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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Billtrust

    Score8.7 out of 10
    N/AThe Billtrust suite of AR solutions helps make sense of customers' ever-expanding invoicing preferences, their growing use of digital payments, and AR teams' valuable time. Accelerating the order-to-cash cycle benefits both sides of the B2B transaction.N/A

    Maxio

    Score8.1 out of 10
    N/AMaxio helps B2B SaaS companies maximize their revenue operations. The financial operations platform is designed to meet the unique financial challenges of B2B SaaS, including billing, subscription management, revenue & expense recognition, and SaaS metrics & analytics.

    $599

    per month

    Pricing
    BilltrustMaxio
    Editions & Modules
    No answers on this topic
    Build
    $0
    30 Day Trial
    Grow
    $599
    per month up to $100k in monthly billings
    Scale
    Custom
    Offerings
    Pricing Offerings
    BilltrustMaxio
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details—Build Plan - Developer-friendly sandbox where you can try out billing for free for 30 days. Grow Plan - Complete B2B subscription management platform with billing, revenue recognition, and reporting. Scale Plan - Tailored solution to support high billing volumes and advanced requirements. Talk with Sales about available volume-based discounts.
    More Pricing Information
    Community Pulse
    BilltrustMaxio
    Considered Both Products
    Billtrust
    No answer on this topic
    Maxio (previously SaaSOptics + Chargify)
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    80%
    Would buy again
    8 Answers
    Delivers good value for the price
    No answers on this topic
    78%
    Delivers good value for the price
    7 Answers
    Happy with the feature set
    No answers on this topic
    80%
    Happy with the feature set
    8 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    83%
    Lived up to sales and marketing promises
    5 Answers
    Implementation went as expected
    No answers on this topic
    86%
    Implementation went as expected
    6 Answers
    Best Alternatives
    BilltrustMaxio
    Small Businesses
    No answers on this topic
    WooCommerce Subscriptions
    Score8.7 out of 10
    Medium-sized Companies
    No answers on this topic
    Chargebee
    Score8.5 out of 10
    Enterprises
    No answers on this topic
    Zuora
    Score8.5 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    BilltrustMaxio
    Likelihood to Recommend
    7.0
    (5 ratings)
    8.0
    (25 ratings)
    Likelihood to Renew
    10.0
    (1 ratings)
    9.1
    (1 ratings)
    Usability
    10.0
    (1 ratings)
    8.0
    (2 ratings)
    Support Rating
    10.0
    (4 ratings)
    8.0
    (2 ratings)
    Implementation Rating
    10.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    BilltrustMaxio
    Likelihood to Recommend
    Billtrust
    For a simple invoice-based organization, especially with multiple stores, Billtrust is an appropriate fit. While lacking in design and intuitive functionality, Billtrust got the job done as far as receiving payments from customers. However, if you are in a subscription-based business or one that invoices on a frequent repetitive manner, Billtrust may not be the best solution.
    Incentivized
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    Maxio (previously SaaSOptics + Chargify)
    In my opinion, Maxio is well suited for a large company with simple products/billing scenarios and 10s of thousands of dollars available to waste on implementation, learning curve, and mistakes. For any other company, I do not advise purchasing Maxio.
    Read full review
    Pros
    Billtrust
    • Billtrust's customer service always replies within 24 hours, leaving the case open until it is verified to be resolved.
    • The customer portal our credit managers access is exceptionally well designed, allowing us to see when an invoice was delivered, and even when the end-user opened it. There are built-in reports to answer almost any question.
    Incentivized
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    Maxio (previously SaaSOptics + Chargify)
    • Managing deferred revenue.
    • Contract management is flexible and allows us to see data that we never had before.
    • Billing is painless and is now done within a couple hours. Previously it would take at least 1-2 days.
    • Business Metrics and Reporting.
    Incentivized
    Read full review
    Cons
    Billtrust
    • Search feature of PO or invoice #, etc. when logged in as the dealer.
    • When logged in to Client Connect, would like to choose page number easily, instead of clicking Next Page as many times as needed.
    • Have to scroll to right to display all columns when it looks like there is plenty of room to display them without a scroll bar.
    Incentivized
    Read full review
    Maxio (previously SaaSOptics + Chargify)
    • Options for Cash-based businesses. While it's not GAAP compliant and most users are accrual, many SaaS start ups are still small and operating on a cash basis.
    • Commissions Module since SO already has all our data intergrations
    • So many different features and data entry points that manual data entry errors are common
    Incentivized
    Read full review
    Likelihood to Renew
    Billtrust
    We have a longstanding good record of invoice delivery and a high number of customers who are accustomed to the look and feel for logging to make payments
    Incentivized
    Read full review
    Maxio (previously SaaSOptics + Chargify)
    They are a crucial piece of what we do. We hope to have them as a vendor for a long time to come.
    Read full review
    Usability
    Billtrust
    Not too busy or elaborate, able to quickly log in & start using right away
    Incentivized
    Read full review
    Maxio (previously SaaSOptics + Chargify)
    There is definitely a learning curve - to me the UI for reporting was not intuitive and often required me to ask our RevOps to pull data for me
    Incentivized
    Read full review
    Support Rating
    Billtrust
    We deal with our customer's AR personnel to help resolve issues with our open invoices. They can help us but seem to be lacking in the overall understanding of the Billtrust software and why things may work the way they do. We have some accounts that are active that we have been unable to add to our corporate account, and as a result, these bills must be paid via check, and we are not currently receiving statements. It would be great if they had more robust customer service or maybe different criteria for creating accounts.
    Incentivized
    Read full review
    Maxio (previously SaaSOptics + Chargify)
    They are willing to help with most challenges and are pretty easy to get ahold of by phone. They are limited in their reach, when it comes to bulk cancellations, along with some other bulk edits. It is no fault to them, Chargify is just a system that hasn’t been upgraded much over the years.
    Incentivized
    Read full review
    Implementation Rating
    Billtrust
    I was not here for the implementation
    Incentivized
    Read full review
    Maxio (previously SaaSOptics + Chargify)
    No answers on this topic
    Alternatives Considered
    Billtrust
    For a less tech-educated workforce, Billtrust did the job and required minimal developer resources on our end. Also, while Billtrust lacked in several arenas relative to Stripe, it was good for us since we were not a subscription-based business. For the price, Billtrust was a good solution for our invoice-to-pay business.
    Incentivized
    Read full review
    Maxio (previously SaaSOptics + Chargify)
    I inherited SaaSOptics from several predecessors that worked on it before me. I believe they used Chargebee or Chargify before SaaSOptics, but I haven't used them. I pray that the market comes up with a better product for subscription revenue management, SaaS metric reporting, and financial projections. Unfortunately, I don't have the time or the team to be able to successfully complete the transition to new software at this time, so I feel like I'm stuck with SaaSOptics at this point
    Read full review
    Return on Investment
    Billtrust
    • 10 day reduction in our DSO resulting in increased cash flow
    • Savings in printing, ink, folding, stuffing, and postage over in-house production, and additional savings with every customer that changes from paper to electronic delivery methods
    • Increased payment application by batching payment types by day into one file
    • Enhanced knowledge base for staff through webinars, Twitterviews, conferences, classes, and contact with customer support allow our staff to utilize our tools fully
    Incentivized
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    Maxio (previously SaaSOptics + Chargify)
    • Limitations in Chargify's invoicing capability has resulted in our finance team having to manually send invoices from our accounting system. This has resulted in 10-15 hours a week of resource wasted on something that Chargify should automatically do. If this isn't addressed, then the wasted time will increase as we scale.
    Incentivized
    Read full review
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