CA Service Management, with CA Service Desk Manager vs. CONTROL powered by OTRS
CA Service Management, with CA Service Desk Manager vs. CONTROL powered by OTRS
Product | Rating | Most Used By | Product Summary | Starting Price |
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CA Service Management | N/A | CA Service Management, including CA Desk Manager, is a fully-featured ITSM platform, now from Broadcom. It competes with BMC Remedy, ServiceNow, FrontRange ITSM, Cherwell Service Management etc. It is based on technology acquired by CA in 2010 with Nimsoft, and is now supported by Broadcom since the 2018 acquisition. | N/A | |
CONTROL powered by OTRS | N/A | CONTROL powered by OTRS offers a tool to fully meet ISO/IEC 27001 requirements. CONTROL relies on the functionalities of OTRS and was specially developed to operate as an ISMS that complies with ISO/IEC 27001 specifications. This product offers a ready-to-use solution to implement an ISMS. | N/A |
CA Service Management, with CA Service Desk Manager | CONTROL powered by OTRS | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
CA Service Management, with CA Service Desk Manager | CONTROL powered by OTRS | |
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Top Pros | No answers on this topic | |
Top Cons |
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CA Service Management, with CA Service Desk Manager | CONTROL powered by OTRS | ||||||||||||||||||||||||
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Incident and problem management |
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ITSM asset management |
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Change management |
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CA Service Management, with CA Service Desk Manager | CONTROL powered by OTRS | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | No answers on this topic |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Freshservice Score 8.7 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.3 out of 10 | Freshservice Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
CA Service Management, with CA Service Desk Manager | CONTROL powered by OTRS | |
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Likelihood to Recommend | 9.0 (12 ratings) | - (0 ratings) |
Likelihood to Renew | 4.1 (6 ratings) | - (0 ratings) |
CA Service Management, with CA Service Desk Manager | CONTROL powered by OTRS | |
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Likelihood to Recommend | Broadcom | OTRS Group No answers on this topic |
Pros | Broadcom | OTRS Group No answers on this topic |
Cons | Broadcom | OTRS Group No answers on this topic |
Likelihood to Renew | Broadcom | OTRS Group No answers on this topic |
Alternatives Considered | Broadcom | OTRS Group No answers on this topic |
Return on Investment | Broadcom | OTRS Group No answers on this topic |
ScreenShots |