Founded in 2012, automotiveMastermind headquartered in New York, offers technology revealing key customer insights to predict automotive sales. Through automated sales and marketing platform, Mastermind empowers dealers to close more deals by predicting future buyers and consistently marketing to them. The solution aims to help users generate success in loyalty, service and conquest portfolios through a combination of turnkey predictive analytics, proactive marketing and dedicated consultative…
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Fullbay
Score 9.0 out of 10
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Fullbay is cloud-based shop management software built specifically for heavy duty repair shops, from the company of the same name in Phoenix, that supports invoicing, electronic work authorization, parts management, and includes a customer portal.
Mastermind is one of the best sales platforms that we know of; this program is capable of expressing everything there is to know in a negotiation to acquire a car, this program gives security and credibility to any dealership due to the gratifying commercial storms that are generated I consistently recommend Mastermind, this program meets the goal of accelerating my sales.
Fullbay has been a game changer for our organization. The the ability to sent approval amount for each service order, causing a red flag if the total goes over that amount and requires you to contact customer for re-approval. Using the customer portal allows the customer to monitor repairs and to also book in a unit for repairs, allowing for fewer phone calls inquiring on status of unit.
Mastermind is that I have the power to control each of the details of the negotiation as well as the calling of each of the clients.
All the sales that are generated by this means are thanks to good communication and integration with all the promising clients for future negotiation, and with this platform, these sales are increasing each time.
Fullbay provides communication between departments exceptionally well. Each Department can tell what the other department is doing or needs to do. The flow of the communication is very natural too.
Fullbay's technical support is top-notch. I have had several instances where I didn't either understand something or couldn't figure out how I needed to accomplish a certain task. I would search their extensive knowledge base which is well laid out. If I couldn't find my answer there, I would just give them a ring. There readily available phone support either had the knowledge on hand or was willing to find out.
The work flow that Fullbay provides is very natural. We struggled as a shop of 4 techs to find organization & efficiency. Once we started using Fullbay, we found that paperwork became very minimal. We also understood some organizational processes that we had needed were missing. It forced us to start rethinking how our shop was laid out and how we did things. As changes were implemented because of the process FullBay used, we found ourselves becoming more efficient which in turn led to us hiring more techs to turn out more work using the same amount of office personal.
In general, this type of program has a free trial or version so that each new user can view in detail all the functions and tools that the software offers. Unfortunately, this platform does not have any limited free trial.
It is not such an easy program to understand; at first, it was a bit difficult for us to understand the proper use of each of the functions of this program.
The notification feature inside Fullbay is about the only thing I would say needs improving. There is not an option to set up a text or email notification if a customer leaves a note on a service order. You have to watch the notification area. If you don't look at it regularly you could miss a note from the customer. Not a pitfall, but something that could use improving.
Fullbay is very user friendly, well organized and intuitive. New users have caught on with only a few hours training. Techs are able to navigate thru there service orders with ease, even without a computer background.
Fullbay support is excellent. Front end training was well presented and organized well. As we started using Fullbay support was a phone call or email away. Once training was completed the support team was ready to help with any challenges. If we found a glitch or issue using the program, one email and someone was on it to fix our issues.
And before having the help of this program, it was difficult for us to have an impact in the market to increase the constant flow of potential clients; when we decided to bet on Mastermind, a noticeable change was evident.
We have been fortunate to listen and talk to our most frequent clients, and the good feedback and praise are many, this was achieved in large part with the help of this incredible sales platform.
Our shop had 4 tech producing 100 ttl hours / week. After implementing and understanding how to use Fullbay, we have been able to increase those numbers to 7 techs producing 250 ttl hours / week. All the while we are still using the same amount of office personal.
