BrightGauge vs. Intellicus BI

I think this tool is an absolute have to have for MSPs, especially those using ConnectWise PSA for a ticketing system. From internal KPIs to showing customer's the value of your Managed Service, you will need this tool. 9/10 because the need for longer data sets is growing for my team. Trend lines over time are a big push industry wide to show improvements in our customers over the time as our MSP customer. Presently my team has to use CW PSA's Report Writer and that tool is the least user friendly we've encountered. Looking forward to the evolution of BrightGauge for our business

Incentivized

Intellicus makes complex data analysis easy through the use
of Powerful Business Intelligence tools.
Their dashboard capabilities provide a flexible and efficient way to
deliver information and analytic tools to users without the need for highly
technical skills.



Non-technical users are not exposed to simplified ways to
build data query logic. This is a tricky
requirement to satisfy though, because of the level of complexity that is
inherent within data mining and analysis.

• Robust and flexible kinds of dashboards and gauges
• Great customer support that often leaves custom video recordings answering your question, showing you how to do what you're asking
• Good ability to tie into critical data sources for our company's operations

Incentivized

• Dashboards are flexible and comprehensive
• Visualization tools are easy-to-understand and contain powerful analysis capabilities.
• System administration including multiple data source configuration, application deployment and upgrading, and integration scheduling is straightforward and efficient.
• The Intellicus team is extremely knowledgeable, responsive, and a pleasure to work with!

• Modifying data sets to bring in custom fields requires an experienced SQL engineer
• Cost when bringing in lots of data sources can be prohibitive
• Limited ability to format gauges and reports
• Make MFA a requirement - this data is sensitive and giving the admin the ability to force MFA is a MUST!

Incentivized

• Building complex query objects and cubes could be more user-friendly.
• User interface loads of complex OLAP of large data cubes could always use improved performance :)

Usability is BrightGauge's strength. Granting the ability of virtually any user to be able to create a dashboard is incredibly valuable. If an organization very simple and straight forward reporting needs then BrightGauge is a perfect fit for them. Connecting to the dataset we used was very quick and easy and I imagine it would be the same for any major data source you would like to pull from.

Incentivized

We did not need to use BrightGauge's support for the entire time that we used it. Best support is always the one that isn't needed because nothing breaks.

Incentivized

We looked very briefly at Solar Winds, but due to Connectwise the reporting was not very accurate and was conflicted.

Incentivized

• Faster compilation of Business Review material
• For larger customers, the dashboarding has helped our customers to remain sticky and add services/revenue to our MSP. They want to add more fragments of their IT for the 1 pane rollup.
• From a leadership perspective, BG has allowed me to make difficult staffing decisions with confidence. Detailed metric driven decisions on who is hitting KPIs/who isn't - as well as when data proved we were overstaffed and understaffed.

Incentivized

• Intellicus provides the necessary Business Intelligence capability that is required by our customers.
• The business value is almost impossible to quantify because it is a critical part of nearly every customer account we have!