89 Ratings
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Score 8.2 out of 100
12 Ratings
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Score 4.6 out of 100

Likelihood to Recommend

Atlassian Jira Align (formerly AgileCraft)

The Atlassian Jira Align (formerly AgileCraft) tools help keep our scrum teams moving in the right direction. It gives Sr. Executives visibility into the progress of our digital transformation efforts. It provides information to our program manager to create the necessary artifacts to justify continued funding of our initiatives. It also supports the SAFe framework, along with some others. And the Atlassian Jira Align (formerly AgileCraft) tools provide integration to other tools that we use in our portfolio.
Gene Baker | TrustRadius Reviewer

Upland PSA

We have discovered over the last few years using Tenrox that we could adapt our needs or processes to fit in the Tenrox box rather than adapting Tenrox to fit in ours completely. I feel like Tenrox would be better suited for a company that has fewer clients and projects over the course of a year, as well as fewer users. We have approximately 350 clients, 21,077 projects in Tenrox at this exact moment (we close projects as we can), 188 active users currently, and 415,635 tasks (some of course assigned to now closed projects).
With this much information hosted through the Tenrox cloud server, we experience increased lag time frequently. This causes a lot of unwanted rejection towards Tenrox in our company.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Atlassian Jira Align (formerly AgileCraft)
7.8
Upland PSA
3.7
Task Management
Atlassian Jira Align (formerly AgileCraft)
8.9
Upland PSA
3.0
Resource Management
Atlassian Jira Align (formerly AgileCraft)
7.4
Upland PSA
3.0
Gantt Charts
Atlassian Jira Align (formerly AgileCraft)
6.8
Upland PSA
8.0
Scheduling
Atlassian Jira Align (formerly AgileCraft)
8.3
Upland PSA
3.0
Workflow Automation
Atlassian Jira Align (formerly AgileCraft)
8.6
Upland PSA
2.0
Team Collaboration
Atlassian Jira Align (formerly AgileCraft)
8.4
Upland PSA
1.0
Support for Agile Methodology
Atlassian Jira Align (formerly AgileCraft)
9.2
Upland PSA
7.9
Support for Waterfall Methodology
Atlassian Jira Align (formerly AgileCraft)
8.5
Upland PSA
6.9
Document Management
Atlassian Jira Align (formerly AgileCraft)
6.7
Upland PSA
2.0
Email integration
Atlassian Jira Align (formerly AgileCraft)
7.1
Upland PSA
2.0
Mobile Access
Atlassian Jira Align (formerly AgileCraft)
5.7
Upland PSA
4.5
Timesheet Tracking
Atlassian Jira Align (formerly AgileCraft)
6.8
Upland PSA
2.0
Change request and Case Management
Atlassian Jira Align (formerly AgileCraft)
8.0
Upland PSA
5.2
Budget and Expense Management
Atlassian Jira Align (formerly AgileCraft)
8.1
Upland PSA
1.0

Professional Services Automation

Atlassian Jira Align (formerly AgileCraft)
7.0
Upland PSA
10.0
Quotes/estimates
Atlassian Jira Align (formerly AgileCraft)
7.0
Upland PSA
Invoicing
Atlassian Jira Align (formerly AgileCraft)
6.5
Upland PSA
10.0
Project & financial reporting
Atlassian Jira Align (formerly AgileCraft)
7.3
Upland PSA
10.0
Integration with accounting software
Atlassian Jira Align (formerly AgileCraft)
7.1
Upland PSA

Pros

Atlassian Jira Align (formerly AgileCraft)

  • Effective Sprint planning : Sprint planning can be done using Planning Poker in AgileCraft by clicking Team > Manage > Other > Estimation Games very effectively for distributed teams.
  • Team Capacity Allocation Report: After tasks are created at team or program level, the report from AgileCraft cab be pulled and can be verified that no team member is under or over allocated. A report can be generated by navigating to Team > Manage > Assign Tasks.
  • Effective Requirement trace-ability: To maintain requirements trace-ability follow the steps below:
  • Upload test cases against the story/requirement. once uploaded test cases will be visible under that story
  • Execute Test cases in AgileCraft and mark them as Pass/Fail based on the actual outcome
  • Based on test results, The acceptance criterion's can be marked as “Pass” or “Fail” & if marked failed corresponding defect can be logged & can be attached with the story
  • So against each story we can easily see whether all test cases been executed or not & which acceptance criterion's are failed & how many defects are in open or close state.
  • Daily Scrum: In AgileCraft, the option to run a daily stand-up is available from Team > Manage > Daily Standups. Selecting the sprint number opens the daily stand-up meeting window in which each team member's tasks are visible and hours can be burned against them. Conduct Scrum meetings in AgileCraft, and burn each associate hour against the tasks created during the meeting. The burn-down chart can be generated & viewed during the stand-up to check whether the team is on track.
Sourav Singla ,Safe Agilist, CSP,  ICP-ACC, CSM, CSPO, SSM, LSSG | TrustRadius Reviewer

Upland PSA

  • We love that our timesheets are pre-populated with all our employee's assigned contracts and we get to control what is on their timesheet as far as funder and contract codes.
  • Tenrox did very well with our integration and getting a timesheet that exports well with our payroll provider.
  • Tenrox has a great email reminder system for when people need to submit or approve timesheets.
Christopher Kramer | TrustRadius Reviewer

Cons

Atlassian Jira Align (formerly AgileCraft)

  • The initial ticket creation screen lacks some important features, such as assigning "point values" (a measure of effort needed for the ticket).
  • The browser needs to be manually refreshed to see new tickets, which can make things confusing when several people in a meeting are simultaneously creating tickets.
  • The interface on some smaller portions of the software are sometimes difficult to understand.
Ryan McGarry | TrustRadius Reviewer

Upland PSA

  • Tax calculation per state tax rules. Tenrox's current capabilities relative to tax codes is extremely limited and we have to do several time-consuming work-arounds in order to apply the tax as needed for our business. What is particularly frustrating about this aspect is that our need is based on tax laws and codes set by states and I feel a financial system should be able to sufficiently structure for legally-defined tax codes.
  • Tenrox Project Planning add-on module. This portion of the system has never worked as seamlessly as you would assume given they were designed to work together. We've run in to many bugs and just oddities over the years. It's very finicky in my experience. We only use TPP for a small portion of our projects - those being our smaller or need to have huge task lists per client naming requirements.
  • (The bad that became the good!) In the past, we have had significant customer-service challenges with Tenrox and then Upland, however over the past several months we have noticed a marked change in this. If we had not previously experienced issues with the customer service, I would not have any issue with the level of service that we are currently receiving. Given the history, I am cautiously optimistic that our current level of customer service will continue. I think our service concerns finally reached the 'right' people and I am reasonably confident the positive changes are here to stay!
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Atlassian Jira Align (formerly AgileCraft)

No score
No answers yet
No answers on this topic

Upland PSA

Upland PSA 7.0
Based on 6 answers
I am not in charge of renewing the Tenrox contract. However, if it was up to me, I would renew in a heartbeat. Tenrox is an asset to our organization and it keeps us focused. I am not aware of other products similar to Tenrox that provide the depth that they do.
Anonymous | TrustRadius Reviewer

Usability

Atlassian Jira Align (formerly AgileCraft)

No score
No answers yet
No answers on this topic

Upland PSA

Upland PSA 8.0
Based on 1 answer
I feel like if the user interface could combine time and expense for users to be entered on one screen rather than two completely separate locations it would greatly improve usability. If the expense entry process could be improved completely, it would greatly improve the usability as well. Everything else within Tenrox, makes everything very user friendly.
Anonymous | TrustRadius Reviewer

Support Rating

Atlassian Jira Align (formerly AgileCraft)

Atlassian Jira Align (formerly AgileCraft) 7.8
Based on 14 answers
Overall support from Jira team is good. It comes at an additional price but it is very efficient. There are no long wait times, you get a dedicated team to look into your issues. The support is available throughout the year and they keep a record of your issues. Overall we are very satisfied with the support they have provided us over the years, it has been very effective for the price that we pay.
Prathamesh Muzumdar | TrustRadius Reviewer

Upland PSA

Upland PSA 9.0
Based on 1 answer
The support team is always very helpful and strives to ensure they have met your needs and corrected your issues in a timely manner. If they need more information or cannot recreate the issue themselves, then they will follow-up to gather the necessary data themselves. They are constantly striving to meet the needs of all users and understand so many different industries and types of environments out there, it is very impressive.
Anonymous | TrustRadius Reviewer

Implementation Rating

Atlassian Jira Align (formerly AgileCraft)

No score
No answers yet
No answers on this topic

Upland PSA

Upland PSA 9.0
Based on 1 answer
The main thing with implementation is to make sure you have taken full advantage of the "sandbox testing" site that Tenrox provides to you during development. Try out every scenario you can think of, have other people enter information if needed, so that you can make sure you have not missed any big items. If you have the opportunity, roll out implementation to small groups of users. Depending on how your company is set up, I would choose groups that are not all in the same department so that you can address questions across all areas before adding in more users in the next wave of implementation.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Atlassian Jira Align (formerly AgileCraft)

I would prefer to use Jira over ServiceNow or Rally. Not only am I most comfortable with Jira, but I think most teams are due to its historical use. Jira's workflow capabilities, although complex, really allow for a lot of customization that is sometimes needed for extremely technical products and product workflows. For our internal teams, Jira really allows for real-time communication and issue tracking, and again, although sometimes complex to build out, the dashboards that can be created to track projects, tasks, and issues you own or are watching, is definitely more advanced than any others that I have used outside of Jira.
Rebekah Ryan, PMP | TrustRadius Reviewer

Upland PSA

The Tenrox software looks and feels older and is not as user friendly! Harvest, for example, is an upgraded version that is easier to track and compile. This is what I'm comparing it to and it's not even close! We only selected Tenrox because it was cheaper and we had a connection in the company with someone at Tenrox to use that platform. We are currently looking for a change.
Anonymous | TrustRadius Reviewer

Return on Investment

Atlassian Jira Align (formerly AgileCraft)

  • It has positively impacted our tech teams, allowing them to better organize the tasks and items they are working on and has greatly improved their ability to communicate & review these tasks with other teams.
  • I believe it negatively impacted other departments as lengthy training was required by many associates to attempt using the tool, only to find out it didn't meet our needs, therefore much time was wasted.
Anonymous | TrustRadius Reviewer

Upland PSA

  • Increased time tracking accuracy
  • Provide accurate detail to corporate auditors for time spent on projects that can be capitalized
  • increased awareness of project pain points and successes
Anonymous | TrustRadius Reviewer

Pricing Details

Atlassian Jira Align (formerly AgileCraft)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Atlassian Jira Align (formerly AgileCraft) Editions & Modules

Edition
Starting Price$27,000.001
Maximum Price$3,987,600.001
  1. Per Year
Additional Pricing Details

Upland PSA

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Upland PSA Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Atlassian Jira Align (formerly AgileCraft)
8.2
Upland PSA
1.0

Likelihood to Renew

Atlassian Jira Align (formerly AgileCraft)
Upland PSA
7.0

Usability

Atlassian Jira Align (formerly AgileCraft)
Upland PSA
8.0

Support Rating

Atlassian Jira Align (formerly AgileCraft)
7.8
Upland PSA
9.0

Implementation Rating

Atlassian Jira Align (formerly AgileCraft)
Upland PSA
9.0

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