Jira Product Discovery is a development collaboration space to help developers communicate new ideas and track their progress towards delivery. Users can record ideas and add data, feedback, and supporting insights, and build consensus and confidence in new product decisions, with integrated product discovery and delivery.
$100
per month 10 users
Gainsight PX
Score 7.1 out of 10
N/A
For SaaS products, Gainsight's product experience software enables companies to track every step of their user's journey and fully understand how they're interacting with a product over time.
It was great for handing off projects to Developers and give it into their hands especially by being able to connect to Product Board. Was tricky though sometimes going back and finding things when those backlogs get really lengthy and titles start not helping as much...etc.
Gainsight PX is well suited for companies that are looking to measure customer engagement, usage, and adoption of their products and services. It is also well suited for companies that are looking to gain insights into customer behavior and preferences. Gainsight PX can be used to track customer journeys and measure customer satisfaction.
On the other hand, Gainsight PX is less appropriate for companies that are looking to measure sales performance or customer lifetime value. It is also not well suited for companies that are looking to measure customer retention or customer churn.
Backfilling data. Many tools do not have the ability to be tracking elements once they are available and then pull it in and have historical views. You're not starting from scratch once you identify something.
Educational Engagements. There are a ton of options for in-app messaging and its very customizable and easy to set up.
Product Mapper. Organizing and shifting structure is easy to change. Setting multiple rules on a feature and confirming what you tagged is easy to do.
Walk through functionality is weaker than other providers. If you ask a user to do something on screen, and that action reloads the page, the tour closes. This shortcoming is the primary cause for us using another walkthrough tool.
There is no global CSS styling for PX modals. When I make a new CSS refinement, it's limited to that one engagement only. Everytime I have a new message to deliver, I know picking a correct tour type, finding a good starting place in existing CSS and content, working over the CSS to handle new content will all take more time that it takes in other tools with universal styling controls.
The page reload tour cancelation also affects surveys. Want to send a CES survey after a user clicks a button that causes a URL change? You can't. Indirectly, you can load the survey if the user has clicked the button < 1 day ago, and is on URL X. If the URL is the same before and after the button click, even this work around wont work.
Not sure how effective PX is on mobile, the functionality did not exist while we were building our mobile app, and we've yet to add it in.
Would be nice if it could integrate our knowledge base, but only one KB vendor was supported (not our Freshdesk) last I looked
I have not had to contact support frequently but when I have I used the chat and my questions were answered immediately. I've also used their knowledge center, help documentation and training videos which are all very thorough. The support we've received from our Customer Success Manager has been helpful as well.
productboard is my favorite, but that one is more Product oriented where Atlassian Jira Product Discovery seems more Dev focused so it is nice those tools compare. Azure is really nice in the UX and the way it presents the sprints and the stories in an easy manner. Atlassian Jira Product Discovery is great when creating the stories within itself and also works with productboard better than azure does currently.
Heap has a great value proposition and very nice user experience. But it lacks the clear funnel analysis that Gainsight PX provides. Plus Heap also does not have integration with a lot of CRMs and Customer data platforms. Also, Additionally if you go in the market to find Heap implementors or SI vendors, you won't find any.
Allow us to integrate actual product usage with Salesforce.
Too much developer time went into it, especially when the premise was that this was mostly going to be handled by the Product team. This was mostly because the Gainsight PX event editor doesn't support more complex querying on events.
