What users are saying about
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Top Rated
630 Ratings

BigCommerce

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Top Rated
630 Ratings
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Score 8.2 out of 100
7 Ratings
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Score 9.4 out of 100

Feature Set Ratings

  • Customer Focus ranks higher in 4 feature sets: Online Storefront, Online Shopping Cart, eCommerce Marketing, eCommerce Business Management

Online Storefront

7.7

BigCommerce

77%
9.2

Customer Focus

92%
Customer Focus ranks higher in 9/9 features

Product catalog & listings

8.3
83%
397 Ratings
9.0
90%
1 Rating

Product management

8.3
83%
394 Ratings
9.0
90%
1 Rating

Bulk product upload

7.7
77%
298 Ratings
10.0
100%
1 Rating

Branding

7.8
78%
346 Ratings
9.0
90%
1 Rating

Mobile storefront

7.4
74%
385 Ratings
9.0
90%
1 Rating

Product variations

7.7
77%
372 Ratings
9.0
90%
1 Rating

Website integration

7.5
75%
327 Ratings
10.0
100%
1 Rating

Visual customization

7.5
75%
388 Ratings
9.0
90%
1 Rating

CMS

6.7
67%
284 Ratings
9.0
90%
1 Rating

Online Shopping Cart

7.6

BigCommerce

76%
9.0

Customer Focus

90%
BigCommerce ranks higher in 1/2 features

Abandoned cart recovery

7.7
77%
346 Ratings
N/A
0 Ratings

Checkout user experience

7.5
75%
382 Ratings
9.0
90%
1 Rating

Online Payment System

8.0

BigCommerce

80%

Customer Focus

Feature Set Not Supported
N/A
BigCommerce ranks higher in 1/1 features

eCommerce security

8.0
80%
383 Ratings
N/A
0 Ratings

eCommerce Marketing

7.2

BigCommerce

72%
8.0

Customer Focus

80%
BigCommerce ranks higher in 2/3 features

Promotions & discounts

7.3
73%
365 Ratings
N/A
0 Ratings

Personalized recommendations

6.7
67%
304 Ratings
9.0
90%
1 Rating

SEO

7.5
75%
360 Ratings
7.0
70%
1 Rating

eCommerce Business Management

7.2

BigCommerce

72%
9.0

Customer Focus

90%
BigCommerce ranks higher in 3/5 features

Multi-site management

7.3
73%
173 Ratings
N/A
0 Ratings

Order processing

7.7
77%
373 Ratings
N/A
0 Ratings

Inventory management

7.5
75%
330 Ratings
N/A
0 Ratings

Shipping

6.9
69%
333 Ratings
9.0
90%
1 Rating

Custom functionality

6.8
68%
330 Ratings
9.0
90%
1 Rating

Attribute Ratings

  • Customer Focus is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.1

BigCommerce

81%
420 Ratings
9.0

Customer Focus

90%
1 Rating

Likelihood to Renew

9.9

BigCommerce

99%
50 Ratings

Customer Focus

N/A
0 Ratings

Usability

6.8

BigCommerce

68%
24 Ratings

Customer Focus

N/A
0 Ratings

Availability

9.1

BigCommerce

91%
6 Ratings

Customer Focus

N/A
0 Ratings

Performance

9.1

BigCommerce

91%
6 Ratings

Customer Focus

N/A
0 Ratings

Support Rating

9.0

BigCommerce

90%
47 Ratings

Customer Focus

N/A
0 Ratings

Online Training

9.1

BigCommerce

91%
2 Ratings

Customer Focus

N/A
0 Ratings

Implementation Rating

8.5

BigCommerce

85%
24 Ratings

Customer Focus

N/A
0 Ratings

Product Scalability

6.9

BigCommerce

69%
326 Ratings

Customer Focus

N/A
0 Ratings

Likelihood to Recommend

BigCommerce

BigCommerce is one of the better platforms, in our experience, when working with hemp-derived products like CBD. As a person with ten years in eCommerce, again, I'll say that my previous experience with BigCommerce was neither good nor bad, I'd best describe it as average, and not very memorable. In recent years though, BigCommerce has grown, and become easier to use, and if you're in an industry that a lot of other platforms define as high-risk, BigCommerce is, in my opinion, the best and most robust eCommerce platform you're going to find. Even if we stop talking about hemp-derived products, and go with any other industry like t-shirts or outdoor living products, the improvements on both the front-end and back have made BigCommerce a legit option, comparable to the best eCommerce platforms available.
Paul Francis Jones | TrustRadius Reviewer

Customer Focus

Today, with a globalized competition and without truce, a company must evaluate and take into account its size, and use this to analyze which of the tools available in the market is more suited to their needs. If it is a small company, you can improve your customer service by incorporating a chat. But a company of national level must evaluate other aspects like: marketing, tastes, preferences, tendencies, etc. To achieve the effective management of relationships with our customers, this technology provides us with effective tools and easy access.
Marlon Seijas | TrustRadius Reviewer

Pros

BigCommerce

  • They have a great WYSIWYG interface for creating webpage content.
  • The software allows us to create multiple pack sizes, using different units of measure, for any or all of our products.
  • It is very easy to add product categories, manipulate the top-level menu headings, and swap out graphic elements.
Dave George | TrustRadius Reviewer

Customer Focus

  • Facilitates the interaction between the company and customers, through various communication channels, thanks to the storage of information of interest, such as the needs and preferences for products or services.
  • Access data of interest (about the clients, their histories, products, prices, etc.,) from any place with access to the internet
  • An extensive knowledge about the clients allows the company to present commercial offers adapted to their needs, so the income is also higher, through a lower sales cycle. The CRM allows to enhance sales and marketing functions.
Marlon Seijas | TrustRadius Reviewer

Cons

BigCommerce

  • The backend interface for working with orders could use some more options for dynamically querying and sorting orders. For example, it's very difficult to see all of the orders that are currently unfulfilled for a given customer. It's also impossible to see all of the orders in a given date range that contained a specific SKU.
  • It would be nice to be able to delete SKUs that are no longer in use. Even if the product is removed, the SKU it held is still stored and locked in the system. Sometimes these show up on exports and cause confusion.
  • Some of the options and settings are a little unintuitive on their location, and you need to dig a few options deep to find the ones you're looking for. A more straightforward settings page would be appreciated.
  • More ways to customize check out, such as with separately acceptable Terms and Conditions, and alerts for Delays in Shipping or Fulfillment.
Gary McCarthy | TrustRadius Reviewer

Customer Focus

  • Cost is always an element to consider when purchasing a computer solution, both for the purchase of the software and for its maintenance, many forget about the ongoing support costs that come with software.
  • Many systems are backed up automatically through the cloud or through some other solution, but not all. So there is a good chance that the data will be lost. it is therefore necessary to take the safe backup forecasts in the event of any unforeseen occurrence and cause us an unpleasant surprise.
  • There is a difference between being served by a real person when making a phone call, to an automated attention system. Sometimes it is good to make the tasks more automatic, but it is also good to have a little personalized help to avoid losing the human value of relationships.
Marlon Seijas | TrustRadius Reviewer

Pricing Details

BigCommerce

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

$29.95 per month

BigCommerce Editions & Modules

Edition
Standard29.951
Plus79.952
EnterpriseCustom3
Pro299.954
  1. per month
  2. per month*
  3. per month
  4. per month*
Additional Pricing Details
*if paid annually

Customer Focus

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$249

Starting Price

$50 # of stores and users

Customer Focus Editions & Modules

Edition
Standard$501
Ultimate$991
  1. # of stores and users
Additional Pricing Details

Likelihood to Renew

BigCommerce

BigCommerce 9.9
Based on 50 answers
We are really very likely to renew our use of BigCommerce. The reason I chose 9 instead of 10 is simply because of the hiccups we are running into with our POS. BigCommerce is excellent, but we may even want to take a step further and get into and ERP that can take care of everything. Since we are a brick & mortar store first, and eCommerce second, our POS is very important to our day to day operations
Kari Docekal | TrustRadius Reviewer

Customer Focus

No score
No answers yet
No answers on this topic

Usability

BigCommerce

BigCommerce 6.8
Based on 24 answers
I literally don't use anything else anymore. It's the best option out there. What else can I say? If you have read the rest of my review, and it makes sense to you, there you go. Everything just works. Have had to call support 1 time in 7 years. That says a lot.
JoAnna Cohen | TrustRadius Reviewer

Customer Focus

No score
No answers yet
No answers on this topic

Reliability and Availability

BigCommerce

BigCommerce 9.1
Based on 6 answers
Exceptional up time, free 24/7 customer service - and they are in the USA and actually speak English and can solve any problem! They are great to work with. Always easy to call in and get help.
Darcy Knapp, MBA | TrustRadius Reviewer

Customer Focus

No score
No answers yet
No answers on this topic

Performance

BigCommerce

BigCommerce 9.1
Based on 6 answers
All reporting is online and in real time, you can run comparisons, customer data, tax reports with just a click. No waiting. Export customers or inventory easily and update/re-import with another click
Darcy Knapp, MBA | TrustRadius Reviewer

Customer Focus

No score
No answers yet
No answers on this topic

Support Rating

BigCommerce

BigCommerce 9.0
Based on 47 answers
Because they are always there no matter how simple or complex the question is, if they don't know the answer they don't fake it and just make you go away feeling frustrated.. they get you to someone that does know the answer. I always appreciate their help and their honesty!
Sandi Keller | TrustRadius Reviewer

Customer Focus

No score
No answers yet
No answers on this topic

Online Training

BigCommerce

BigCommerce 9.1
Based on 2 answers
They have a comprehensive online help file system that makes it easy to do almost anything. They cover just about everything you'd want to do with your online store with images, clear descriptions and in some cases video. I will, however, say the videos should be a little more professorially done and not sound like the employees are doing it in their cubical.
Vinny Hebert | TrustRadius Reviewer

Customer Focus

No score
No answers yet
No answers on this topic

Implementation Rating

BigCommerce

BigCommerce 8.5
Based on 24 answers
A certified BigCommerce design and solution partner will usually comprise a team of highly experienced designers, developers and marketers. It is our view that in the vast majority of cases, this will pay dividends in the long-term - especially for those teams that could use the extra support.
Francis Vassallo | TrustRadius Reviewer

Customer Focus

No score
No answers yet
No answers on this topic

Alternatives Considered

BigCommerce

osCommerce was our previous platform. It worked great for what it was but was too difficult to maintain and behind the times. When looking for a replacement, Squarespace and Shopify were both evaluated. Squarespace was not responsive at the time and did not support all of the features we needed (payment integrations, templates, etc). Shopify has great features and great reviews but the cost of the service and overall cost structure was more. BigCommerce provided the best value.
Keith Whitt | TrustRadius Reviewer

Customer Focus

Sales management is based on the management of customer relationships and must be centralized so that its analysis is effective. The data that is collected must be available for the generation of statistics for decision making by the directory. This tool allows us to generate the necessary data to generate results, save time and production cost. The other products did not fit our objectives.
Marlon Seijas | TrustRadius Reviewer

Scalability

BigCommerce

BigCommerce 6.9
Based on 326 answers
Well, honestly I haven't gotten to a point where I really need to scale up my BigCommerce store to a higher level, but I can see that there are some features that I hope to be able to afford to scale up to in the very near future.
Lynn Vining | TrustRadius Reviewer

Customer Focus

No score
No answers yet
No answers on this topic

Return on Investment

BigCommerce

  • ROI improved after migrated ecommerce from Woo commerce to WordPress[.]
  • BigCommerce support provided 24x7 so no downtime on website[.]
  • Easy to use admin for non technical clients[.]
  • Drop shipping needs to improve which help to improve more ROI[.]
  • Abandoned cart saver[.]
Ghanshyam Thumar | TrustRadius Reviewer

Customer Focus

  • With the information available, about the clients, the company can know and segment the markets and develop effective and successful marketing campaigns.
  • With the information the employee can develop more personalized relationships with the client.
  • This customer service tool facilitated the administrative processes of sales to achieve higher performance and better results in the company.
Marlon Seijas | TrustRadius Reviewer

Screenshots

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