Bright Pattern Contact Center vs. DeskTime
Bright Pattern Contact Center vs. DeskTime
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
Bright Pattern Contact Center | Enterprise companies (1,001+ employees) | Bright Pattern provides an AI-powered omnichannel contact center software. With the purpose of making customer service, sales, and marketing brighter and faster, Bright Pattern offers an advanced omnichannel cloud platform with embedded AI. Bright Pattern’s platform can be… | N/A | |
DeskTime | N/A | DeskTime is an automatic time tracking software that tracks and analyzes employee productivity, and is a project from DeskTime.com of the Draugiem Group of companies and tech startups in Latvia. | $7 per month per user |
Bright Pattern Contact Center | DeskTime | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules |
|
| ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | One-time set-up fee includes 45 hours of services for workflow implementation and training: Discovery and Design Workshop; Configuration and Customization to customer requirements; Testing and Evaluation; Agent and Supervisor Training; Administration Mentoring & Knowledge Transfer | 1 month free for annual pricing. | ||||||||||||||
More Pricing Information |
Bright Pattern Contact Center | DeskTime | |
---|---|---|
Top Pros | ||
Top Cons |
|
|
Bright Pattern Contact Center | DeskTime | ||||||||||||||||||||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Contact Center Software |
| ||||||||||||||||||||||||||||||||||||||||||
Workforce Optimization (WFO) |
|
Bright Pattern Contact Center | DeskTime | |
---|---|---|
Small Businesses | CloudTalk Score 9.5 out of 10 | Traqq Score 9.3 out of 10 |
Medium-sized Companies | CloudTalk Score 9.5 out of 10 | Paypro Workforce Management Score 9.5 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | TimeCamp Score 8.6 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Bright Pattern Contact Center | DeskTime | |
---|---|---|
Likelihood to Recommend | 10.0 (27 ratings) | 9.5 (3 ratings) |
Likelihood to Renew | 10.0 (1 ratings) | - (0 ratings) |
Usability | 10.0 (27 ratings) | - (0 ratings) |
Availability | 10.0 (1 ratings) | - (0 ratings) |
Performance | 9.0 (1 ratings) | - (0 ratings) |
Support Rating | 10.0 (27 ratings) | - (0 ratings) |
In-Person Training | 8.0 (1 ratings) | - (0 ratings) |
Online Training | 7.0 (1 ratings) | - (0 ratings) |
Implementation Rating | 6.1 (4 ratings) | - (0 ratings) |
Configurability | 8.0 (1 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 9.0 (1 ratings) | - (0 ratings) |
Ease of integration | 9.0 (1 ratings) | - (0 ratings) |
Product Scalability | 9.0 (1 ratings) | - (0 ratings) |
Vendor post-sale | 10.0 (1 ratings) | - (0 ratings) |
Vendor pre-sale | 10.0 (1 ratings) | - (0 ratings) |
Bright Pattern Contact Center | DeskTime | |
---|---|---|
Likelihood to Recommend | Bright Pattern, Inc. | DeskTime |
Pros | Bright Pattern, Inc. | DeskTime |
Cons | Bright Pattern, Inc. | DeskTime |
Usability | Bright Pattern, Inc. | DeskTime No answers on this topic |
Reliability and Availability | Bright Pattern, Inc. | DeskTime No answers on this topic |
Performance | Bright Pattern, Inc. | DeskTime No answers on this topic |
Support Rating | Bright Pattern, Inc. | DeskTime No answers on this topic |
In-Person Training | Bright Pattern, Inc. | DeskTime No answers on this topic |
Online Training | Bright Pattern, Inc. | DeskTime No answers on this topic |
Implementation Rating | Bright Pattern, Inc. | DeskTime No answers on this topic |
Alternatives Considered | Bright Pattern, Inc. | DeskTime |
Scalability | Bright Pattern, Inc. | DeskTime No answers on this topic |
Return on Investment | Bright Pattern, Inc. | DeskTime |
ScreenShots | Bright Pattern Contact Center Screenshots | DeskTime Screenshots |