Brand Embassy (discontinued) vs. Vivantio
Brand Embassy (discontinued) vs. Vivantio
Product | Rating | Most Used By | Product Summary | Starting Price |
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Brand Embassy (discontinued) | N/A | Brand Embassy is now part of NICE inContact CXone (acquired May 2019). Brand Embassy is social customer service software designed to help companies with high volume social customer service prioritize and automate the customer experience. Incoming requests and mentions from social media, blogs and website forms are unified in one dashboard and routed to the most relevant customer service agent. Customers⦠| $39 per month | |
Vivantio | Mid-Size Companies (51-1,000 employees) | Founded in 2003, Vivantio is a provider of customer service optimization software and solutions for B2B service teams. By combining enterprise-level software with the flexibility of a cloud-based solution, Vivantio provides a unified service management platform. The platform scales to meet the complex business needs of large, multi-site organizations, to optimize workflows across several departments including IT, operations and customer service. | $59 per month per seat |
Brand Embassy (discontinued) | Vivantio | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | Required | ||||||||||||||
Additional Details | β | Access to the Vivantio Platform always includes: 1) every available feature, 2) the user's choice of data centers, 3) in-house professional services, 4) a Customer Success Manager, 5) US and UK telephone, email, and self-service support. Pricing varies based on number of licenses: 500 system users - $59 per named license / $89 per concurrent license 200 users - $69 / $104 100 users - $78 / $118 50 users - $83 / $125 25 users - $91 / $137 15 users - $95 / $143 5 users - $99 / $149 Enterprise licensing available for teams >500. Volume discounts start at 15 users and continue to rise to 40%. Educational institutions automatically qualify for a 5% discount; non-profits for 10%. Pricing is per user, per month, paid annually. | ||||||||||||||
More Pricing Information |
Brand Embassy (discontinued) | Vivantio | |
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Top Pros | No answers on this topic | |
Top Cons |
| No answers on this topic |
Brand Embassy (discontinued) | Vivantio | |
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Small Businesses | Simplify360 ScoreΒ 7.8Β outΒ ofΒ 10 | Agiloft Flexible Service Desk Suite ScoreΒ 9.0Β outΒ ofΒ 10 |
Medium-sized Companies | Emplifi Social Marketing Cloud ScoreΒ 8.9Β outΒ ofΒ 10 | Agiloft Flexible Service Desk Suite ScoreΒ 9.0Β outΒ ofΒ 10 |
Enterprises | Emplifi Social Marketing Cloud ScoreΒ 8.9Β outΒ ofΒ 10 | Salesforce Service Cloud ScoreΒ 8.7Β outΒ ofΒ 10 |
All Alternatives | View all alternatives | View all alternatives |
Brand Embassy (discontinued) | Vivantio | |
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Likelihood to Recommend | 2.0 (12 ratings) | - (0 ratings) |
Likelihood to Renew | 7.7 (5 ratings) | - (0 ratings) |
Usability | 1.0 (1 ratings) | - (0 ratings) |
Availability | 8.2 (1 ratings) | - (0 ratings) |
Support Rating | 3.0 (4 ratings) | - (0 ratings) |
Brand Embassy (discontinued) | Vivantio | |
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Likelihood to Recommend | Discontinued Products | Vivantio No answers on this topic |
Pros | Discontinued Products | Vivantio No answers on this topic |
Cons | Discontinued Products | Vivantio No answers on this topic |
Likelihood to Renew | Discontinued Products | Vivantio No answers on this topic |
Usability | Discontinued Products | Vivantio No answers on this topic |
Support Rating | Discontinued Products | Vivantio No answers on this topic |
Alternatives Considered | Discontinued Products | Vivantio No answers on this topic |
Return on Investment | Discontinued Products | Vivantio No answers on this topic |
ScreenShots | Brand Embassy (discontinued) Screenshots | Vivantio Screenshots |