What users are saying about
21 Ratings
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Top Rated
359 Ratings
21 Ratings
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Score 9.1 out of 100

Keap

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Top Rated
359 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100

Feature Set Ratings

    CRM Project Management

    Attentive

    Feature Set Not Supported
    N/A
    7.1

    Keap

    71%
    Keap ranks higher in 3/3 features

    Task management

    N/A
    0 Ratings
    6.9
    69%
    19 Ratings

    Billing and invoicing management

    N/A
    0 Ratings
    8.2
    82%
    15 Ratings

    Reporting

    N/A
    0 Ratings
    6.1
    61%
    26 Ratings

    Email & Online Marketing

    Attentive

    Feature Set Not Supported
    N/A
    6.8

    Keap

    68%
    Keap ranks higher in 8/8 features

    WYSIWYG email editor

    N/A
    0 Ratings
    7.6
    76%
    49 Ratings

    Dynamic content

    N/A
    0 Ratings
    5.8
    58%
    46 Ratings

    Landing pages

    N/A
    0 Ratings
    7.2
    72%
    124 Ratings

    A/B testing

    N/A
    0 Ratings
    6.0
    60%
    9 Ratings

    Mobile optimization

    N/A
    0 Ratings
    6.9
    69%
    116 Ratings

    Email deliverability reporting

    N/A
    0 Ratings
    8.2
    82%
    187 Ratings

    List management

    N/A
    0 Ratings
    8.6
    86%
    137 Ratings

    Triggered drip sequences

    N/A
    0 Ratings
    8.6
    86%
    48 Ratings

    Lead Management

    Attentive

    Feature Set Not Supported
    N/A
    8.0

    Keap

    80%
    Keap ranks higher in 4/4 features

    Lead nurturing

    N/A
    0 Ratings
    8.6
    86%
    136 Ratings

    Lead scoring and grading

    N/A
    0 Ratings
    7.2
    72%
    120 Ratings

    Data quality management

    N/A
    0 Ratings
    7.1
    71%
    121 Ratings

    Automated sales alerts and tasks

    N/A
    0 Ratings
    9.1
    91%
    129 Ratings

    Campaign Management

    Attentive

    Feature Set Not Supported
    N/A
    7.7

    Keap

    77%
    Keap ranks higher in 1/1 features

    Calendaring

    N/A
    0 Ratings
    8.4
    84%
    82 Ratings

    Reporting & Analytics

    Attentive

    Feature Set Not Supported
    N/A
    7.4

    Keap

    74%
    Keap ranks higher in 3/3 features

    Dashboards

    N/A
    0 Ratings
    6.6
    66%
    54 Ratings

    Standard reports

    N/A
    0 Ratings
    8.1
    81%
    136 Ratings

    Custom reports

    N/A
    0 Ratings
    7.6
    76%
    126 Ratings

    Platform & Infrastructure

    Attentive

    Feature Set Not Supported
    N/A
    6.3

    Keap

    63%
    Keap ranks higher in 3/3 features

    API

    N/A
    0 Ratings
    8.0
    80%
    117 Ratings

    Role-based workflow & approvals

    N/A
    0 Ratings
    7.5
    75%
    100 Ratings

    Customizability

    N/A
    0 Ratings
    7.3
    73%
    129 Ratings

    Attribute Ratings

    • Attentive Mobile is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

    Likelihood to Recommend

    9.9

    Attentive

    99%
    3 Ratings
    8.3

    Keap

    83%
    199 Ratings

    Likelihood to Renew

    Attentive

    N/A
    0 Ratings
    7.6

    Keap

    76%
    39 Ratings

    Usability

    10.0

    Attentive

    100%
    1 Rating
    5.8

    Keap

    58%
    24 Ratings

    Availability

    Attentive

    N/A
    0 Ratings
    9.1

    Keap

    91%
    11 Ratings

    Performance

    Attentive

    N/A
    0 Ratings
    9.1

    Keap

    91%
    11 Ratings

    Support Rating

    10.0

    Attentive

    100%
    1 Rating
    8.6

    Keap

    86%
    31 Ratings

    In-Person Training

    Attentive

    N/A
    0 Ratings
    9.1

    Keap

    91%
    6 Ratings

    Online Training

    Attentive

    N/A
    0 Ratings
    8.6

    Keap

    86%
    7 Ratings

    Implementation Rating

    Attentive

    N/A
    0 Ratings
    8.0

    Keap

    80%
    16 Ratings

    Configurability

    Attentive

    N/A
    0 Ratings
    2.0

    Keap

    20%
    1 Rating

    Ease of integration

    Attentive

    N/A
    0 Ratings
    1.0

    Keap

    10%
    1 Rating

    Product Scalability

    Attentive

    N/A
    0 Ratings
    8.8

    Keap

    88%
    3 Ratings

    Vendor post-sale

    Attentive

    N/A
    0 Ratings
    6.0

    Keap

    60%
    1 Rating

    Vendor pre-sale

    Attentive

    N/A
    0 Ratings
    1.0

    Keap

    10%
    1 Rating

    Likelihood to Recommend

    Attentive

    Attentive Mobile is great for those who actively want to build and talk to their community. The goal is to send two messages per week to optimize revenue while balancing out unsubscribes. If a client has trouble with content or finding appropriate marketing messages to send, Attentive Mobile might not be a good fit.
    Read full review

    Keap (formerly Infusionsoft)

    Keap is a good fit for any business looking to do more of what they do best. It helps you systemize your processes and deliver a consistently positive customer experience over and over. At a more detailed level, I think it's best suited for small businesses with 1-25 employees. I've seen it work for larger organizations too, but usually, they have a handful of individuals who actually log into the software. Ideally, the company would be earning 100,000 or more - that's not to say it can't benefit a smaller company or a start-up; I just find that more established companies seem more willing to invest in their marketing budget, and using Keap successfully requires an investment of time, money, or both. As far as industries go, it works well for any business that generates leads and wants to automate the follow-up with their new prospects - this could be coaching businesses, agencies, consultants, local service providers, or more formal professions like dentists and lawyers.
    Read full review

    Pros

    Attentive

    • Account management
    • Platform interface
    Read full review

    Keap (formerly Infusionsoft)

    • Pricing: Keap Max Classic (formerly Infusionsoft) is affordable for nonprofits and small businesses and includes all the automation features we need!
    • Customer Support: Our onboarding and success coaches have been so helpful, taking into account some unique processes we have and finding solutions.
    • Updates: Keap is constantly providing more and better solutions!
    Read full review

    Cons

    Attentive

    • More communication on ways to improve
    • More structure on calls with our account manager
    • More clarity on insights and new ideas
    Read full review

    Keap (formerly Infusionsoft)

    • More articles and videos on how to use the various functions of Keap
    • Having representatives designated to certain regions or companies for a point of contact when help is needed
    • More options when building the emails. While the click and drop options can be a plus, they can also be negative because you are limited to image and text sizing and positions
    Read full review

    Pricing Details

    Attentive

    Starting Price

    Editions & Modules

    Attentive editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Keap

      Starting Price

      $129 per month

      Editions & Modules

      Keap editions and modules pricing
      EditionModules
      Pro$129.001
      Max$199.002

      Footnotes

      1. per month
      2. per month

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      All plans awith 1 user and 500 contacts. The price is $30.00 for each additional user.

      Likelihood to Renew

      Attentive

      No answers on this topic

      Keap (formerly Infusionsoft)

      We have invested a lot into Infusionsoft and are using it to automate our processes and marketing. Changing CRMs would have a HUGE cost for us and based on our evaluations, the grass isn't greener elsewhere. Infusiosoft fits most of our needs and is slowly getting better each year. Their support is great and we will continue to use them until something much better comes around or our company outgrows a small business CRM.
      Read full review

      Usability

      Attentive

      Very easy to set up flows and individual campaigns. Creating a segment is also very easy and all fields are very intuitive.
      Read full review

      Keap (formerly Infusionsoft)

      You do need to spend some time on-boarding and implementing the software in order to have full functionality. We were lucky - we had colleagues at the university with experience with Keap and then hired an intern familiar with the software to get us set up and ready to use it. We've had some functionality issues with it along the way and that has frustrated myself and the other uses in our department.
      Read full review

      Reliability and Availability

      Attentive

      No answers on this topic

      Keap (formerly Infusionsoft)

      There have been few outages since we became a customer, and when they have technical issues they are typically resolved rapidly.
      Read full review

      Performance

      Attentive

      No answers on this topic

      Keap (formerly Infusionsoft)

      OMG, it's all in one and that compromises everything, fundamentally. If you want a race car, invest in a race car. If you want a dune buggy, get that. If you want a boat that floats, go for it.
      Read full review

      Support Rating

      Attentive

      Fast and easy to communicate with. I wish we went over more insights and analytics on our monthly calls with our account manger. This would really give us the push that we need in order to best utilize the platform as a whole.
      Read full review

      Keap (formerly Infusionsoft)

      Generally, very responsive support for even our more complicated issues. We do have some open issues that we need resolutions on and that I understand are complicated and will take longer to resolve but the open issues are significantly impacting to our business.
      Read full review

      In-Person Training

      Attentive

      No answers on this topic

      Keap (formerly Infusionsoft)

      I have been to a number of in-person training sessions over the years with Keap and all of them have been FANTASTIC. They really put a lot of time and effort into these sessions. Staff and facilitators go out of their way to ensure that participants are getting what they need.
      Read full review

      Online Training

      Attentive

      No answers on this topic

      Keap (formerly Infusionsoft)

      The results of training online are often based on how people learn. The training was great but with feature updates, you just have to get in there sometimes and do it! The training definitely lays a firm enough foundation for you to be successful even if its can't be updated with every feature update.
      Read full review

      Implementation Rating

      Attentive

      No answers on this topic

      Keap (formerly Infusionsoft)

      Don't let the fear of implementing a new software solution keep you from unleashing the power of automation that Infusionsoft provides. With the right implementation partner, the process can not only be smooth and painless, it can actually help you get a better understanding for how your current communication process can be improved upon.
      Read full review

      Alternatives Considered

      Attentive

      While ManyChat is specific to Facebook Messenger, my experience in their platform made it very easy to hit the ground running with Attentive Mobile. With the policy changes in the Messenger world, we have mostly abandoned that and moved to SMS for a direct line to customers. Attentive Mobile has much stronger ROAS with SMS than ManyChat had with Facebook Messenger.
      Read full review

      Keap (formerly Infusionsoft)

      Keap, compared to Mailchimp, AWeber, and SendFox, is a complete solution. The latter 3 are primarily for email and don't have the same flexibility by themselves for a campaign or email automation. Keap, compared to Typeform, is similar, but Typeform does form building better. There are more options for customization in Typeform.
      Read full review

      Scalability

      Attentive

      No answers on this topic

      Keap (formerly Infusionsoft)

      You get a lot of features included, but you don't need to use them all at once to start seeing an effect. When you are ready to use them, they are there. It also scales without costing too much money.
      Read full review

      Return on Investment

      Attentive

      • Some clients seeing 50x ROAS (which plateaus eventually)
      • All clients making money
      Read full review

      Keap (formerly Infusionsoft)

      • I recently created a FB ads funnel with Keap that brought a 2.29 ROI. That's right - with some simple automation, I was able to more than double my money. #happyentrepreneur
      • Keap's automation has made my business SUSTAINABLE. So if I'm on vacation, or out sick, or just busy with a new project, Keap insures that I'm staying on top of everything.
      • Keap has allowed me to sell and deliver programs priced from 99 cents to $10k, fill 100+ person events, launch books, fill a retreat in Belize, deliver a podcast, create a thriving membership site and generate enough profit that I don't have to do anything else to support myself and my family.
      Read full review

      Screenshots

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