What users are saying about
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29 Ratings
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 6.9 out of 100

Image Relay

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29 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.4 out of 100

Attribute Ratings

  • Avid Interplay (discontinued) is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

10.0

Avid Interplay (discontinued)

100%
2 Ratings
9.4

Image Relay

94%
28 Ratings

Likelihood to Renew

Avid Interplay (discontinued)

N/A
0 Ratings
8.6

Image Relay

86%
2 Ratings

Usability

Avid Interplay (discontinued)

N/A
0 Ratings
9.0

Image Relay

90%
28 Ratings

Support Rating

Avid Interplay (discontinued)

N/A
0 Ratings
7.8

Image Relay

78%
28 Ratings

Implementation Rating

Avid Interplay (discontinued)

N/A
0 Ratings
9.1

Image Relay

91%
1 Rating

Likelihood to Recommend

Avid Technology

The Avid eco-system is extremely reliable. There are multiple pieces working together to transcode, index, and archive media. Needing minimal maintenance and upgrades. Avid support is extensive and can be reached 24/7 at any time of the year. I recommend this product to any production team that wants a long term, reliable asset manager
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Image Relay

Image Relay is intelligently designed for any marketer, especially if your products require a library of images and video and especially if you feel like your team could use some quality onboarding to make sure everything is set up right and to make sure your team is equipped to use the software effectively. Specifically speaking, since we have so many products and we're building a bigger direct relationship with customers, it was important that we have an easy way to store and access assets that can represent those products and resonate with potential customers. Image Relay also made it really easy to group assets for sharing with influencers and other marketing partners. Dropbox and Google Drive may have their place and their functionalities that set them apart, so it's important to not look at Image Relay like one of those older document services storage spaces — though those companies could learn a lot from how Image Relay helps marketers enrich their assets and store them smartly.
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Pros

Avid Technology

  • Quickly find video clips and view them right away
  • Keep projects organized
  • Can archive and restore media
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Image Relay

  • Enables us to organize a large number of files in an easy-to-use format
  • Keeps our files safe. Much of the work we do is private until our partners approve of our marketing going public so file security is critical to our operation.
  • Image Relay makes it easy for our team to track and access a wide range of files - especially photos and contracts.
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Cons

Avid Technology

  • The same media can be imported more than once by multiple users, creating duplicates. A way for the user to be prompted that this media already exists before the import.
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Image Relay

  • The AI tagging terms are too generic to really be helpful to us.
  • When we did our initial upload the system couldn't pull in old dates, so everything has a date of the day it was uploaded. It will be a while before searching by "most recent" works properly.
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Pricing Details

Avid Interplay (discontinued)

Starting Price

Editions & Modules

Avid Interplay (discontinued) editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Image Relay

    Starting Price

    Editions & Modules

    Image Relay editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      Avid Technology

      No answers on this topic

      Image Relay

      I believe once all of our staff see how efficient Image Relay is in managing our digital assets, there will be no question that the cost vs. value will mandate continued use moving forward. It literally will pay for itself in saved staff time, I believe.
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      Usability

      Avid Technology

      No answers on this topic

      Image Relay

      Image Relay is very straightforward. The experience and interface mimic things were all used to using so it makes it very easy to learn and use. They didn't try to reinvent the wheel by making a fancy tool, they just made something that works and does exactly what you need it to do. They also have an awesome team that is quick to help and answer any questions along the way.
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      Support Rating

      Avid Technology

      No answers on this topic

      Image Relay

      Amazing. We are having a quick call once a week to be sure we are right on track. They answer all our questions right away and if they are missing something they will just find the answer and get back to us as fast as possible. There is no need to look elsewhere!
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      Implementation Rating

      Avid Technology

      No answers on this topic

      Image Relay

      The Image Relay team was very helpful in guiding us through the process. Excellent customer service and guidance.
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      Alternatives Considered

      Avid Technology

      Final Cut Server was a mess and wasn't really supported by Apple anymore when we were last using it. Avid has good support and we know they're going to be around and support their products. It's also just a better fit for our workflow in terms of producing content, as well as archival and storage solutions.
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      Image Relay

      We were using our in-house storage NAS system and Backup on DVD and hard drive. The issue is that we lost a lot of data by it either crashing or becoming unreadable. And it's very difficult to organize and share data. To share data we were using WeTransfer, but the issue is that the link expired in 7 days.
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      Return on Investment

      Avid Technology

      • Media can used as it's being ingested for quick turn arounds in live events.
      • Direct posting social media features within the app.
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      Image Relay

      • Image Relay has only offered positive impacts for me. The search function is great when used properly — our photographers can input tons of metadata that is later used to find certain teams or players within the website.
      • I don't mind having duplicates in the system as long as they are in places they need to be, but Image Relay does tell you when you've uploaded something multiple times which could be helpful to others.
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