Avaya Experience Platform vs. Star2Star Contact Center (StarCenter)
Avaya Experience Platform vs. Star2Star Contact Center (StarCenter)
Product | Rating | Most Used By | Product Summary | Starting Price |
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Avaya Experience Platform | N/A | The Avaya Experience Platform aims to turn moments with customers into momentum for businesses by making it easier to deliver memorable experiences across all channels and devices, at all times, giving employees tools to respond faster, with greater insight, while engaging and satisfying the needs of customers. The solution boasts an innovation without disruption approach to reduce the amount of investment required to add best-in-class technologies into the customer experience workflows to drive… | $48 per month | |
Star2Star Contact Center (StarCenter) | N/A | The Star2Star Call Center solution (or StarCenter) includes advanced call routing, management, and reporting features. It is scalable from a few users to hundreds of users, and is designed to operate seamlessly across multiple locations. According to the vendor, the simple, web-based user interface makes it easy to add and administer queues and agents. Two of the reporting modules are StarView and SMART. StarView allows call center managers to: develop a key performance indicator dashboard… | N/A |
Avaya Experience Platform | Star2Star Contact Center (StarCenter) | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | Required | No setup fee | ||||||||||||||
Additional Details | Digital - $48.00 (Per User/Per Month) Voice - $83.00 (Per User/Per Month) All Media - $125.00 (Per User/Per Month) | — | ||||||||||||||
More Pricing Information |
Avaya Experience Platform | Star2Star Contact Center (StarCenter) | |
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Top Pros | No answers on this topic | |
Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Avaya Experience Platform | Star2Star Contact Center (StarCenter) | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Avaya Experience Platform | Star2Star Contact Center (StarCenter) | |
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Likelihood to Recommend | 8.7 (52 ratings) | - (0 ratings) |
Likelihood to Renew | 7.3 (12 ratings) | - (0 ratings) |
Usability | 8.2 (5 ratings) | - (0 ratings) |
Availability | 7.0 (1 ratings) | - (0 ratings) |
Performance | 10.0 (1 ratings) | - (0 ratings) |
Support Rating | 9.1 (4 ratings) | - (0 ratings) |
Implementation Rating | 8.2 (2 ratings) | - (0 ratings) |
Avaya Experience Platform | Star2Star Contact Center (StarCenter) | |
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Likelihood to Recommend | Avaya | Star2Star Communications No answers on this topic |
Pros | Avaya | Star2Star Communications No answers on this topic |
Cons | Avaya | Star2Star Communications No answers on this topic |
Likelihood to Renew | Avaya | Star2Star Communications No answers on this topic |
Usability | Avaya | Star2Star Communications No answers on this topic |
Support Rating | Avaya | Star2Star Communications No answers on this topic |
Implementation Rating | Avaya | Star2Star Communications No answers on this topic |
Alternatives Considered | Avaya | Star2Star Communications No answers on this topic |
Return on Investment | Avaya | Star2Star Communications No answers on this topic |
ScreenShots |