BrightGauge vs. Redash

I think this tool is an absolute have to have for MSPs, especially those using ConnectWise PSA for a ticketing system. From internal KPIs to showing customer's the value of your Managed Service, you will need this tool. 9/10 because the need for longer data sets is growing for my team. Trend lines over time are a big push industry wide to show improvements in our customers over the time as our MSP customer. Presently my team has to use CW PSA's Report Writer and that tool is the least user friendly we've encountered. Looking forward to the evolution of BrightGauge for our business

Incentivized

Redash is well suited to situations where metrics are tracked on daily, weekly and monthly basis. Alerts can be set to emails which helps stakeholders to monitor performance on a frequent basis. It is less appropriate for cases where only dashboards are needed. Redash comes into picture where individuals can query and check data at the same time.

• Robust and flexible kinds of dashboards and gauges
• Great customer support that often leaves custom video recordings answering your question, showing you how to do what you're asking
• Good ability to tie into critical data sources for our company's operations

Incentivized

• Great Query Editor with Autocomplete feature
• Very easy to setup and quickly connect to variety of data sources
• Quick Dashboards with Simple UI which can be easily shareable

Incentivized

• Modifying data sets to bring in custom fields requires an experienced SQL engineer
• Cost when bringing in lots of data sources can be prohibitive
• Limited ability to format gauges and reports
• Make MFA a requirement - this data is sensitive and giving the admin the ability to force MFA is a MUST!

Incentivized

• You need to have a good command over SQL to use Redash but if there could be some way where people can just pull data and do slice dice.
• It would be nice to have an excel kind of filters when all data is fetched.
• Some things like easy to customise the column names.

Incentivized

Usability is BrightGauge's strength. Granting the ability of virtually any user to be able to create a dashboard is incredibly valuable. If an organization very simple and straight forward reporting needs then BrightGauge is a perfect fit for them. Connecting to the dataset we used was very quick and easy and I imagine it would be the same for any major data source you would like to pull from.

Incentivized

We did not need to use BrightGauge's support for the entire time that we used it. Best support is always the one that isn't needed because nothing breaks.

Incentivized

We looked very briefly at Solar Winds, but due to Connectwise the reporting was not very accurate and was conflicted.

Incentivized

I was not a part of the decision-making team who decided to go with Redash.

Incentivized

• Faster compilation of Business Review material
• For larger customers, the dashboarding has helped our customers to remain sticky and add services/revenue to our MSP. They want to add more fragments of their IT for the 1 pane rollup.
• From a leadership perspective, BG has allowed me to make difficult staffing decisions with confidence. Detailed metric driven decisions on who is hitting KPIs/who isn't - as well as when data proved we were overstaffed and understaffed.

Incentivized

• Cost effective
• One tool for multiple purpose
• Easy access provision