Likelihood to Recommend
If you're an educational institution (K-12, Higher Ed, etc.), this is an amazing tool, and it will provide you all the functionality to support anything you may want and need it to do. If you are looking at Brightspace as a tool for corporate training, I'm not sure exactly how good or bad it will be for you. My guess would be that it likely depends on your organization's size. Along that line, what I can speak to is how we use it for our customized training and in-house professional development/training, and it works fantastically for that. While we primarily use it for normal higher ed coursework, we regularly do training and professional development for all of our employees and I manage those along with our HR department. Because we use it for many other things as well, all of our employees are familiar with the product, which makes our trainings go that much smoother and makes my job that much easier.
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I am able to track which of my clients have paid their invoices and which have not. The number of days that the EPAY invoice is outstanding is easily accessible. The date the original invoice was sent is displayed. The initial form to complete in order to send the EPAY is so simple a caveman can do it. Just need the client's name, email, and the amount of the invoice. The automated follow-up emails to the clients who have not paid are helpful.
Read full review Pros Allowing users to embed content links from YouTube or Google Drive enables learners to experience a richer lesson. Providing a powerful editor that allows developers to also include content from Adobe Stock as well as textbook publishers and cloud storage companies gives more power and creative ability to instructors. Providing scaling for mobile and traditional computer systems ensures students will not have issues on the go. The customization of home pages and groups enable courses to be used for small training sessions with breakout groups, large courses with separate sections, and even just more engaging courses that present themed icons and logos. Read full review EPAY team is responsive to our needs. Excellent team who understands our challenges and helps us come up with solutions. System functionality is configurable so that we minimize custom programming. Read full review Cons One can feel a bit rushed on the Brightspace platform during the log-out period. Security requirements may require this, but it makes end-users more conscious about getting through content than taking notes. From my experience, there is not a direct connection between the platform and Outlook. Some content on the platform can feel redundant. Read full review All-time punches are rounded to 15-minute intervals which can skew accurate break times. Slow lading or occasional lags due to server overload. Sync errors cause occasional overlapping punches. Read full review Likelihood to Renew
I would never give any system a perfect score. In the technology environment today we need to be constantly looking at ways to improve the user experience and LMS companies like Desire2Learn need to know that we have options today with other systems and they need to stay current with features and listen to their customers.
Read full review Usability
Overall, the learning environment works as expected. However, there are plenty of bugs. For example, for a few versions, trying to print out a PDF from the Content screen in several browsers would produce a blank page. We inform D2L support about these issues, most of which are known issues. However, they are very slow to respond. D2L seems to spend more time selling than actually coding and testing their product. Most of the issues are not major -- however, there have been a few that are unbelievable. In fact, this past week we had a sudden issue where the "Submit" button in quizzes would not appear if users had a certain browser/operating system combination. This is a major problem, if students cannot submit their exams! D2L is slow to respond to these kinds of situations, which do occur more often than I would like.
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Because I can't give it a Zero, I believe EPAY Systems is the most senseless system I have ever used. I worked on systems over 25 years ago that were better. In my opinion, there is no logic to the programming; the system is unbelievably SLOW, and there and hundreds of problems every week. And major ones that they will not or can not correct. For example, we can not file or access employee records in the system as it can take longer than 10 minutes to view or load one document for one employee - IF the system allows you to get that far, which it usually doesn't.
Read full review Reliability and Availability
Both students and instructor enjoy the 24-hoiur access. After, all isn't that the point of online learning. As an instructor located in an Eastern time zone state it is great to connect with students located in a Pacific time zone state. I have gotten comments about the early hours I am in the course room grading assignments . . . 4:00 a.m. PST; 7:00 a.m. EST So, it's sleep time for my students and "first cup of coffee" time for me.
Read full review Performance
Easy to navigate; little to no delay from one section of the course room to another; actually fun to use after overcoming the learning curve.
Read full review Support Rating
I have had excellent support from Desire2Learn. Any ticket that I submit is acknowledged immediately and the correction is usually almost as quick. We use this for thousands of classes and it is pretty well liked by both faculty and students. We have been using it for almost 4 years now and most of our instructors have become pretty proficient with it.
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I feel the support is terrible. We have an outsourced support purpose who doesn't understand the EPAY Systems or our company, [removed], will only answer the first thing mentioned even if there is an entire list. Then the answer does not solve the 1st problem on the list or any other and has no idea how to help us. We have requested a replacement and were told we would get one, then told later we would not. I believe while the support person is nice, I believe they were not trained or supported on their end, and effectiveness is probably 1% or less, takes forever, and is only on the minor issues.
Read full review In-Person Training
Did not participate in the in-person training due to distance; training was completed online
Read full review Online Training
The training provided online did not, necessarily, fit the version of the system that I was using. Screens were somewhat different and not all options were readily available. This could have been due to customization on the part of my institution however, I rather believe it was due to version changes and training materials not yet being updated.
Read full review Implementation Rating
The D2L implementation team listened to our concerns and built a system based upon our needs. We wanted to keep them after the initial implementation.
Read full review Alternatives Considered
I have used
Learn 8 and 9. I am currently learning about Canvas.
is overall much clunkier and lacks the intuitive feel in some parts of D2L. Its grade book is much harder to control and manipulate than D2L's. Its navigation menu can be more radically modified from the default than D2L's, but this doesn't seem that useful to me. Discussions in
can be more easily reorganized than in D2L, but no grading of discussions is possible.
Assignments is a good innovation which allows markup directly in the students' submissions, but it displays student work in a confusing manner that doesn't allow for any customization, and its markup options need further tweaking. Furthermore, no rubrics can be used in
in any way to grade any kind of work (that I am aware of). Overall, I would choose D2L over
Read full review
Our main reason for switching to Blueforce is
that we found the platform to be pretty promising and interactive than other alternatives. With other alternatives, there was one issue or another which just used to not give us a very smooth and subtle experience. Thankfully, this tool has solved all our problems and has been a godsend gift that does its job quietly and lets the final results make the noise. Read full review Scalability
During my first semester working with Desire2Learn the integrated learning management system was more down than up. This meant reconfiguring assignment due dates, frustration for both the instructor, students, and help desk staff. After an upgrade, Desire2Learn has been reliable.
Read full review Return on Investment I cannot speak to whether this system is less expensive than the more fully featured Blackboard, but employees are far less efficient, frustrated, and require frequent calls to the help center to set up fairly simple course templates. I have been asked to consider teaching courses which will be completely online at my current institution. I have done such online courses several times at other universities, but I have decided Desire2Learn is too frustrating and cumbersome to do so. I am now exploring using Google Drive to teach a course online. Otherwise, I will not teach online until required or I find an alternate system. Read full review Decreased the Risk of lawsuits due to paying incorrectly Allows for accurate Payroll process Employees are paid correctly per the law- Employee Happiness Read full review ScreenShots D2L Brightspace Screenshots