What users are saying about
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59 Ratings
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104 Ratings

Auth0

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59 Ratings
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Score 8 out of 100

HID DigitalPersona (formerly Crossmatch)

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104 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

Auth0

Auth0 is mainly a solution for authentication and authorization. And it does what it promises in that aspect, but I also find it very helpful when it comes to customer support because I can see a lot of crucial information about user activity. So we have allowed our customer services team members to access auth0 backend log files for troubleshooting user login issues, etc. And the backend administration site is fairly easy to understand. Metadata along with Rules and Hooks allow for flexibility for token generation . Multiple ways to authenticate.
Anonymous | TrustRadius Reviewer

HID DigitalPersona (formerly Crossmatch)

While the core of the product works very well, I would not purchase this solution again nor recommend it to other companies. Before being acquired they were a "startup" mode company building a competitively priced product but they were not able to capitalize on that. The solution was full of great features but management and implementation are poor. The solution is buggy, bulky, and not enterprise friendly, particularly for healthcare or other 24/7 operations that cannot afford downtime or management complications. The nail in the coffin is lack of support since the acquisition. Reaching support is a major challenge, and internal communication issues as well as system issues make it feel non-existent. I personally was completely unable to reach support for assistance the last time we had a problem, and our company has begun plans to migration away from the solution.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Identity Management

Auth0
8.4
HID DigitalPersona (formerly Crossmatch)
ID-Management Access Control
Auth0
9.0
HID DigitalPersona (formerly Crossmatch)
ID Management Single-Sign On (SSO)
Auth0
9.5
HID DigitalPersona (formerly Crossmatch)
Multi-Factor Authentication
Auth0
8.0
HID DigitalPersona (formerly Crossmatch)
Password Management
Auth0
7.8
HID DigitalPersona (formerly Crossmatch)
Account Provisioning and De-provisioning
Auth0
8.2
HID DigitalPersona (formerly Crossmatch)
ID Management Workflow Automation
Auth0
8.7
HID DigitalPersona (formerly Crossmatch)
ID Risk Management
Auth0
7.5
HID DigitalPersona (formerly Crossmatch)

Pros

Auth0

  • The Auth0 documentation provides plenty of examples and tutorials for users to get up and running quickly
  • Auth0 is very flexible, it has a lot of pre-build authentication methods but also allows you to customize your method of authentication if you need to build off an internal provider
  • The Auth0 user interface is generally intuitive and it has detailed logs to assist with auditing
  • Auth0 comes at a very competitive price-point if your platform doesn't require a huge number of users (the free tier alone could be sufficient for many)
Eric Mason | TrustRadius Reviewer

HID DigitalPersona (formerly Crossmatch)

  • Provides an extra layer of security, each person has a unique fingerprint.
  • Allows users to quickly log in to or switch computers on the fly, much faster than typing in a password.
  • Can be used with all kinds of programs. We utilize it with any program that requires authentication, and you can modify the software to work with several applications.
Owen Heuston | TrustRadius Reviewer

Cons

Auth0

  • Price point for ALL features can get a bit pricey. But they have a startup plan which helps big time. Developer plans start at $23/mo and do not include all features.
  • Actions, rules, hooks, and email customization are great features, but the UI is a bit tough sometimes, not very responsive to screen size and code editors are cut off in a difficult place to maneuver.
Brady Perry | TrustRadius Reviewer

HID DigitalPersona (formerly Crossmatch)

  • Easy for readers to get irredeemably dirty & need replacing.
  • Not a DigitalPerson problem, but users forget their passwords now, which is a pain when they're outside the organization & away from their DigitalPersona scanners
  • Group policy set-up was a little confusing.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Auth0

No score
No answers yet
No answers on this topic

HID DigitalPersona (formerly Crossmatch)

HID DigitalPersona (formerly Crossmatch) 9.7
Based on 5 answers
Two things.1- because of the hardware investment we already made in all the fingerprint readers.2 - I have yet to see a competitor with a similar concept.
Anonymous | TrustRadius Reviewer

Usability

Auth0

No score
No answers yet
No answers on this topic

HID DigitalPersona (formerly Crossmatch)

HID DigitalPersona (formerly Crossmatch) 9.0
Based on 5 answers
I think there are still fundamental enhancements needed to be added to the management consoles and I think there ought to be a Centralized, Windows Based "Thick" Management Application instead of individual utilities which vary from MMCs, Scripts, Wizards, etc.
Anonymous | TrustRadius Reviewer

Support Rating

Auth0

Auth0 6.0
Based on 2 answers
There isn't a clear method to get a hold of support when trouble arises if you're on their standard plan. You can file a support ticket and they generally are responsive. I've often been able to find similar questions to the questions I've had when it comes to support in their ticket history, however, some have been closed without a satisfactory conclusion for the original poster.
Eric Mason | TrustRadius Reviewer

HID DigitalPersona (formerly Crossmatch)

HID DigitalPersona (formerly Crossmatch) 9.1
Based on 6 answers
Extremely poor; I've never encountered such. Professional Services completely dropped us for months. Crossmatch tech support seems like it has 3 techs tops! No response to emails, calls, the absolute worst! I will never recommend DP to anyone.
Anonymous | TrustRadius Reviewer

Implementation Rating

Auth0

No score
No answers yet
No answers on this topic

HID DigitalPersona (formerly Crossmatch)

HID DigitalPersona (formerly Crossmatch) 9.0
Based on 4 answers
Could use tools to audit license usage at a more granular level as to allow an administrator to free up licenses from users whom seldom use their biometrics to login.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Auth0

Okta is very similar to Auth0, but we got some references that used Auth0 so we decided for that, most because it was recommended.With Amazon Cognito was the same, there were not experience with any of these before so we went with Auth0 as first experience and stayed with it.
Iván García | TrustRadius Reviewer

HID DigitalPersona (formerly Crossmatch)

We have used One Identity for software tokens. The Defender software tokens were originally included with our bundle and work pretty well for integration into the AnyConnect VPN client with Cisco. All that said, we use the two products for different applications and DP does what it does very well.
Ken Grimes | TrustRadius Reviewer

Return on Investment

Auth0

  • With Auth0, we saved a lot of time and money implementing identity management that would work across all of our services instead of doing it ourselves.
  • There's no going back from Auth0. We've become really dependent on them.
  • It reduces a lot of burden on our side to be GDPR compliant.
Anonymous | TrustRadius Reviewer

HID DigitalPersona (formerly Crossmatch)

  • All other 2-factor authentication software we looked at were a subscription based platforms.
  • The DigitalPersona staff was very efficient in the implantation process which allowed our staff to move on to other issues.
  • The technical staff spends less time on account lockouts now since the end-user is now capable of resolving lockouts themselves.
Justin Simpkinson | TrustRadius Reviewer

Screenshots

Pricing Details

Auth0

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Auth0 Editions & Modules

Edition
1,000 External Active Users$231
2,000 External Active Users$571
5,000 External Active Users$1141
10,000 External Active Users$2281
20,000 External Active Users$4551
50,000 External Active Users$1,1381
Over 50,000 External Active UsersContact for quote
500 External Active Machines$1303
EnterpriseContact for quote
  1. per month
  2. per month
Additional Pricing Details
Flexible pricing for everyone. View our pricing page to lean which plan is right for you.

HID DigitalPersona (formerly Crossmatch)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

HID DigitalPersona (formerly Crossmatch) Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Auth0
8.1
HID DigitalPersona (formerly Crossmatch)
8.1

Likelihood to Renew

Auth0
HID DigitalPersona (formerly Crossmatch)
9.7

Usability

Auth0
HID DigitalPersona (formerly Crossmatch)
9.0

Support Rating

Auth0
6.0
HID DigitalPersona (formerly Crossmatch)
9.1

Implementation Rating

Auth0
HID DigitalPersona (formerly Crossmatch)
9.0

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