Calabrio Teleopti WFM vs. OpenText Qfiniti
Calabrio Teleopti WFM vs. OpenText Qfiniti
Product | Rating | Most Used By | Product Summary | Starting Price |
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Calabrio Teleopti WFM | N/A | Swedish company Teleopti offers their eponymous workforce management system, Teleopti WFM, which may be used for call centers, back offices, branches and stores. It integrates with ZOOM International's ZOOM Quality Management (QM) Suite for a total call center optimization solution. | N/A | |
OpenText Qfiniti | N/A | OpenText Qfiniti is an integrated, modular workforce optimization (WFO) solution designed to improve call and screen recording, workforce management, quality monitoring, process automation, liability recording, coaching and eLearning, and surveying in today’s enterprise customer engagement contact centers. It includes OpenText Explore, which is advanced voice of the customer analytics, as well as Qfiniti managed services. | N/A |
Calabrio Teleopti WFM | OpenText Qfiniti | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Calabrio Teleopti WFM | OpenText Qfiniti | |
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Top Pros | No answers on this topic | |
Top Cons |
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Calabrio Teleopti WFM | OpenText Qfiniti | |
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Small Businesses | 8x8 Contact Center Score 7.5 out of 10 | 8x8 Contact Center Score 7.5 out of 10 |
Medium-sized Companies | Eleveo Score 9.2 out of 10 | Eleveo Score 9.2 out of 10 |
Enterprises | Verint Workforce Management Score 8.6 out of 10 | Calabrio Teleopti WFM Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Calabrio Teleopti WFM | OpenText Qfiniti | |
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Likelihood to Recommend | 9.8 (10 ratings) | - (0 ratings) |
Usability | 9.0 (1 ratings) | - (0 ratings) |
Calabrio Teleopti WFM | OpenText Qfiniti | |
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Likelihood to Recommend | Calabrio | OpenText No answers on this topic |
Pros | Calabrio | OpenText No answers on this topic |
Cons | Calabrio | OpenText No answers on this topic |
Usability | Calabrio | OpenText No answers on this topic |
Alternatives Considered | Calabrio | OpenText No answers on this topic |
Return on Investment | Calabrio | OpenText No answers on this topic |
ScreenShots |