Likelihood to Recommend Specific scenarios where Blackbaud DonorCentral is well suited are definitely in regards to our Development team. They can quickly update our constituent's memberships and keep our communications team in the loop on current member emails and those who are in need or renewals. It also helps with their development and fundraising events. They are keeping track of the highest donors and those big prospective donors for future events. Scenarios, where it is less appropriate, are definitely in my meetings department. It does not sync with our registration database for conferences, so we have to do double work verifying if they are members or not.
Read full review I have used the Bonterra Development + Digital tool at 4 different organizations since 2016. I think Bonterra Development + Digital is an excellent tool for smaller non-profit organizations as well as those organizations that have not used a CRM in the past. Its functionality, ease of use, and excellent customer support make it an excellent tool for small non-profit organizations. Once an organization has more than 5,000 donors/prospects the tool becomes less effective primarily because of the inability to track contacts, integrate with desktop email systems such as Outlook.
Read full review Pros Has great security and privacy settings. Keeps your donor information safe. Has a direct link with donors to our information. Eliminates a lot of double work and or hitting the same donor with multiple emails. Read full review Some people find the Create A List tool more intuitive than other record-querying equivalents, which can make it easier for digital organizers to target and segment bulk emails, broadcast texts, door-knocking sheets, etc. The ability to add custom fields on both Contact and Contribution records allows for some flexibility in making the system adapt to your organizing model There aren't a lot of other tools out there that make phone banking quite as accessible EveryAction's Email Series/Automations allow for some pretty sophisticated things to run mostly on their own, from welcome and reactivation series, to drip campaigns For the most technical EveryAction users, the ability to customize online form appearance and functionality using callback functions allows for pretty intricate customization of submitter experiences (e.g. redirecting form submitters to different destinations based on how they filled out the form) Read full review Cons Doesn't interface with our Aventri Registration system. Has quite a few advertised features like SKY and DAF that don't get used that much and aren't as impressive as they say that are. Read full review Event Summaries & Contributions - I wish we could add more than one contribution to an event at a time; this ends up taking hours to apply for donations. Volunteer Activity and Scheduling - there is currently not a robust Volunteer section to schedule and track. Faith Tracking - a space for churches, pastors, etc. would be great so we don't have to use Custom Contact Fields. Planned Giving - needs a tab in the 'View All Details" view, currently only in 'View Contact Record" mode. Primary Contact - needs multiple options with labels. We have many contacts at the same place and Relationships don't always have the right option. Read full review Likelihood to Renew We will never us EA, nor recommend them to another org, simply based on their failed promises to deliver training, on-boarding and then charging our account during our free 3 month period, then after cancelling the contract their legal department tried to force us to sign a cancellation agreement that barred us from writing reviews, making comments, etc!
Read full review Usability It's just so easy--there isn't a lot of techy lingo or graphics, so a regular person can log in and have a sense of what does what. There might be a few terms you need to learn, but everything is in common English so you can almost always find what you're looking for.
Read full review Reliability and Availability On the whole, EveryAction has been very responsive. When we have had errors, they usually respond within a few days, and there have not been outages that I can recall. When they need to take the system down for maintenance, they always give plenty of notice
Read full review Performance Will not go higher than 8 because of how often I end up locked out
Read full review Support Rating I gave it a low rating because response times are slow. It does have multiple ways to reach support, but it usually takes a while before you "get in front" of the person you need to fix your issue. Also, problems seem to happen a lot, so it makes the process more frustrating.
Read full review I feel like product support and training should go hand in hand. Having to pay $5k to learn how to use a database is absolutely ridiculous and should be offered with the cost of your database, as it is with every other database I've ever used in the last 10 years of my career. With that being said, once I took the training, I found that the support was much more available. Having training and support behind a paywall is bad business in my opinion
Read full review Online Training They went through all the features and explained in easy-to-digest details what features the system had. They were also responsive to questions we had. We were able to check in with the support team after training and received prompt followups that helped supplement the training after we had real-world experience using the system.
Read full review Implementation Rating I expected more. We made the decision not to transfer data from my old system into EveryAction, starting fresh and new. But when we have sought assistance, it is rarely given. We are most often directed to the training videos. That component I will add, is very frustrating and upsetting.
Read full review Alternatives Considered I do not know of any other alternatives, as I do not work in the development department. Our Development team would have sourced alternatives to settle on this one.
Read full review EveryAction is just more accessible and intuitive to navigate. It is straightforward, easily embedded on our site, and easy for our new team members to familiarize themselves with the platform. Especially for the advocacy and form-building features, EveryAction has been the best tool our team has used thus far. We enjoy using EveryAction and will likely continue to do so.
Read full review Scalability It just works whenever we need it. We'd grown our list and scaled up substantially since buying the product and have had no issues.
Read full review Return on Investment Helps development team keep a clear and concise donor relationship. Accounting can forecast money coming in more accurately. Read full review It has saved me time because I can create events and connect Zoom directly and immediately save new contacts to my database from the registration. In targeted emails, we have been able to collect small dollars through low effort fundraising asks. Negative impact is many of our staff is not able to use it yet due to difficulty of navigation so they are going through user guides and tutorials and training to figure it out. Read full review ScreenShots Bonterra Development + Digital Screenshots