BizTalk360 vs. ignio AIOps

Rather than having just one aspect that I appreciate the most, I've found that there are several that I enjoy the most. Customized overviews of your environment and precise breakdowns of key regions have proven highly useful. That way, I can free up some of my time to work on other things that benefit the company by handing off monitoring responsibilities to the business or other teams having a stake in these areas.

Incentivized

It's good for issue resolution, user access request automation, standard report generation, health checks, executing self-healing as configured in the attributes. Currently not good at real-time monitoring to trigger an action. Health checks have to be on a scheduled basis.

• Information flows.
• Mapping inputs and outputs.
• Connecting various subsystems.

Incentivized

• ignio handles 100+ use cases covering the entire organization including applications and infrastructure.
• Centralize the dashboard to view and executed the health of systems in our environment.
• It handles CA services desk Incidents and requests. Using automated tools with power shell scripts.
• ignio event management helps the organization to manage the alerts well and make an informed decision.

• It can take some time to figure out the best way to set up notifications.
• At times, it may seem like the dashboard is running slowly, however, this is largely down to the browser being used.
• Because the BizTalk360 interface doesn't appear to be responsive to mobile devices, viewing it has been difficult.

Incentivized

• There is a lot more the desktop tool can do. For example, we need to apply an upgrade to get the tool to talk to our infrastructure while employees are working from home. The tool was initially installed with the assumption that the desktops would be in UserLand. Instead after COVID-19 the desktop/laptops have been used for over a year on people's home networks. As of right now, we have to sync when the devices are connected to VPN. Moving forward with the upgrade, we will be getting this data over TLS when they are connected to the untrusted networks.
• The concept of ignio AlOps requires OCM efforts within most operational teams. This isn't necessarily the fault of the tool itself, but when implementing ignio, or any AIOps tool, the team will get a lot of pushback as an outside team is centralizing the operational improvements. The tool should have a centralized intake process that will allow the collection, ranking, and management of automation opportunities. ignio AlOps should then simulate the proposed efficiencies from implementing something within the backlog. Right now a lot of local teams are having a hard time getting on the same page as the enterprise teams, and a common methodology for prioritizing (even if overly simplistic) would go a long way to enterprise planning.
• These tools are very new and things get added to them all the time. There should be a way for the product's stakeholders and process owners to understand the additional value ignio AlOps is gaining over time.

It is a very good product and it helps our organization.

ignio AIOps version upgrades were a heavy lift. Having to learn a new language versus an industry standard language took time. More consideration on overall internal long-term support needs to be determined.

Incentivized

It was up than Dynatrace

Incentivized

We had performance issues in older version butterfly. But the new version cheetah is simply amazing

We have built a healthy relationship with the vendor support team throughout the implementation phase, all incidents raised were resolved within the SLA without a fail

Implementation team has provided necessary training & enablement.

Online training materials are shared by the implementation team and it was good.

I am happy with the way team has implemented and shared the product for our organization. However, would like to see it get extended to the other line of business too.

JBoss is well suited and supports for Open Source Applications where I used to work with BizTalk360 mainly with Windows Servers. BizTalk360 performs pretty much well with Windows. BizTalk360 really performs well with middleware.

Incentivized

Self HEAL OOB Capabilites

Quite Scalable!

• It is possible to automate most of the data monitoring process.
• As a general diagnostic tool, BizTalk360 will tell you what's wrong with your system.
• To detect and correct problems, you don't even have to get inside the system.

Incentivized

• ignio has had a positive impact on our organization by saving 7,000+ hours within Operations and automatically resolving 84% of our service requests.
• ignio has increased our alert coverage by over 60%.