for information related to the application availability.
    • When drilling down into the check, the logs can pinpoint the exact time and code events and how long each step took to respond.
    Read full review

    Cons

    Atera

    • Ticket automation, more options to specific cases or conditions, and change client assigned to ticket, or be able to assign a ticket for the client without hassle of emailing them back or having to create a fake contact.
    • Include notes for client that are not file attachments, maybe integration with a cloud service like Google Docs or OneDrive.
    • Integration with other remote access tools would be helpful.
    Read full review

    Neustar Security Services

    • The interface can be buggy.
    • We have experienced false positives of a system outage that was not accurate.
    • It's not a true measure of system performance or uptime, but simply judges up or down from a holistic view.
    Read full review

    Pricing Details

    Atera

    Starting Price

    $99 per month

    Editions & Modules

    Atera editions and modules pricing
    EditionModules
    Pro$991
    Growth$1292
    Power$1693

    Footnotes

    1. Per Technician
    2. Per Technician
    3. Per Technician

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Unlimited devices & agents. No hidden fees. No contracts.

    Pricing Info

    Neustar Webmetrics

    Starting Price

    Editions & Modules

    Neustar Webmetrics editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      Atera

      As of right now, we have found nothing that can offer as many features as Atera does along with the affordability. They are doing monthly releases each month and not just making small changes (shared scripting library, chocolatey support, Install packages, Splashtop SOS support, Scheduled tickets to name a few). The uptimes are great and accessibility to the dashboard has yet to be limited. We are a happy customer and bordering on fanboy status now
      Read full review

      Neustar Security Services

      No answers on this topic

      Support Rating

      Atera

      Atera support provides answers to my questions lightning fast. They have never left me feeling like I'm out there on my own. I can ask questions by email, or by chat, or by opening a ticket with them and they are always on it quickly. They also have a forum where other Atera users can help you if you need it, and you can also add feature requests via the forum.
      Read full review

      Neustar Security Services

      No answers on this topic

      Alternatives Considered

      Atera

      We had tried Syncro, Naverisk, Pulseway - dollar for dollar stack for stack, Atera blew them out of the water. Atera is easy to use, easy to manage, has flourishing facebook and reddit groups for support and they update their knowledge bases daily. Their communication and support has been bar none.
      Read full review

      Neustar Security Services

      To be honest, I am not certain why this product was initially chosen over other products. It was being used when I started working at a new job. I was trained on its use and focused on tracking issues when an alert was given. There are many products that can be used for monitoring site uptime. Neustar definitely has its uses for monitoring if a site is up or down, but its lack of granularity can turn some away.
      Read full review

      Return on Investment

      Atera

      • The lack of cost per unit is a great asset. Our team consists of two members who really use the product, and the cost being per member means we can have hundreds of machines and still only pay for two users.
      Read full review

      Neustar Security Services

      • Our company at one time gauged overall system uptime using Neustar WebMetrics to provide this data
      • Due to the limitations with the applications ability to show system functionality and uptime we have begun using other methods for determining system uptime for our customers.
      • The interface can be a bit tricky to understand during first use. There is somewhat of a learning curve.
      Read full review

      Screenshots

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