What users are saying about
Top Rated
92 Ratings
8 Ratings
Top Rated
92 Ratings
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Score 8.7 out of 100
8 Ratings
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Score 8.9 out of 100

Feature Set Ratings

    Project Management

    Atera

    Feature Set Not Supported
    N/A
    6.9

    Scoro

    69%
    Scoro ranks higher in 10/10 features

    Task Management

    N/A
    0 Ratings
    7.0
    70%
    2 Ratings

    Resource Management

    N/A
    0 Ratings
    7.0
    70%
    2 Ratings

    Scheduling

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Team Collaboration

    N/A
    0 Ratings
    7.0
    70%
    2 Ratings

    Document Management

    N/A
    0 Ratings
    7.0
    70%
    2 Ratings

    Email integration

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Mobile Access

    N/A
    0 Ratings
    6.0
    60%
    2 Ratings

    Timesheet Tracking

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Change request and Case Management

    N/A
    0 Ratings
    6.0
    60%
    1 Rating

    Budget and Expense Management

    N/A
    0 Ratings
    6.0
    60%
    2 Ratings

    Professional Services Automation

    Atera

    Feature Set Not Supported
    N/A
    4.8

    Scoro

    48%
    Scoro ranks higher in 4/4 features

    Quotes/estimates

    N/A
    0 Ratings
    5.0
    50%
    1 Rating

    Invoicing

    N/A
    0 Ratings
    6.1
    61%
    2 Ratings

    Project & financial reporting

    N/A
    0 Ratings
    6.1
    61%
    2 Ratings

    Integration with accounting software

    N/A
    0 Ratings
    2.1
    21%
    2 Ratings

    Attribute Ratings

    • Atera is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.0

    Atera

    90%
    54 Ratings
    4.1

    Scoro

    41%
    2 Ratings

    Likelihood to Renew

    9.1

    Atera

    91%
    1 Rating

    Scoro

    N/A
    0 Ratings

    Support Rating

    9.0

    Atera

    90%
    7 Ratings

    Scoro

    N/A
    0 Ratings

    Likelihood to Recommend

    Atera

    For me, Atera has been a great tool that I added to my arsenal. I wanted something where I could manage my clients' Windows updates. As I used the software, I began to realize all of the various things Atera could do. Now it is a critical component of my business and I would not be able to properly function without it.
    Read full review

    Scoro

    Scoro would be ideal for a larger business who is truly interested in developing a stronger and more efficient workflow. I honestly would have recommended it had it not been for the cost, the hidden fees, and the fact that I'd have to upgrade to an even more expensive plan if I wanted to get the most of the program for our level. We only needed one item, so would have ended up paying much more to not use a great deal of additional features. So, if you want to increase your workflow and have the funds, use them - absolutely. You will not regret it. But I cannot recommend it to someone who is on a tight budget
    Read full review

    Pros

    Atera

    • Easy to deploy, both in general or to a specific customer.
    • Remote management tools that are in line with every other major solution out there.
    • Real-time alerts that allow for easy monitoring of vital systems.
    • Configurable threshholds on alerts so the system can be tuned to only notify when there is a problem according to certain metrics.
    Read full review

    Scoro

    • Great interface and user experience
    • Fast, informative and compact platform
    • Great invoicing and reminders system
    Read full review

    Cons

    Atera

    • Ticket automation, more options to specific cases or conditions, and change client assigned to ticket, or be able to assign a ticket for the client without hassle of emailing them back or having to create a fake contact.
    • Include notes for client that are not file attachments, maybe integration with a cloud service like Google Docs or OneDrive.
    • Integration with other remote access tools would be helpful.
    Read full review

    Scoro

    • Cost. I ended up not recommending this product simply because of the cost alone. There are hidden costs you will not know about until it is too late. Their pricing model is geared for bigger businesses, and can cripple smaller ones. The pricing is by user. If you get the most basic of plans (with a 900 onboarding charge), you will realize that all the things you actually need to make the program effective are on the next tier up...
    • Quickbooks. At the time I was exploring this, Quickbooks was not very well integrated. If you wanted to include billing (which they do show promise for), then you will have issues here.
    Read full review

    Pricing Details

    Atera

    Starting Price

    $99 per month

    Editions & Modules

    Atera editions and modules pricing
    EditionModules
    Pro$991
    Growth$1292
    Power$1693

    Footnotes

    1. Per Technician
    2. Per Technician
    3. Per Technician

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Unlimited devices & agents. No hidden fees. No contracts.

    Pricing Info

    Scoro

    Starting Price

    $0

    Editions & Modules

    Scoro editions and modules pricing
    EditionModules
    Essential$261
    Pro$632
    UltimateContact us for pricing3
    Standard$374

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional

    Additional Details

    Likelihood to Renew

    Atera

    As of right now, we have found nothing that can offer as many features as Atera does along with the affordability. They are doing monthly releases each month and not just making small changes (shared scripting library, chocolatey support, Install packages, Splashtop SOS support, Scheduled tickets to name a few). The uptimes are great and accessibility to the dashboard has yet to be limited. We are a happy customer and bordering on fanboy status now
    Read full review

    Scoro

    No answers on this topic

    Support Rating

    Atera

    Atera support provides answers to my questions lightning fast. They have never left me feeling like I'm out there on my own. I can ask questions by email, or by chat, or by opening a ticket with them and they are always on it quickly. They also have a forum where other Atera users can help you if you need it, and you can also add feature requests via the forum.
    Read full review

    Scoro

    No answers on this topic

    Alternatives Considered

    Atera

    We had tried Syncro, Naverisk, Pulseway - dollar for dollar stack for stack, Atera blew them out of the water. Atera is easy to use, easy to manage, has flourishing facebook and reddit groups for support and they update their knowledge bases daily. Their communication and support has been bar none.
    Read full review

    Scoro

    We prefer Scoro as it's faster and easier to use and learn. Also the fee structure makes a lot of sense for a smaller company.
    Read full review

    Return on Investment

    Atera

    • The lack of cost per unit is a great asset. Our team consists of two members who really use the product, and the cost being per member means we can have hundreds of machines and still only pay for two users.
    Read full review

    Scoro

    • Scoro could have had a wonderful impact on the workflow of the business. It allows for integrations most programs don't, including accounting and time tracking, and could have easily eliminated the need for an FTE through the streamlining of tasks alone.
    • If we had implemented this program, we would have saved time, but all of the gains would have gone to pay for Scoro. It would not have balanced out, especially if they ever were to raise their rates.
    Read full review

    Screenshots

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