Boardable vs. Diligent Boards

Boardable is definitely worth the cost. It’s extremely valuable and there are new tools and updates being released all the time. Their staff reaches out for feedback and is easy to reach. It is a great resource for managing our board meetings and being effective, supportive, and interactive for our Trustees. I never want to waste our board members' time and Boardable helps us deliver an outstanding and engaging board experience.

Incentivized

Diligent Boards are great for formal meetings of the Board. It does offer many features, so sometimes it may appear to be convoluted when trying to conduct a simple task. Also, I think it would be more helpful if there was a number to call to troubleshoot instead of a chat (although this may be already offered).

Incentivized

• Organize and execute Board & Committee meetings through the "Meetings" which allows you to build your agenda, attach documents, create minutes, and send out a summary of the meeting once completed.
• Provide a very versatile Document Center where you can archive all types of documents for current and future use.
• Polls, Tasks, & Decision-making features. These tools allow for broadcasting to members at large or to committees important information to be acted upon. It also keeps a record of responses.
• Reports--this is an area we are just beginning to appreciate since it provides overviews of board member engagement and progress made within committees and the board at large.
• People Directory--an invaluable tool for orienting new board members to current members as well as allowing for board members to contact each other.
• Goal Setting: this is a tool we are just starting to use. It allows for the tracking of progress for board projects and/or fundraising.

Incentivized

• Easy end-user interface - for boards with maybe less technological experience, the format was very user friendly.
• Facsimile signature - eliminates trying to coordinate schedules to obtain signatures to written consents.
• Customer Service - Diligent Boards trained employees, not a call center, available 24/7.

Incentivized

• Meeting scheduling can be wonky with polling for a date
• A lot of the most valuable features are at a higher price point beyond the basic package.
• Opportunity to improve the minutes builder

Incentivized

• I am using one click, it would be nice to see what board members see
• I mentioned before I would like to be able to sort documents by various parameters like importance, date, type
• Talking to other assistance i find that everyone knows something different about quicker ways to load, maybe a weekly/monthly tip would be beneficial.

Incentivized

If it was solely up to me it would be a no-brainer, however, it has to be a board decision.

Incentivized

It is a great service.

Boardable is very user-friendly, easy to manage, and building agendas and setting up meetings is functionally easy.

Incentivized

Diligent Boards is easy to access.

Incentivized

Great service!

Quick service, specially on loading.

Very responsive, but only through a ticketing system at this time.

Incentivized

My Customer Success Director, one word. Phenomenal! outstanding efforts and support. 10/ 10 Diligent Support Desk - Lacking. Needs improvement in areas like efficacy, professionalism, and the ability to provide more in depth explanation sooner, rather than having to check with a peer. These representatives answering the support calls are the first point of contact at times and need to remember the titan of an industry trailblazer they work for and the audience they support

Incentivized

The training was executed through a Deligent meber.

Boardable provides ample videos, information, and support to enable new members to learn how to navigate the platform. However, not all members are motivated to learn a new software system. Lessons learned with onboarding new members is to do a Spotlight meeting with them that utilizes as many of the popular features our board uses so that they shorten their learning curve. As with anything new, "practice makes permanent!"

Incentivized

I think our Diligent Boards implementation went well

Incentivized

The main issue is this platform is designed and geared toward nonprofits vs. adapting a for-profit board portal. The second is the price point, while it has gone up significantly, is still in line with nonprofit budgets.

Incentivized

It was the end user interface that ultimately sold me on Diligent Boards. I also appreciated the customer service center being Diligent employees, the high level of security features, and the single username and password for directors with multiple Diligent Boards sites.

Incentivized

It is really worth it.

• Allows for a quicker turnaround in getting docs to board members.
• Provides a one-stop location for all board proceedings and documents.
• Pricing plans for getting up and running are easily among the best available with similar tools providers.

Incentivized

• Directors arrive better prepared for sessions.
• This is the only official communication channel; the information is secured, and everybody involved in the decision-making progress has access to exactly the same data. Surprises reduced significantly!
• Our processes feel more professional.

Incentivized