Axway Managed File Transfer vs. SolarWinds Serv-U

I do not see where you would use this in any other scenarios. It's a purpose built system for sending and receiving data.

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For anyone who needs to receive/send files between themselves and others, in an organized fashion, I would strongly recommend Serv-U as a great tool at a sensible cost. In our line of work, we can get several customers signed in at once, each sending in hundreds of Megabytes of data simultaneously. Serv-U has never struggled with this. We don't use the Quota set up for sending/receiving data but I can see it is useful where an exchange of information is the point.

• If you use Axway SecureTransport with their edge server. The system separates your user accounts from the first point of entry into the system. This is done by creating an edge device in your DMZ that acts only as a proxy to the backend ST server.
• Their support has been really good when you have a questions or issues with the version you are on. They respond pretty quickly to your open cases.
• I also like the fact that their system can be really customizable. This does take a little bit of knowledge of how the system works. I did go to a 4 day class that Axway provided back in version 4.
• They support a wide range of security and automation when it comes to sending/receiving files.
• They have low CVE vulnerabilities and they keep up with the latest security holes that may arise.
• SecureTransport is a pretty solid platform and it's pretty hands off once it's up and running. We did have to tweak a few things regarding the memory allocated to the running services and there are a still few open bugs that are supposed to be released in the next SecureTransport. Those are not causing any issue on our side.
• You can create different templates for your HTTPS sites. This is useful if you have different needs for your customers.

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• The Wizard allows us to create new user accounts very easily and quickly. We do not have a formal IT department so those of us "mere mortals" can use this easily.
• Using the Web Client has made it very simple to set up and instruct our customers on getting to the server from any device with a minimum of fuss. We have many customers with ESL, and school students including middle and high school. Most of them are not computer experts, just regular users so the simplicity allows to do the whole setup over the phone in minutes.
• The newer version of Serv-U does not appear to be very resource-hungry so our computer runs nice and fast, without having to be a top of the range powerbox. We concentrated on large storage to cope with the file sizes we receive daily.

• I have come a cross several bugs that came up in their new releases, but this is kind of expected given they support a wide range of technologies in terms of B2B transfers or ad-hoc transfers.
• Support is sometimes difficult to communicate with just because of them being out of India. They are responsive and know their stuff when it comes to SecureTransport.

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• The user interface on large screens becomes tiny and nearly unreadable without the aid of Windows Magnifier.
• Active Directory integration is either absent or not straightforward.
• Settings and configuration aren't always intuitive.

Support was the biggest hurdle for us. It definitely needs improvement, but not to the point of being a deal breaker.

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I have not used another product other than SecureTransport. I have only researched to see if there are any alternatives better. Frankly we just don't have the time to invest in switching either. SecureTransport does what it needs to do in our environment.

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Previously we have used FileZilla and Microsoft FTP services, but neither out-performed Serv-U. although it was easy to use, FileZilla required constant attention from IT staff and did not live up to security protocol in place. The Windows Server FTP was difficult to configure for clients due to the tight integration with Active Directory. This also limited who could help administer the server.

• Once the system is set up and operational, the only internal support would be to configure new accounts or research failed transmissions. It's really hands off once you have it up and running. It doesn't require a bunch of support or baby sitting.
• We are able to offer new services to our business customers which benefits both sides.

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• I have been using it for over 10 years so the ROI was there for sure.
• It is not a constant attention needing program.
• Set up and it does its job.