Likelihood to Recommend
Authorize.net is reliable and I feel confident that customers' information is protected. The security protocols used by Authorize.net appear to be as good, and probably better than many credit card payment processors. However, the initial setup process was very difficult. I distinctly recall getting up and running as being very cumbersome and time-consuming. I also was disappointed with how the processing and deposit of payments were not consistent. I distinctly remember regretting the decision to go with Authorize.net. However, as mentioned before, with the time and effort required to get the account set up and running, I refused to go through the process again and try a different provider.
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For organisations keen to streamline their payment processes and who use Salesforce, this is a brilliant solution.
Read full review Pros Very smooth workflow to authorizing, capturing, voiding, and refunding charges. This can all be done via API calls, or through their online dashboard. Their AVS settings for validating credit cards are substantial and have been reliable in ensuring that our customers cards are being used safely and properly. Their uptime and response times are very good in general. The only issues we ever have communicating with their services is when our connection quality is compromised. Read full review Extremely easy to implement + 100% native on salesforce.com. Payment information is on the opportunity level making it easily visible across teams. Payment request feature allows cutomers to pay online via force.com site. Supports recurring payments which allows payment processing to be run on an automated schedule. Read full review Cons The lack of data portability is a big issue for me. Authorize.net uses the same $49.00 gateway setup fee to scam merchants out of money, which is no better than any of the other gateways out there. Their customer service is not up to the mark. You can get stuck if you need any help from their end. Read full review Because it is a low fee, you need to do more configuration on your own to get it up and running. Read full review Likelihood to Renew
Authorize.net has been a useful system for our Chamber. We appreciate the ease of use and access to our Main Frame. Connecting Authorize.net to our system for membership, event and other payment ease has been excellent and we have experienced no problems whatsoever.
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I have no experience directly with the support offered by Authorize.Net.
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They were overwhelmingly easy to deal with and helped us work through some very specific use cases
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Authorize.net is a reliable and affordable payment processing service that offers more robust security than other services, such as Stripe or PayPal with their monthly fees at $25 dollars month lot of people may be turned off by these high prices but you get what you pay for - protection against fraud in risky transactions so I would recommend using Authorize.net if this matters to your business!
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Chargent has been better for us as it works within Salesforce and can be mapped into workflow processes and reporting.
Read full review Return on Investment Lets us charge cards so we can get paid on time, every time. It was very difficult to setup the DocuSign integration the first time, but after we got it setup, it's made the onboarding process very easy. That probably saves about 30 minutes every time we get a new client. Read full review Decreased time to collect payments. Payment collection process can be integrated into team workflows, thus incentivizing quicker collection from customers. Increased revenue collection as billing information is easily accessible on the opportunity. Reduced labour needed to process payments. Recurring payments can be automated, payments can be accepted online. Read full review ScreenShots