What users are saying about
Top Rated
136 Ratings
66 Ratings
Top Rated
136 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.5 out of 100
66 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8 out of 100

Feature Set Ratings

    Endpoint Security

    8.8

    Bitdefender GravityZone

    88%

    Norton

    Feature Set Not Supported
    N/A
    Bitdefender GravityZone ranks higher in 7/7 features

    Anti-Exploit Technology

    9.1
    91%
    54 Ratings
    N/A
    0 Ratings

    Endpoint Detection and Response (EDR)

    9.1
    91%
    53 Ratings
    N/A
    0 Ratings

    Centralized Management

    9.0
    90%
    58 Ratings
    N/A
    0 Ratings

    Hybrid Deployment Support

    7.8
    78%
    36 Ratings
    N/A
    0 Ratings

    Infection Remediation

    8.7
    87%
    53 Ratings
    N/A
    0 Ratings

    Vulnerability Management

    8.8
    88%
    52 Ratings
    N/A
    0 Ratings

    Malware Detection

    9.4
    94%
    58 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • Norton is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating
    • Bitdefender GravityZone and Norton are tied in 1 area: Likelihood to Renew

    Likelihood to Recommend

    8.4

    Bitdefender GravityZone

    84%
    67 Ratings
    9.0

    Norton

    90%
    15 Ratings

    Likelihood to Renew

    9.0

    Bitdefender GravityZone

    90%
    1 Rating
    9.0

    Norton

    90%
    3 Ratings

    Usability

    7.3

    Bitdefender GravityZone

    73%
    2 Ratings
    9.0

    Norton

    90%
    1 Rating

    Support Rating

    6.3

    Bitdefender GravityZone

    63%
    88 Ratings
    9.0

    Norton

    90%
    3 Ratings

    Implementation Rating

    Bitdefender GravityZone

    N/A
    0 Ratings
    8.5

    Norton

    85%
    4 Ratings

    Likelihood to Recommend

    Bitdefender

    It just works. I have seen multiple viruses and malware get past other antivirus software like TrendMicro, Webroot, and Kaspersky. Bitdefender GravityZone always catches what others miss. It has a very light footprint when it comes to system resources. The centralized management console is nice, but I prefer the console before they redesigned the UI.
    Read full review

    NortonLifeLock (formerly Symantec)

    For a stand-alone business this should do the trick, but if using across multiple clients (multi-tenancy not an option). Default settings within the program will cause performance issues if not tweaked, meaning someone with networking experience may be necessary. Not ideal for MSP's unless they only have a few clients, as the manageability must be done within "the walls" of each company.
    Read full review

    Pros

    Bitdefender

    • Once installed, Bitdefender [GravityZone] runs silently in the background with little to no need for user interaction.
    • The cloud-based console provides for easy computer management and deployment.
    • Bitdefender [GravityZone] is extremely flexible, with a policy-based system wherein different profiles can be created (i.e. a policy to deactivate the firewall, a policy to allow for admin control on a machine, etc.) and pushed out to individual computers.
    • Computers can be grouped into different categories, with different policies automatically deployed to each category.
    • Bitdefender [GravityZone] is relatively resource-light and runs well even on lower-end computers.
    Read full review

    NortonLifeLock (formerly Symantec)

    • Norton works quite quickly and is efficient enough to detect threats
    • It is very easy and simple to install and is without any complications and irrelevant inquiries.
    • Norton is available at a very reasonable price in the market and is not heavy on pocket.
    Read full review

    Cons

    Bitdefender

    • Who do I ask? This is my chief complaint is once the initial licenses were purchased through Bit Defender, there was no one to contact that could help navigate some of the initial questions I had with regard to specific policies to implement for our file server. The parent web site is, well, hard to navigate when one is trying to "learn" the system.
    • The second issue is in increasing the licenses. It took several days for the parent company (by contact and phone) to inform me that they could not increase the licenses and I would have to go through a private vendor. There was no intent to connect me to a vendor or provide a vendor list until I asked specifically. YET I continue to get email from the parent company reminding me to pay an annual fee for the licenses purchase through the private vendor. The parent company can see the number of licenses yet did not sell them to me.
    • Gravity Zone Dashboard, while excellent for those who have experience, is not particularly intuitive for those who have never used it. There does not seem to be a lot of documentation for those responsible for implementation.
    Read full review

    NortonLifeLock (formerly Symantec)

    • Poor performance against Spyware and other threats despite claiming to act against them (recognizes very few and eliminates less) It is limited to viruses.
    • Regular blocking of incoming scripts (in front of other antivirus)
    • Little or almost no compatibility with the Windows XP Firewall, but they are involved.
    Read full review

    Pricing Details

    Bitdefender GravityZone

    Starting Price

    Editions & Modules

    Bitdefender GravityZone editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Norton

      Starting Price

      Editions & Modules

      Norton editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        Likelihood to Renew

        Bitdefender

        It works. I rely heavily on my vendors to provide a product that works, is easy to implement, and that they support. As well as be a decent value for the money
        Read full review

        NortonLifeLock (formerly Symantec)

        Depends on pricing and company size. In case of growing will probably switch to Symantec Endpoint Protection Cloud or Symantec Endpoint Protection.
        Read full review

        Usability

        Bitdefender

        The console is easy to use, but has grown to have a lot of functionality. The only challenge is that all functions (even disabled and not installed ones) are shown. It would be great if only the functions that are active would be visible.
        Read full review

        NortonLifeLock (formerly Symantec)

        Well organised interface.
        Read full review

        Support Rating

        Bitdefender

        Support is an area Bitdefender has always struggled with. While their products work great, the GravityZone dashboard is very technical in nature. If you aren't IT inclined, it could be difficult to setup. While most times support is helpful, we tend to work with them over email because of their very thick accent, they are hard to understand over the phone.
        Read full review

        NortonLifeLock (formerly Symantec)

        Security software with very good features that works in the background.
        Price suitable for companies of any size and easy to install and use.
        Read full review

        Implementation Rating

        Bitdefender

        No answers on this topic

        NortonLifeLock (formerly Symantec)

        Would like a manual or online version that is simple to understand and explains in detail what choices we have and why to make these choices.
        Read full review

        Alternatives Considered

        Bitdefender

        We were a Kaspersky shop for years. Kaspersky was a resource hog and it didn't even block half of what was thrown at it. We had more outbreaks and more end-user complaints in a year of Kaspersky then we have had in almost three years of Bitdefender.
        Read full review

        NortonLifeLock (formerly Symantec)

        Using a hosted model, we know we are always getting the best core cybersecurity, but for the endpoints, we don't need something as complex as FireEye, and we wanted more than Lookout was able to provide. Lookout was terrific, and it came already installed with many of our phones. But we chose to proactively seek out a cyber solution that mapped to our policies.
        Read full review

        Return on Investment

        Bitdefender

        • The ROI for Bitdefender is hard to quantify except that it requires very little maintenance time from our staff.
        • We've spent no time troubleshooting user complaints or issues from users, so it has been a big time-saver over our previously used anti-malware software.
        • Bitdefender's customer service is usually pretty good and also very responsive, so I don't have to wait by the phone or to keep checking email to resolve a problem--although our issues have been mostly informational and not a problem with functionality.
        Read full review

        NortonLifeLock (formerly Symantec)

        • It allows our tech staff to manage all our devices from one online account.
        • It has allowed us to get rid of issues with malware in both detection and removal with minimal lag.
        • It protects our customers while making their online purchases and helps them to know that we are a safe company to do business with.
        Read full review

        Add comparison