Likelihood to Recommend For people on the road frequently and don't have time to set down at a computer right away this is a good choice, especially on a individual basis. It really isn't ideal if you are trying to capture LARGE amounts of business cards though. If you are in need of something that would allow you to capture more than 5-10 cards at a time, I would look for another product.
Robert Chambers Web Designer/Developer, Conversion Based Marketing Consultant and Owner
Read full review If you are a smaller organization you are probably ok to use [Freshworks CRM (formerly Freshsales)] vs
Salesforce - you will save money and still get some great features. I would not recommend for a very large enterprise. It is also challenging to have the support come from another region although they do try to be very responsive.
Read full review Pros The image capture is great and it captures the back side which some apps do not allow. It allows you to add notes and details and keeps the image of the card so it is easy to connect all the pieces for followup! It offers a nice variety of sort options which is really helpful if you remember the company but not the name of the person! It exports seamlessly into our CRM. Read full review It helps you automate your onboarding process for new leads. It has lots of integrations with other apps, so you can interact with other things like calendars and calls. It's pretty easy to set sequences so the platform automatically follows up with people for you. This is not only helpful for your sales pipeline, but also for client communication when working on a project that requires their input. Read full review Cons Scans are far from reliable. It seems to just make some obvious spelling mistakes that the AI should be able to figure out. Struggles with complex graphics on business cards. Read full review Persistent and pervasive down time Lack of scalable integrations with data source (e.g., their Segment integration is barely functional and they won't improve it) Slow and unhelpful customer service Account management doesn't understand our business or what we're trying to accomplish Email campaign feature is barely functional and only allows you to have 10 campaigns, even with the most expensive plan Lead and contact records have gone missing and FreshSales is unable to recover data Read full review Usability I would give Freshworks CRM's overall usability a 7 out of 10. Although the software has improved since we first obtained it, it still could use improvements to make functionality more intuitive and easier for the average user. It is not that challenging but there is definitely a learning curve
Read full review Support Rating When you initially log in to Freshworks, you get snippets to guide you on how to set up. You have a chat option on every page so you can reach out to the support agent and get your issues resolved in real time. The agents are fast, responsive, and experienced in handling even a person who introduced CRM to the world...
Read full review Alternatives Considered ABBYY business card reader was used one time so I don't have a ton of data. Personally, I felt CamCard was much more user-friendly. I like basic, simple, and easy to use tools. CamCard was it for me!
Read full review Close.io has less features, costs more, and equally has an inside sales team focus, rather than being just as suitable for both inside and outside sales. Having said this,
Close.io has
important features and smart automations, a cleaner interface (easier for non-techs to use), and has very strong integrations using Zapier, plus SMS-based support. Where Freshsales won for us is that it ended up being nearly half the cost of
Close.io , as well as included telephony support for our local country (Australia), whereas
Close.io comes with USA/Canada numbers and requires the top pricing tier to include calls to other countries. We needed a telephony system that worked well for making and receiving from Australia. Freshsales won for us because their pricing is at a good point, had the telephony requirements we needed, and all the features that we required were good enough, or we found a workaround.
Read full review Return on Investment Due to CamCard's low cost, I have found it to provide a positive ROI for me. Looking at the cost of business card scanners like ScanDisk provides the cost can be $150+. CamCard has also allowed me to reduce the time of manually inserting contact information from the contacts that I meet, and since time is money, it has saved my organization labor time. Finally, having the ability to use CamCard on my phone, it prevents me from loosing business cards and contact information that I need. Robert Chambers Web Designer/Developer, Conversion Based Marketing Consultant and Owner
Read full review It is too soon to make a determination on ROI, but I do think it will help me be more efficient. The reporting functions help me stay on track of sales opportunities. The task reminders help me accelerate how quickly deals come together. Read full review ScreenShots