Likelihood to Recommend If someone only runs a campaign using email and telephone communication, Autoklose is perfect, and I highly recommend it. If someone uses a more diverse set of tools and wants a more complex type of sequence, Autoklose does not allow their users to program communication tools that some other tools and software allow.
Read full review I think Sendgrid is a great tool for sending out emails of all types. I've primarily used it for transactional emails as we've had other solutions for marketing emails, but I'm sure it would do just a good job - there is a "Marketing" section within the app you can use. Sendgrid integrates really easily with the development frameworks I've used, such as Laravel and Lumen; I've also integrated it with Moodle with ease.
Read full review Pros It is helping in editing, managing, and send[ing] out large marketing campaigns. It is easy to handle multiple emails in appropriate sequence. Our company [has been] using this for a very long time. It is one of the perfect email solutions we found for our organization. I have been very much impressed by their support staff. Ryan Dury Senior Manager Strategic Accounts & Sales Support
Read full review Managing email lists / audiences is easy with features like groups and segments. They provide pre-built email templates that are very easy to modify. It is also super easy to create new email templates with their drag-and-drop email builder. Provides clear / easy-to-read analytics of email campaigns. I can easily import large email contact lists all at once or add a user manually one-at-a-time, when needed. Read full review Cons AutoKlose uses your own email, (e.g. Microsoft Outlook), so it runs the risk of exceeding the Microsoft Message Rate Limit, which can be problematic for your Outlook account. Additional throttling limits for the SMTP Authentication protocol are: 30 messages per minute Recipient rate limit of 10,000 recipients per day. Exceeding these limits will cause the following issues: Exceeding the per minute limit causes email delivery delays, any excess in message submission will be throttled and successively carried over to the following minutes. Exceeding the per day limit causes the following error message: 554 5.2.0 STOREDRV.Submission.Exception:SubmissionQuotaExceededException. Read full review Not necessarily their Email API but their email in general - they are currently in beta for automated email sequences but are still bare bones. Much more work is needed before it can be used mainstream and be able to convert everything to SendGrid. Helping with warming up our dedicated IP for the best-sending score. We seem to hit the promotions folder a decent amount (maybe the IP problem above) and even a lot of their emails hit my spam or promotions folder (whether they be transactional or marketing) which isn't a great sign when trusting an ESP. Transactional email sequences would be a huge plus. Now that Twilio owns SenGrid, having an integrated platform where you could see all our transactional emails together. Better reporting and split reporting between transactional and marketing emails. Read full review Likelihood to Renew We love it and it works
Read full review Usability Whether it's setting up integrations, creating email campaigns, managing conversations with prospects, Autoklose is a well-designed tool that provides clarity along the way for users to find their bearings, and understand what to do. The help documentation is excellent, the support is great, but the tool is built in a way that simply makes sense when you're using it.
Read full review It has the potential to be really cool. However, it feels as if it was created by developers for developers (and I work with developers, yet even for me the instrument was somewhat not easy to use - just read SendGrid's help manuals...) However, if you are into data and your way of thinking is more mathematical rather than lyrical, you'll enjoy this instrument
Read full review Reliability and Availability We have really had no issues.
Read full review Performance Always loads fast.
Read full review Support Rating Our Autoklose rep is amazing! Jelena has always gotten back to us within 24 hours, despite living on a different continent. She is completely proficient with the tool and is usually able to answer our questions with a brief email or short virtual meeting.
Read full review Twilio SendGrid Email API is everything we want it to be, and we have no reason to look for any other solution. Features and pricing match exactly what we need. As developers for SaaS products, Twilio SendGrid Email API provides a great service. I hope that they stay this way and don't inflate the service with too many marketing oriented features, because there are other tools for that and Twilio SendGrid Email API is a API for sending email first and foremost.
Read full review In-Person Training Jelena is amazing! Very knowledgable. Great instructor.
Read full review Online Training Jelena is fantastic. She always responds to emails immediately.
Read full review Implementation Rating It is extremely easy to implement and start using right away
Read full review Alternatives Considered I think that I have already said it, Autoklose has much better support and is really quick to set up and use compared with any of the other systems that I have used over the years.
Read full review If given a choice between the two, I would pick
Mandrill over SendGrid.
Mandrill is slightly more expensive but the data & reports that you receive from it make the service worth it.
Mandrill lets you export reports over a period of time, view the actual content of emails that you've dispatched and the customer support is way better. If you can bear the slightly higher cost,
Mandrill would be a better choice.
Read full review Scalability It's expensive to have a single seat for each salesperson, so the alias feature will be the perfect addition to this product.
Read full review Return on Investment I feel the increased prospect engagement and business opportunities created supported the cost. In my industry 1 customer can support positive ROI. I saw an overall increase in mass emailing effectiveness and we were able to automate majority of our campaigns which increased productivity for marketing & sales. Read full review Our clients experience significant ROI from their web forms - without receipt of forms, many of them would not still be in business. As a solution for clients' sites, we find SendGrid is a fast installation and a 1 stop problem solver, saving us man-hours. Read full review ScreenShots