TrustRadius

BT Cloud Work vs. CloudCall

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
BT Cloud Work
Score 7.0 out of 10
N/A
BT Global offers unified communications as a service.N/A
CloudCall
Score 9.4 out of 10
N/A
CloudCall is a telephony and VoIP software solution from the British company of the same name (formerly SYNETY).
$15
per month per user
Pricing
BT Cloud WorkCloudCall
Editions & Modules
No answers on this topic
Pro Edition
$15
per month per user
Advanced Edition
$25
per month per user
Offerings
Pricing Offerings
BT Cloud WorkCloudCall
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeRequired
Additional Details——
More Pricing Information
Features
BT Cloud WorkCloudCall
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
BT Cloud Work
-
Ratings
CloudCall
8.3
3 Ratings
1% above category average
Hosted PBX00 Ratings8.03 Ratings
Multi-level Interactive Voice Response (IVR)00 Ratings8.03 Ratings
User templates00 Ratings9.02 Ratings
Call reports00 Ratings9.03 Ratings
Directory of employee names00 Ratings7.53 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
BT Cloud Work
-
Ratings
CloudCall
8.3
3 Ratings
2% below category average
Answering rules00 Ratings9.03 Ratings
Call recording00 Ratings9.53 Ratings
Call park00 Ratings7.53 Ratings
Call screening00 Ratings7.53 Ratings
Message alerts00 Ratings8.03 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
BT Cloud Work
-
Ratings
CloudCall
7.5
3 Ratings
10% below category average
Video conferencing00 Ratings7.52 Ratings
Audio conferencing00 Ratings8.03 Ratings
Video screen sharing00 Ratings7.01 Ratings
Instant messaging00 Ratings7.53 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
BT Cloud Work
-
Ratings
CloudCall
8.8
3 Ratings
6% above category average
Mobile app for iOS00 Ratings8.53 Ratings
Mobile app for Android00 Ratings9.01 Ratings
Best Alternatives
BT Cloud WorkCloudCall
Small Businesses
Nextiva
Nextiva
Score 9.2 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Medium-sized Companies
Nextiva
Nextiva
Score 9.2 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Enterprises
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 8.6 out of 10
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
BT Cloud WorkCloudCall
Likelihood to Recommend
-
(0 ratings)
8.5
(3 ratings)
Support Rating
-
(0 ratings)
10.0
(1 ratings)
User Testimonials
BT Cloud WorkCloudCall
Likelihood to Recommend
BT Group
No answers on this topic
CloudCall
I think CloudCall is better for enterprises that need to keep the clients and employees in contact but on a professional basis. Talking over the phone makes a person understand better as compared to email conversations and takes less time too, so, CloudCall fits the gap by providing better quality calls and gives analytics as well.
MUKUL SHUKLA | TrustRadius Reviewer
MUKUL SHUKLA
Web Development Intern
Read full review
Pros
BT Group
No answers on this topic
CloudCall
  • Recording
  • Log management
  • IVR
Verified User
Anonymous
Read full review
Cons
BT Group
No answers on this topic
CloudCall
  • The service on their app is not the best
  • The texting platform can always improve
Verified User
Anonymous
Read full review
Support Rating
BT Group
No answers on this topic
CloudCall
Customer support is always responsive and timely.
Verified User
Anonymous
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Alternatives Considered
BT Group
No answers on this topic
CloudCall
CloudCall is much better and easier functionality with more options.
Verified User
Anonymous
Read full review
Return on Investment
BT Group
No answers on this topic
CloudCall
  • Makes project work move fast, making the process productive.
  • Keeping record of the calls made for validation or verifications.
  • The only negative impact I feel is when we need support during server errors, which lags sometimes.
MUKUL SHUKLA | TrustRadius Reviewer
MUKUL SHUKLA
Web Development Intern
Read full review
ScreenShots

CloudCall Screenshots

Screenshot of Keep everything in a CRM and see how teams are doing from anywhere.Screenshot of Work from anywhere, when CloudCall integrates with Bullhorn for Salesforce, Bullhorn Jobscience, FIVECRM, Profile Recruitment, Influence, Chameleon-i, Voyager, or LaborEdgeScreenshot of A phone system that integrated with a CRMScreenshot of Work from anywhere when CloudCall integrates with Salesforce, Bullhorn, Vincere, Microsoft Dynamics 365, Zoho, Tracker, Access, CEIPAL, Mercury or Access Recruitment CRMScreenshot of "CloudCall is more than just a telephony system. It integrated into all the different systems that we use" - Simon Trigg, Director, Quanta RecruitmentScreenshot of "What we had wasn't working. We had to get smarter, more intelligent with the way out telephony system integrated with our CRM" - Leighton Grant, IT Manager, Oakleaf Partnership Ltd