What users are saying about
124 Ratings
6 Ratings
124 Ratings
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Score 7.6 out of 100
6 Ratings
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Score 7.9 out of 100

Likelihood to Recommend

Bronto

If you're a mid-size to larger business and rely on regular email engagement from customers, then Bronto Marketing Platform could be a potentially great partner if not game-changer for how you've been doing email campaign management previously. Their automation tools and development interface is amicable. The amount of data that's collected and available from engagement with subscribers through their tools can be overwhelming. Still, if you enjoy digging into every kernel of possible user activity information, you'll love it.
Jason Bean | TrustRadius Reviewer

MessageGears

MessageGears can be a solid, inexpensive email solution and you can be able to send millions of emails per year. In 2020, we delivered over 235 million emails at a fraction of what that would cost with any other email service provider. We worked with MessageGears on a custom solution with our database.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

Bronto
7.6
MessageGears
6.1
WYSIWYG email editor
Bronto
7.3
MessageGears
5.0
Dynamic content
Bronto
6.7
MessageGears
5.6
Ability to test dynamic content
Bronto
6.7
MessageGears
6.2
Landing pages
Bronto
4.8
MessageGears
A/B testing
Bronto
8.9
MessageGears
6.5
Mobile optimization
Bronto
8.0
MessageGears
8.0
Email deliverability reporting
Bronto
9.4
MessageGears
4.9
List management
Bronto
7.7
MessageGears
7.1
Triggered drip sequences
Bronto
8.4
MessageGears
5.7

Reporting & Analytics

Bronto
7.7
MessageGears
2.3
Dashboards
Bronto
8.1
MessageGears
2.5
Standard reports
Bronto
8.0
MessageGears
2.5
Custom reports
Bronto
7.2
MessageGears
2.0

Pre-Send Testing

Bronto
MessageGears
6.8
Link Tracking
Bronto
MessageGears
8.0
Image Validation
Bronto
MessageGears
7.0
Inbox Display
Bronto
MessageGears
7.0
Spelling and Grammar Check
Bronto
MessageGears
6.0
Spam Testing
Bronto
MessageGears
6.0
Email Previews
Bronto
MessageGears
7.0

Pros

Bronto

  • It's easy to work with – it has seamless integration across all platforms, which helps when you're working with big clientele.
  • It's logically organized, which can't be said of all ESP's.
  • It has the LIVE CHAT support. A lot of email marketing clients simply don't have that. It's the little things!
Anonymous | TrustRadius Reviewer

MessageGears

  • Customer Support
  • Sends Email
  • Maintains deliverability
  • Multiple routes to build and send email
Anonymous | TrustRadius Reviewer

Cons

Bronto

  • Segmenting- although there's a lot that can be done with segmenting audiences, there's a bit of a learning curve when it comes to setting up segments. Wish it was more intuitive.
  • Workflows- setting up automation workflows requires some practice and I've needed to consult a Bronto support person each time I set up a new workflow.
  • Bronto Pop-up manager- we use this feature, not sure how common it is among Bronto clients, but there is overall some improvement needed with this tool. There is limited capability to update the look and feel of the pop-up manager, and we've run into some conflicts with other pop-ups on our website interfering with the Bronto pop-up.
Anonymous | TrustRadius Reviewer

MessageGears

  • Due to our custom connection, we miss out on some features
  • Our organization codes in HTML versus drag and drop editor
  • Education on new enhancements
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Bronto

Bronto 8.0
Based on 5 answers
Never really had any issues that caused out-of-the-ordinary frustration levels. Of course, you'll have days where the learning curve of using a tool gets challenging. Still, I don't remember ever really coming across an obstacle or roadblock while using the tool because of a feature or function it just couldn't do successfully or at all. Customer support was always available as needed, and it was generally easy to find answers to questions when they arose.
Jason Bean | TrustRadius Reviewer

MessageGears

No score
No answers yet
No answers on this topic

Usability

Bronto

Bronto 9.0
Based on 1 answer
Usability is great. Very intuitive drag-and-drip metaphor for building automations. And the UI is very user-centric. It constantly prompts you with suggestions and next steps such that you hardly have to refer to the (excellent) documentation.
Anonymous | TrustRadius Reviewer

MessageGears

MessageGears 6.0
Based on 1 answer
Our situation is unique so I believe we are working on a semi-outdated UI which needs a tune up / version upgrade. Similarly, our custom connection means that we do not have access to the full feature set so I've never experienced MessageGears' best functionality
Anonymous | TrustRadius Reviewer

Reliability and Availability

Bronto

Bronto 10.0
Based on 1 answer
I never experienced any downtime.
Anonymous | TrustRadius Reviewer

MessageGears

No score
No answers yet
No answers on this topic

Performance

Bronto

Bronto 8.0
Based on 1 answer
Anonymous | TrustRadius Reviewer

MessageGears

No score
No answers yet
No answers on this topic

Support Rating

Bronto

Bronto 2.0
Based on 2 answers
They used to be good, but they've evolved into a monolithic bureaucratic nightmare after the Netsuite / Oracle acquisition. Can't talk to anyone that actually knows the system and support tickets seem to go days or weeks without responses and resolution.
McKane Davis | TrustRadius Reviewer

MessageGears

MessageGears 8.0
Based on 1 answer
MessageGears support is always quick to respond when we have an issue, which is rare. Gail has been our main rep and she has been great. We don't have many issues so luckily, we don't need to lean on their customer support team much. That said, it would be beneficial to hear from upper management more.
Anonymous | TrustRadius Reviewer

Online Training

Bronto

Bronto 8.0
Based on 1 answer
They have lots of videos on list importing / segmentation / report customization etc. when you sign on they give a link to online tutorials and documentation which is very helpful. They have very helpful PDFs on how to import / set up platform
Anonymous | TrustRadius Reviewer

MessageGears

No score
No answers yet
No answers on this topic

Implementation Rating

Bronto

Bronto 9.0
Based on 1 answer
Easy to set up.
Anonymous | TrustRadius Reviewer

MessageGears

No score
No answers yet
No answers on this topic

Alternatives Considered

Bronto

Bronto hits the sweet spot for us. It is most similar to the Salesforce family of products. Salesforce however can feel cluttered and configuration and setup can be time consuming and confusing. Bronto is much more streamlined and also has features built in that may require additional purchases in the Salesforce world. Adobe Campaign is a very powerful solution and can do many things hard to achieve in Bronto. However, Campaign is much more of a developer tool where Bronto is easy to learn and use right out of the box.
Anonymous | TrustRadius Reviewer

MessageGears

MessageGears is a completely different approach to email marketing than its competitors, and while it has a learning curve, it is superior after you've figured it out . The ability to find your audience through SQL on top of quick control of your templates allows for lightning fast email turn-around. The customer support is the best there is and bridges a lot of the knowledge gaps that can come up with a new service
Anonymous | TrustRadius Reviewer

Return on Investment

Bronto

  • Offering great reporting for tracking everything. I can see what emails are working (I track on a monthly basis) and what people are clicking.
  • A/B split testing lets us try different things. Try this and that.
  • Creating lists and segments of subscribers lets us look at who is the best performing contacts. Really get 'into the data' and understand what is working and what is not.
Johnathan Karch | TrustRadius Reviewer

MessageGears

  • Sending more email!
  • Onboarding handoff was a little rough
  • Great control on who we are sending to
  • Dynamic content is very easy!
Anonymous | TrustRadius Reviewer

Pricing Details

Bronto

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

MessageGears

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Rating Summary

Likelihood to Recommend

Bronto
8.1
MessageGears
7.0

Likelihood to Renew

Bronto
8.0
MessageGears

Usability

Bronto
9.0
MessageGears
6.0

Reliability and Availability

Bronto
10.0
MessageGears

Performance

Bronto
8.0
MessageGears

Support Rating

Bronto
2.0
MessageGears
8.0

Online Training

Bronto
8.0
MessageGears

Implementation Rating

Bronto
9.0
MessageGears

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