Avaya Experience Platform vs. Intelligent Contacts
Avaya Experience Platform vs. Intelligent Contacts
Product | Rating | Most Used By | Product Summary | Starting Price |
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Avaya Experience Platform | N/A | The Avaya Experience Platform aims to turn moments with customers into momentum for businesses by making it easier to deliver memorable experiences across all channels and devices, at all times, giving employees tools to respond faster, with greater insight, while engaging and satisfying the needs of customers. The solution boasts an innovation without disruption approach to reduce the amount of investment required to add best-in-class technologies into the customer experience workflows to drive… | $48 per month | |
Intelligent Contacts | Mid-Size Companies (51-1,000 employees) | Inbound/Outbound Omnichannel Contact Center Software An auto dialer using machine learning and predictive analytics to increase agent productivity. Key ROI metrics: 4 predictive algorithms cut agent idle with more right party contacts and fewer dropped calls Answering Machine Detection rates to increase agent talk time Reduce operational costs through a unified / omnichannel communication platform that includes (calling, SMS, email,… | N/A |
Avaya Experience Platform | Intelligent Contacts | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | Required | No setup fee | ||||||||||||||
Additional Details | Digital - $48.00 (Per User/Per Month) Voice - $83.00 (Per User/Per Month) All Media - $125.00 (Per User/Per Month) | — | ||||||||||||||
More Pricing Information |
Avaya Experience Platform | Intelligent Contacts | |
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Top Pros | No answers on this topic | |
Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Avaya Experience Platform | Intelligent Contacts | |
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Small Businesses | CloudTalk Score 9.4 out of 10 | CloudTalk Score 9.4 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Avaya Experience Platform | Intelligent Contacts | |
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Likelihood to Recommend | 8.7 (52 ratings) | - (0 ratings) |
Likelihood to Renew | 7.3 (12 ratings) | - (0 ratings) |
Usability | 8.2 (5 ratings) | - (0 ratings) |
Availability | 7.0 (1 ratings) | - (0 ratings) |
Performance | 10.0 (1 ratings) | - (0 ratings) |
Support Rating | 9.1 (4 ratings) | - (0 ratings) |
Implementation Rating | 8.2 (2 ratings) | - (0 ratings) |
Avaya Experience Platform | Intelligent Contacts | |
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Likelihood to Recommend | Avaya
| Intelligent Contacts No answers on this topic |
Pros | Avaya
| Intelligent Contacts No answers on this topic |
Cons | Avaya
| Intelligent Contacts No answers on this topic |
Likelihood to Renew | Avaya
| Intelligent Contacts No answers on this topic |
Usability | Avaya
| Intelligent Contacts No answers on this topic |
Support Rating | Avaya
| Intelligent Contacts No answers on this topic |
Implementation Rating | Avaya
| Intelligent Contacts No answers on this topic |
Alternatives Considered | Avaya
| Intelligent Contacts No answers on this topic |
Return on Investment | Avaya
| Intelligent Contacts No answers on this topic |
ScreenShots |