BoardPro vs. Hiver

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
BoardPro
Score 9.3 out of 10
Small Businesses (1-50 employees)
BoardPro offers board management software for small enterprise, small cap and nonprofit organizations. With it, users can create agendas, build board packs, record minutes, send actions and store files.N/A
Hiver
Score 6.7 out of 10
N/A
Hiver helps you manage customer support and sales right from your Gmail. With Hiver, teams can collaborate on Shared email accounts like support@ or sales@ without having to leave their Gmail accounts. Hiver works like a full-fledged help desk, built right into Gmail. It gives you everything you need to do outstanding customer support, without any of the complexities and feature overload that come with other help desk products. Hiver is used by thousands of companies…
$14
/user/month
Pricing
BoardProHiver
Editions & Modules
No answers on this topic
PLUS PLAN
$14.00
/user/month
PREMIUM PLAN
$22.00
/user/month
ENTERPRISE PLAN
$34.00
/user/month
Offerings
Pricing Offerings
BoardProHiver
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details20% discount for Nonprofit organisations.
More Pricing Information
Features
BoardProHiver
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
BoardPro
-
Ratings
Hiver
1.8
3 Ratings
128% below category average
Organize and prioritize service tickets00 Ratings1.13 Ratings
Ticket creation and submission00 Ratings2.13 Ratings
Ticket response00 Ratings2.13 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
BoardPro
-
Ratings
Hiver
3.1
3 Ratings
89% below category average
Email support00 Ratings3.13 Ratings
Best Alternatives
BoardProHiver
Small Businesses
Dropbox DocSend
Dropbox DocSend
Score 8.2 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Medium-sized Companies
Dropbox DocSend
Dropbox DocSend
Score 8.2 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Enterprises

No answers on this topic

SAP Service Cloud
SAP Service Cloud
Score 9.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
BoardProHiver
Likelihood to Recommend
9.3
(6 ratings)
1.1
(3 ratings)
Usability
-
(0 ratings)
3.0
(1 ratings)
Support Rating
-
(0 ratings)
4.0
(1 ratings)
User Testimonials
BoardProHiver
Likelihood to Recommend
BoardPro
The best scenarios for the use of BoardPro are highlighted when there is planning, development, coordination, execution and monitoring of projects and activities, in addition to being an information panel for all the members of the different teams of the organization, it provides the ability to hold meetings, an integrating element that stands out from other software. The management of the boards is exceptionally intuitive and easy to use, in addition to simplifying its content in a way that is easy to understand for all people, granting continuity and consistency to the work or works to be developed. An area of opportunity where it could be developed in a better way is offline work, since it will not be possible for your team members to work in this way.
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Hiver
Any work environment where more than one team member is able to address certain customer requests. We used to use Groups, but then it was confusing as to whether or not someone responded, and we needed more transparency between team members. Another example is a person emailing with a billing question. We used to reply and add the billing department's email address or forward the email to billing, but with Hiver, simply assigning it to the billing HIVER Inbox allows anyone to reply directly to the customer without the issue of either the customer or team member remembering to reply all or accidentally replying only to the team member forwarding the email.
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Pros
BoardPro
  • Agenda-setting and writing minutes is very easy with the built-in structure offered
  • Compiling and distributing Board packs with BoardPro takes a fraction of the time it used to - and updates to papers are so much easier
  • Ability to hold all governance documents in one central repository is useful for external Directors
  • Directors find the Board paper annotation feature very useful. New updates to this have made it an extremely powerful tool.
  • Flying Minutes feature is very useful for obtaining formal decisions between meetings and then automatically adding them to the next set of minutes.
  • The ability for Directors to update their own interests in the Interests Register is efficient and puts the responsibility on them to ensure this is up to date - this is automatically included in each Board pack.
  • The actions feature is fantastic - allocating a person responsible and an action deadline which then is followed up by BoardPro email reminders keeps people on tasks and allows the Chair to stay on top of actions as they are reported in the Board packs each meeting.
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Hiver
  • It's easy to set up, and manage ongoing.
  • The customer service and support is amazing- I get check ins, quick responses to enquiries and extras from time to time.
  • It knows what it's doing- it's here to take the issue of gmail not being the best when it comes to shared inboxes and it has provided the perfect solution!
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Cons
BoardPro
  • development of an Android app (at the moment available only on the Apple store)
  • a section for the Q&A answer for users at the beginning level
  • upload also excel format documents
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Hiver
  • There is currently no way to create a support ticket unless related to an email already received. It would be extremely beneficial to be able to take a call and create a support ticket within HIVER based on the call in the same manner that we can create a ticket from an inbound email.
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Usability
BoardPro
No answers on this topic
Hiver
Easy to use
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Support Rating
BoardPro
No answers on this topic
Hiver
Support is there, can be slow at times.
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Alternatives Considered
BoardPro
BoardPro is on a different playing field than monday.com, in fact, BoardPro is in a league of it's own. I used monday.com at a different organisation board and actually found that I did not use it. I found it easier to download and read the PDF board pack that was provided to me. The user interface of BoardPro is such that the software is easy to navigate and use, it is intuitive and such a delight to use.
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Hiver
Hiver was the only option we looked at. There didn't appear to be many alternatives in the market
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Return on Investment
BoardPro
  • It has made meetings more enjoyable and flow faster
  • We are able to get through the formal agenda quickly and focus on strategy
  • The strategic decisions that have occurred as a direct result of using BoardPro have added real value to Search Republic
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Hiver
  • Hiver has increased the efficiency by which we address emailed questions and concerns.
  • Hiver increases transparency between team members.
  • Information pertinent to one or more team members is searchable by all applicable team members making it easier to research a situation that otherwise could have been stored in details across separate member email histories.
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ScreenShots

BoardPro Screenshots

Screenshot of Meeting Agenda FeatureScreenshot of Voting FeatureScreenshot of My Meetings Feature

Hiver Screenshots

Screenshot of Hiver in GmailScreenshot of Access shared mailboxScreenshot of Collision alerts feature