What users are saying about
Atlassian Jira Align (formerly AgileCraft)
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405 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.2 out of 100
Based on 405 reviews and ratings
14 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 6 out of 100
Based on 14 reviews and ratings
Feature Set Ratings
- Atlassian Jira Align (formerly AgileCraft) ranks higher in 1 feature set: Project Management
- Upland PSA (formerly Tenrox) ranks higher in 1 feature set: Professional Services Automation
Project Management

7.7
Atlassian Jira Align (formerly AgileCraft)
77%

3.7
Upland PSA
37%
Atlassian Jira Align (formerly AgileCraft) ranks higher in 12/14 features
Atlassian Jira Align (formerly AgileCraft) ranks higher in 12/14 features
Task Management

9.0
90%
21 Ratings

3.0
30%
4 Ratings
Resource Management

7.7
77%
21 Ratings

3.0
30%
3 Ratings
Gantt Charts

7.2
72%
15 Ratings

8.0
80%
1 Rating
Scheduling

7.7
77%
17 Ratings

3.0
30%
2 Ratings
Workflow Automation

7.1
71%
16 Ratings

2.0
20%
3 Ratings
Team Collaboration

9.5
95%
21 Ratings

1.0
10%
3 Ratings
Support for Agile Methodology

9.3
93%
20 Ratings

7.9
79%
2 Ratings
Support for Waterfall Methodology

6.0
60%
13 Ratings

6.9
69%
2 Ratings
Document Management

6.6
66%
17 Ratings

2.0
20%
3 Ratings
Email integration

7.4
74%
17 Ratings

2.0
20%
3 Ratings
Mobile Access

5.7
57%
14 Ratings

4.5
45%
2 Ratings
Timesheet Tracking

7.9
79%
15 Ratings

2.0
20%
5 Ratings
Change request and Case Management

8.3
83%
19 Ratings

5.2
52%
3 Ratings
Budget and Expense Management

8.0
80%
11 Ratings

1.0
10%
5 Ratings
Professional Services Automation

7.4
Atlassian Jira Align (formerly AgileCraft)
74%

10.0
Upland PSA
100%
Atlassian Jira Align (formerly AgileCraft) ranks higher in 2/4 features
Atlassian Jira Align (formerly AgileCraft) ranks higher in 2/4 features
Quotes/estimates

7.6
76%
12 Ratings

N/A
0 Ratings
Invoicing

6.7
67%
12 Ratings

10.0
100%
1 Rating
Project & financial reporting

8.1
81%
14 Ratings

10.0
100%
1 Rating
Integration with accounting software

7.3
73%
8 Ratings

N/A
0 Ratings
Attribute Ratings
- Atlassian Jira Align (formerly AgileCraft) is rated higher in 3 areas: Likelihood to Recommend, Likelihood to Renew, Implementation Rating
- Upland PSA (formerly Tenrox) is rated higher in 2 areas: Usability, Support Rating
Likelihood to Recommend

8.7
Atlassian Jira Align (formerly AgileCraft)
87%
21 Ratings

1.0
Upland PSA
10%
10 Ratings
Likelihood to Renew

9.5
Atlassian Jira Align (formerly AgileCraft)
95%
2 Ratings

7.0
Upland PSA
70%
6 Ratings
Usability

6.9
Atlassian Jira Align (formerly AgileCraft)
69%
2 Ratings

8.0
Upland PSA
80%
1 Rating
Support Rating

7.3
Atlassian Jira Align (formerly AgileCraft)
73%
21 Ratings

9.0
Upland PSA
90%
2 Ratings
Implementation Rating

10.0
Atlassian Jira Align (formerly AgileCraft)
100%
1 Rating

9.0
Upland PSA
90%
2 Ratings
Likelihood to Recommend
Atlassian Jira Align (formerly AgileCraft)
The Atlassian Jira Align (formerly AgileCraft) tools help keep our scrum teams moving in the right direction. It gives Sr. Executives visibility into the progress of our digital transformation efforts. It provides information to our program manager to create the necessary artifacts to justify continued funding of our initiatives. It also supports the SAFe framework, along with some others. And the Atlassian Jira Align (formerly AgileCraft) tools provide integration to other tools that we use in our portfolio.
Vice President, Chief Architect, Development Manager and Software Engineer
WySTAR Global Retirement Solutions, a Wells Fargo CompanyFinancial Services, 10,001+ employees
Upland PSA
We have discovered over the last few years using Tenrox that we could adapt our needs or processes to fit in the Tenrox box rather than adapting Tenrox to fit in ours completely. I feel like Tenrox would be better suited for a company that has fewer clients and projects over the course of a year, as well as fewer users. We have approximately 350 clients, 21,077 projects in Tenrox at this exact moment (we close projects as we can), 188 active users currently, and 415,635 tasks (some of course assigned to now closed projects).
With this much information hosted through the Tenrox cloud server, we experience increased lag time frequently. This causes a lot of unwanted rejection towards Tenrox in our company.
With this much information hosted through the Tenrox cloud server, we experience increased lag time frequently. This causes a lot of unwanted rejection towards Tenrox in our company.

Verified User
Administrator in Finance and Accounting
Oil & Energy Company, 201-500 employeesPros
Atlassian Jira Align (formerly AgileCraft)
- Effective Sprint planning : Sprint planning can be done using Planning Poker in AgileCraft by clicking Team > Manage > Other > Estimation Games very effectively for distributed teams.
- Team Capacity Allocation Report: After tasks are created at team or program level, the report from AgileCraft cab be pulled and can be verified that no team member is under or over allocated. A report can be generated by navigating to Team > Manage > Assign Tasks.
- Effective Requirement trace-ability: To maintain requirements trace-ability follow the steps below:
- Upload test cases against the story/requirement. once uploaded test cases will be visible under that story
- Execute Test cases in AgileCraft and mark them as Pass/Fail based on the actual outcome
- Based on test results, The acceptance criterion's can be marked as “Pass” or “Fail” & if marked failed corresponding defect can be logged & can be attached with the story
- So against each story we can easily see whether all test cases been executed or not & which acceptance criterion's are failed & how many defects are in open or close state.
- Daily Scrum: In AgileCraft, the option to run a daily stand-up is available from Team > Manage > Daily Standups. Selecting the sprint number opens the daily stand-up meeting window in which each team member's tasks are visible and hours can be burned against them. Conduct Scrum meetings in AgileCraft, and burn each associate hour against the tasks created during the meeting. The burn-down chart can be generated & viewed during the stand-up to check whether the team is on track.
Enterprise Agile Coach
Tata Consultancy ServicesInformation Technology and Services, 10,001+ employees
Upland PSA
- We love that our timesheets are pre-populated with all our employee's assigned contracts and we get to control what is on their timesheet as far as funder and contract codes.
- Tenrox did very well with our integration and getting a timesheet that exports well with our payroll provider.
- Tenrox has a great email reminder system for when people need to submit or approve timesheets.
Senior Staff Accountant
Cascade AIDS ProjectNon-Profit Organization Management, 51-200 employees
Cons
Atlassian Jira Align (formerly AgileCraft)
- The initial ticket creation screen lacks some important features, such as assigning "point values" (a measure of effort needed for the ticket).
- The browser needs to be manually refreshed to see new tickets, which can make things confusing when several people in a meeting are simultaneously creating tickets.
- The interface on some smaller portions of the software are sometimes difficult to understand.
Vice President of Research, Neuroscientist
SPARK NeuroResearch, 11-50 employees
Upland PSA
- Tax calculation per state tax rules. Tenrox's current capabilities relative to tax codes is extremely limited and we have to do several time-consuming work-arounds in order to apply the tax as needed for our business. What is particularly frustrating about this aspect is that our need is based on tax laws and codes set by states and I feel a financial system should be able to sufficiently structure for legally-defined tax codes.
- Tenrox Project Planning add-on module. This portion of the system has never worked as seamlessly as you would assume given they were designed to work together. We've run in to many bugs and just oddities over the years. It's very finicky in my experience. We only use TPP for a small portion of our projects - those being our smaller or need to have huge task lists per client naming requirements.
- (The bad that became the good!) In the past, we have had significant customer-service challenges with Tenrox and then Upland, however over the past several months we have noticed a marked change in this. If we had not previously experienced issues with the customer service, I would not have any issue with the level of service that we are currently receiving. Given the history, I am cautiously optimistic that our current level of customer service will continue. I think our service concerns finally reached the 'right' people and I am reasonably confident the positive changes are here to stay!

Verified User
Administrator in Finance and Accounting
Staffing and Recruiting Company, 501-1000 employeesPricing Details
Atlassian Jira Align (formerly AgileCraft)
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$0 per year
Atlassian Jira Align (formerly AgileCraft) Editions & Modules
Edition
Starting Price | $27,000.001 |
---|---|
Maximum Price | $3,987,600.001 |
- per year
Additional Pricing Details
—Upland PSA
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$15 per month
Upland PSA Editions & Modules
—
Additional Pricing Details
—Likelihood to Renew
Atlassian Jira Align (formerly AgileCraft)
Atlassian Jira Align (formerly AgileCraft) 9.5
Based on 2 answers
There is nothing that can be better than Jira but it needs to keep improving certain areas especially the attachment size area.

Verified User
Engineer in Information Technology
Information Technology & Services Company, 5001-10,000 employeesUpland PSA
Upland PSA 7.0
Based on 6 answers
I am not in charge of renewing the Tenrox contract. However, if it was up to me, I would renew in a heartbeat. Tenrox is an asset to our organization and it keeps us focused. I am not aware of other products similar to Tenrox that provide the depth that they do.

Verified User
Project Manager in Information Technology
Computer Software Company, 11-50 employeesUsability
Atlassian Jira Align (formerly AgileCraft)
Atlassian Jira Align (formerly AgileCraft) 6.9
Based on 2 answers
Most of the things are easily manageable except certain things that are hidden and you need to ask teammates who are aware of how they can link attachements in the comment section and so on.

Verified User
Engineer in Information Technology
Information Technology & Services Company, 5001-10,000 employeesUpland PSA
Upland PSA 8.0
Based on 1 answer
I feel like if the user interface could combine time and expense for users to be entered on one screen rather than two completely separate locations it would greatly improve usability. If the expense entry process could be improved completely, it would greatly improve the usability as well. Everything else within Tenrox, makes everything very user friendly.

Verified User
Administrator in Finance and Accounting
Oil & Energy Company, 201-500 employeesSupport Rating
Atlassian Jira Align (formerly AgileCraft)
Atlassian Jira Align (formerly AgileCraft) 7.3
Based on 21 answers
Overall support from Jira team is good. It comes at an additional price but it is very efficient. There are no long wait times, you get a dedicated team to look into your issues. The support is available throughout the year and they keep a record of your issues. Overall we are very satisfied with the support they have provided us over the years, it has been very effective for the price that we pay.
Team Lead Manager- Analytics
PatagoniaRetail, 501-1000 employees
Upland PSA
Upland PSA 9.0
Based on 2 answers
The support team is always very helpful and strives to ensure they have met your needs and corrected your issues in a timely manner. If they need more information or cannot recreate the issue themselves, then they will follow-up to gather the necessary data themselves. They are constantly striving to meet the needs of all users and understand so many different industries and types of environments out there, it is very impressive.

Verified User
Administrator in Finance and Accounting
Oil & Energy Company, 201-500 employeesImplementation Rating
Atlassian Jira Align (formerly AgileCraft)
Atlassian Jira Align (formerly AgileCraft) 10.0
Based on 1 answer
No answer on this topic is available.
Upland PSA
Upland PSA 9.0
Based on 2 answers
The main thing with implementation is to make sure you have taken full advantage of the "sandbox testing" site that Tenrox provides to you during development. Try out every scenario you can think of, have other people enter information if needed, so that you can make sure you have not missed any big items. If you have the opportunity, roll out implementation to small groups of users. Depending on how your company is set up, I would choose groups that are not all in the same department so that you can address questions across all areas before adding in more users in the next wave of implementation.

Verified User
Administrator in Finance and Accounting
Oil & Energy Company, 201-500 employeesAlternatives Considered
Atlassian Jira Align (formerly AgileCraft)
Microsoft Azure Devops won't have the major functionality of software management like Jira. The customization provided by Jira is having a cutting edge over any project management tool. Adds-on and Plugins feature in the Jira Tool make it as perfect as desired task management tool for any company. One of the best Agile based Project Management Tools.

Verified User
Employee in Information Technology
Information Technology & Services Company, 5001-10,000 employeesUpland PSA
The Tenrox software looks and feels older and is not as user friendly! Harvest, for example, is an upgraded version that is easier to track and compile. This is what I'm comparing it to and it's not even close! We only selected Tenrox because it was cheaper and we had a connection in the company with someone at Tenrox to use that platform. We are currently looking for a change.

Verified User
Professional in Customer Service
Marketing and Advertising Company, 201-500 employeesReturn on Investment
Atlassian Jira Align (formerly AgileCraft)
- It has positively impacted our tech teams, allowing them to better organize the tasks and items they are working on and has greatly improved their ability to communicate & review these tasks with other teams.
- I believe it negatively impacted other departments as lengthy training was required by many associates to attempt using the tool, only to find out it didn't meet our needs, therefore much time was wasted.

Verified User
Project Manager in Information Technology
Information Technology & Services Company, 10,001+ employeesUpland PSA
- Increased time tracking accuracy
- Provide accurate detail to corporate auditors for time spent on projects that can be capitalized
- increased awareness of project pain points and successes

Verified User
Analyst in Information Technology
Food Production Company, 1001-5000 employees