Avaya Experience Platform vs. Cisco Unified Border Element (CUBE)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Avaya Experience Platform
ScoreĀ 8.5Ā outĀ ofĀ 10
N/A
The Avaya Experience Platform aims to turn moments with customers into momentum for businesses by making it easier to deliver memorable experiences across all channels and devices, at all times, giving employees tools to respond faster, with greater insight, while engaging and satisfying the needs of customers. The solution boasts an innovation without disruption approach to reduce the amount of investment required to add best-in-class technologies into the customer experience workflows to driveā€¦
$48
per month
Cisco Unified Border Element (CUBE)
ScoreĀ 8.9Ā outĀ ofĀ 10
N/A
The Cisco Unified Border Element (CUBE) is a session border controller, which provides session control, security, interworking, and demarcation. CUBE is a software product available for licensing on the Cisco IOSĀ® and Cisco IOS XE Software which runs on Cisco enterprise routers, but is also available for licensing as a software load for a virtual container.N/A
Pricing
Avaya Experience PlatformCisco Unified Border Element (CUBE)
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Avaya Experience PlatformCisco Unified Border Element (CUBE)
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeRequiredNo setup fee
Additional DetailsDigital - $48.00 (Per User/Per Month) Voice - $83.00 (Per User/Per Month) All Media - $125.00 (Per User/Per Month)ā€”
More Pricing Information
Community Pulse
Avaya Experience PlatformCisco Unified Border Element (CUBE)
Top Pros
Top Cons
Features
Avaya Experience PlatformCisco Unified Border Element (CUBE)
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
Avaya Experience Platform
8.3
37 Ratings
0% below category average
Cisco Unified Border Element (CUBE)
-
Ratings
Agent dashboard8.035 Ratings00 Ratings
Validate callers8.432 Ratings00 Ratings
Outbound response6.931 Ratings00 Ratings
Call forwarding9.135 Ratings00 Ratings
Click-to-call (CTC)8.828 Ratings00 Ratings
Warm transfer8.735 Ratings00 Ratings
Predictive dialing6.627 Ratings00 Ratings
Interactive voice response9.031 Ratings00 Ratings
REST APIs8.226 Ratings00 Ratings
Call scripts7.629 Ratings00 Ratings
Call tracking8.934 Ratings00 Ratings
Multichannel integration9.232 Ratings00 Ratings
CRM software integration8.531 Ratings00 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
Avaya Experience Platform
8.1
37 Ratings
1% below category average
Cisco Unified Border Element (CUBE)
-
Ratings
Inbound call routing8.636 Ratings00 Ratings
Omnichannel inbound routing8.632 Ratings00 Ratings
Recording8.335 Ratings00 Ratings
Quality management7.933 Ratings00 Ratings
Call analytics7.933 Ratings00 Ratings
Historical reporting8.334 Ratings00 Ratings
Live reporting7.333 Ratings00 Ratings
Customer surveys7.930 Ratings00 Ratings
Customer interaction analytics7.729 Ratings00 Ratings
Best Alternatives
Avaya Experience PlatformCisco Unified Border Element (CUBE)
Small Businesses
CloudTalk
CloudTalk
ScoreĀ 8.5Ā outĀ ofĀ 10

No answers on this topic

Medium-sized Companies
CloudTalk
CloudTalk
ScoreĀ 8.5Ā outĀ ofĀ 10
Avaya Aura
Avaya Aura
ScoreĀ 8.1Ā outĀ ofĀ 10
Enterprises
Bright Pattern Contact Center
Bright Pattern Contact Center
ScoreĀ 9.6Ā outĀ ofĀ 10
Avaya Aura
Avaya Aura
ScoreĀ 8.1Ā outĀ ofĀ 10
All AlternativesView all alternativesView all alternatives
User Ratings
Avaya Experience PlatformCisco Unified Border Element (CUBE)
Likelihood to Recommend
8.6
(53 ratings)
10.0
(5 ratings)
Likelihood to Renew
7.3
(11 ratings)
-
(0 ratings)
Usability
8.2
(7 ratings)
9.0
(1 ratings)
Availability
7.0
(1 ratings)
-
(0 ratings)
Performance
10.0
(1 ratings)
-
(0 ratings)
Support Rating
9.1
(4 ratings)
8.0
(2 ratings)
Implementation Rating
8.2
(2 ratings)
-
(0 ratings)
User Testimonials
Avaya Experience PlatformCisco Unified Border Element (CUBE)
Likelihood to Recommend
Avaya
The Avaya Experience Platform is well suited to allow remote working for call center agents. Staff can log in and work from anywhere using Chrome and their user credentials. The technical issues and lack of some features have caused some frustration for our staff and made it difficult to get buy-in for this product across all call center groups. This is difficult because a solution like this is intended to make their work more efficient as opposed to causing frustration.
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Cisco
If you are in an environment that is primarily Cisco and switching from PRI circuits or other non-SIP circuits and are generally considered to be on an enterprise-grade platform, CUBE is likely a solid choice for you. From my experience, I cannot speak to the video handling that CUBE offers as we do not employ that, so hopefully other reviews will provide insight on that.
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Pros
Avaya
  • The app and the ability to use the "office" phone while on the road.
  • There's an easy implementation and training process to get everyone on board quickly.
  • Flexibility of transferring calls to different mediums - I can switch a phone call to a conference or patch in other parties with ease.
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Cisco
  • B2B UA
  • SIP profile
  • Multiple tenants
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Cons
Avaya
  • One are for improvement for Avaya is the ability to operate behind the VPN. For the virtual employee, this is an issue as we are unable to use it behind the VPN and it must be launched from the remote desktop.
  • The color scheme could definitely use some updating. The charcoal gray background of Avaya's windows, coupled with the black font is not very contrasting. I have used Avaya for years and would love to see an update as to its color scheme to better fit the virtual employee.
  • Avaya could also improve the way an employee moves within the program by titling the icons seen or expanding the Avaya window to allow for a better understanding of what each con does. For example, the Work History window would go unnoticed, had I not been playing with the software one day. These little items are unknown to many professionals in my industry as they sit in the window with no explanation.
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Cisco
  • Syntax input should be easier to read and write. For I.E: voice, translations are similar to SED (Stream Editor). Sometimes regular expression is hard to understand for new users.
  • Virtual Cube software stability
  • Cube redundancy setup (defining control interfaces, tracks, setting thresholds and reloads). Redundancy setup should be an automated process, where a user can initiate a setup wizard and then just input key information such as the IP address of Cubes and the exclusive IP address, etc.
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Likelihood to Renew
Avaya
I am really not the decision maker on this subject but given the cost of the investment in Avaya, I do not see the company not renewing the use of Avaya. The new licensing model no longer requires expensive upgrades to stay current with new features added to the system and really helps with the cost of investment.
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Cisco
No answers on this topic
Usability
Avaya
Very Easy to use and Intuitive. Reporting and Graphical user inferface suport the latest browsers and that fact it integrated and complements existing customer experience platform make it easy to bring over into the environment. Finally, the fact it is all in the cloud, no issues running updates, upgrades, or things of that nature that would slow the service.
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Cisco
The flexibility is great for leveraging SIP profiles and dial peers.
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Support Rating
Avaya
I give it this rating because the support services of Avaya have proven to be reliable when needed. Great feedback for our queries has always been received from the support agents. 24/7 availability of support, which is very essential as our Call Center department also functions this way, therefore, the knowledge and technical support we require is always available to us.
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Cisco
I've been using Cube for years and I like the way Cube handles a call. Minimum administration required once everything is set up correctly.
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Implementation Rating
Avaya
No, everything was implemented by Avaya Support
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Cisco
No answers on this topic
Alternatives Considered
Avaya
Switched from Polycom to Avaya, although polycom worked well there were too many reoccuring connectivity issues and the turn around time for solving them was also too long. Avaya has fewer connectivity problems and their support is much better too. Pricing wise they were similar so we didn't have much to lose.
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Cisco
We previously used other SBC's but weren't satisfied with the performance. The support wasn't there and constant RMA's for defective hardware. Although the CUBE is expensive, it saves time and resources on support. Robust features and no downtime in 3 years. I don't believe many vendors offer products to compete in this space. You will regret to decision to go with cheaper SBC's.
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Return on Investment
Avaya
  • It does what we need it to do, so we don't heavily invest in this technology but rather into the manufacturing end of our business.
  • We believe we have more than achieved the return on our investment for the Avaya phone system and associated equipment.
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Cisco
  • Positive impact, saving on monthly phone bills due to sip trunk migration.
  • Positive, using a couple of CUBEs to concentrate several SIP trunk.
  • Positive, using a couple of CUBEs to route several branch outbound and inbound calls.
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ScreenShots