19 Ratings
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Score 7.6 out of 100
23 Ratings
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Score 8.9 out of 100

Likelihood to Recommend

Azure Bot Service (Microsoft Bot Framework)

Any application where real-time communication is required.Not suited for secure communications.If storage and network overhead are a concern, Microsoft Bot Framework is lightweight and no additional storage capacity or network interfaces are needed.If 100% availability is required, this is not a good choice, stability was an area of concern.
Maurice Samuels | TrustRadius Reviewer

SnapEngage

SnapEnage is a great tool for providing quick feedback to simpler questions about the company or product. For example, password help, getting started instructions, provide the cost options for the service. SnapEngage is not the best for more complicated or detailed correspondences. Typically if chat isn't the best to address a person's needs I initiate a phone conversation.
Melissa McCormack | TrustRadius Reviewer

Pros

Azure Bot Service (Microsoft Bot Framework)

  • Azure Bot Services helps to run frequently asked questions speedily and consistently. Thereby, reducing customer issues/inquiries management.
Francis Banda | TrustRadius Reviewer

SnapEngage

  • SnapEngage provides an easy to use interface for the internal user to respond to chat inquiries.
  • The interface for the customer/prospect is nice as well - they can chat with an agent if there are any live, or they can send in an email if it happens to be outside of supported chat hours. These come in as leads to our SFDC instance.
  • Administration of the tool is very simple and straight forward as well. You add the user's email address, give them a nickname, and you have the option of linking them to an existing SFDC user if you've integrated with SFDC.
Anonymous | TrustRadius Reviewer

Cons

Azure Bot Service (Microsoft Bot Framework)

  • Azure documentation still needs some improvement.
Anonymous | TrustRadius Reviewer

SnapEngage

  • No Bitcoin Payment Option
  • Chat window design is average. Even though you can make your own chat window design in photoshop and send it to them for implementation, which is great, they don't have great customization potential in the back office.
David Websecrets | TrustRadius Reviewer

Likelihood to Renew

Azure Bot Service (Microsoft Bot Framework)

No score
No answers yet
No answers on this topic

SnapEngage

SnapEngage 9.0
Based on 4 answers
I give SnapEngage a 9 due to how successful our company has been while using it. Unless prices were raised by an insane amount, I don't see us using a competing service.
Jessica Goode | TrustRadius Reviewer

Support Rating

Azure Bot Service (Microsoft Bot Framework)

Azure Bot Service (Microsoft Bot Framework) 7.3
Based on 3 answers
Microsoft offers robust support without a high amount of extra cost to add this product on into our existing support contract.No new onsite personnel as required and training sessions and manuals were included.Very fast response and problem resolution were made available.Detailed configuration guidance was provided at no extra cost.Patching was a bit too frequent.
Maurice Samuels | TrustRadius Reviewer

SnapEngage

SnapEngage 5.0
Based on 2 answers
I have never needed to contact them for support.
Melissa McCormack | TrustRadius Reviewer

Alternatives Considered

Azure Bot Service (Microsoft Bot Framework)

Azure Bot Services is part of Azure subscription so it is ideal to have apps working [on] one platform so as to manage resources effectively.
Francis Banda | TrustRadius Reviewer

SnapEngage

We actually demo'ed LiveChat and LivePerson and besides SnapEngage having a better UI and ease of use, the support from their team was worlds and away above the rest. They let us run an extended demo, gave us constant support, and made sure we felt comfortable before we went live with the system.
Jillian Kreider | TrustRadius Reviewer

Return on Investment

Azure Bot Service (Microsoft Bot Framework)

  • High impact on time savings.
  • Database independent support.
Anonymous | TrustRadius Reviewer

SnapEngage

  • It has allowed us to provide more service with a much smaller team than our phone team.
  • It provides us with data helpful to not only ourselves, but our marketing team as well.
  • It's customizable so it allows us to create and update our platforms immediately when needed.
Michael Jacobson | TrustRadius Reviewer

Screenshots

Pricing Details

Azure Bot Service (Microsoft Bot Framework)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Azure Bot Service (Microsoft Bot Framework) Editions & Modules

Additional Pricing Details

SnapEngage

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SnapEngage Editions & Modules

Edition
Business60/month1
Plus140/month2
Premier420/month3
  1. includes 4 agents licenses
  2. includes 8 agent licenses, premium integrations
  3. includes 16 agent licenses, premium integrations, advanced features
Additional Pricing Details
Enterprise plans are also available and are custom tailored to the business' specific needs.

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