BlackBerry UEM vs. Remote Desktop Services

If you want to connect securely, connect the mobile android or iOS devices to your network for communication purposes, where you have control over all the devices, who can access the network and remove the corporate data from those same devices if the need arises.

Incentivized

Remote Desktop Services provides access to work environments from any device. This allows us to ensure business continuity in case of disaster. It provides admins more control over access and security. Remote Desktop Services simplifies software updates and compliance management by reducing the need to act on end users devices.

• Security and Web Filtering are easy to set up and maintain
• Initial set up and install of company profile onto Android/iOS devices

Incentivized

• When you connect with RDS, everything looks and feels (and is) exactly like you're sitting at that desktop. This is great for us and for users.
• You can sign in with RDS and the desktop will be the same as when you left it (if you choose to set it up that way).
• Although they take some setup, RemoteApps are a very handy way to let users access a program without requiring them to actually connect to a remote desktop on the server.

Incentivized

• One thing which is annoying to me is that after every 5-10 minutes, I need to log in again with my credentials to access emails. It could be from a security perspective but in that case the auto log out time should be user configurable.
• It's not possible to save or forward attachments from my inbox on my device
• Good does allow for synchronizing of contacts in your personal corporate email address book to your personal device address book.

• Remote Desktop Services currently does not support multiple monitors on the terminal server. Unlike other applications such as Teamviewer, there's no feature to toggle between multiple screens even if they were connected to the terminal server.
• Remote Desktop Services should provide an option to scale up or down the screen size after a connection is established. Currently you can only adjust the screen size prior to a connection is established. So you'll have to take a best guess at what display screen resolution will fit best on your screen.
• Remote Desktop Services should offer some kind of menu to send special key strokes like Ctrl+Alt+Del to the terminal server. Currently the substitute for that particular combination is Ctrl+Alt+End. But I have yet to discover a replacement for other combination keystrokes such as Alt+PrintScrn.

Incentivized

I will renew use of this product for as long as the company supports its use.

The initial setup for Remote Desktop Services is complex, and licensing is costly. Each user connects to their virtual desktop hosted by a single server or group of servers, so a change or issue with servers quickly impacts every single user at the same time. Aside from that, users appreciate seeing their same personal desktop from any device or geographical location.

Incentivized

There are some third party tools available that allow you to manage multiple connections.

Incentivized

If you have a serious issue with your on-premise installation, access to support can take a bit to get someone on the phone, and it can take some time to rectify, given the complexity of the software. In my experience, the support team does get you back up and running in critical scenarios, but you more than likely will be on some marathon calls, unless it is a very simple and known issue.

Incentivized

As with any Microsoft Server product, support for Remote Desktop Services requires a paid support package. These are license-based and very costly, on top of the already costly product licensing. Microsoft's licensing is complicated to begin with, so setting up licensing alone essentially requires a licensing expert's counsel. There is community documentation and support available on Microsoft websites, as well as community websites.

Incentivized

Well, selecting Good was an organization level decision and not my personal one. I like Good from the security perspective and that it helps our IT department avoid worrying about data theft. Otherwise, from the perspective of user convenience, Outlook scores way over Good with it's real time delivery of email, real time syncing and a host of other features

We selected Remote Desktop Services based upon price alone. Other solutions on the market are significantly more expensive, but if your company can foot the bill you should seriously consider products that have been on the market for longer. The lack of an ability to easily upgrade farm servers has been a challenge for us - although it is still faster than updating an application on 2000+ machines. The lack of a centralized management console in 2008 R2 is also challenging, but you get by with the tools available to you. If you don't have the money to spend on Citrix or VMWare Horizon, Remote Desktop Services is a decent replacement.

Incentivized

• Security profiles have been effective in managing user devices.
• Location tracking has helped locate lost and stolen devices.

Incentivized

• Allowed remote users access from home
• Shared file access for multipolar users from a centralized location
• Cost to add additional users when maxed out
• Purchase multiple licenses for programs to run in virtual machines. Or unable to run on a virtual machine

Incentivized