Ceridian Powerpay vs SherpaDesk

Likelihood to Recommend

In all honestly I don’t know a situation where Ceridian Powerpay would not be appropriate to use. I have used it at a company with 12 employees, and at a company with 100 employees. The system works great regardless of company size and the benefits significantly outweigh any (if any) negatives.

I only have experience with the system in the hospitality industry but it covered all our needs and more that I can only imagine that would apply to other industries as well.

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Verified User

Manager in Corporate

Restaurants Company, 11-50 employees

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[It's] well suited for cloud support applications as there's no installation or maintenance required.

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Cengiz Ucar

Freelance ERP Consultant

Cengiz UçarComputer Software, 1-10 employees

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Feature Rating Comparison

Ceridian Powerpay

SherpaDesk

Pay calculation

Off-cycle/On-Demand payment

Benefit plan administration

Direct deposit files

Salary revision and increment management

Reimbursement management

Ceridian Powerpay

SherpaDesk

Organize and prioritize service tickets

Subscription-based notifications

ITSM collaboration and documentation

Ticket creation and submission

Ticket response

Ceridian Powerpay

SherpaDesk

External knowledge base

Internal knowledge base

Ceridian Powerpay

SherpaDesk

Customer portal

Email support

Help Desk CRM integration

Pros

Ceridian Powerpay simplifies the payroll process, very little manual work involved during each payroll run.
Ceridian Powerpay is mostly an intuitive interface with easy to understand workflows to allow for multiple users to be able to use the system if required.

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Matt LeMaire, B.A., M.A.

VP, People & Operations

Peel Mutual InsuranceInsurance, 11-50 employees

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Ticketing is very fast & easy
Tracking time is fast

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Verified User

Employee in Information Technology

Information Technology and Services Company, 11-50 employees

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Cons

Would be great if you could search for specific ROEs in the system rather than having to go into each individual pay period package to locate - especially when there may be 10+ ROEs.

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Verified User

Manager in Corporate

Restaurants Company, 11-50 employees

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Its ability to switch between tickets, assets, etc., is a little clunky. A static menu bar would be helpful.
The ability to see the latest update in the ticket view.

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Jessica Piper

Director IT Services

Northwest Nazarene UniversityHigher Education, 201-500 employees

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Support Rating

Ceridian Powerpay 8.0

Based on 2 answers

Generally, Ceridian Powerpay support is strong, with the edge given to the telephone staff, which is prompt and always helpful. When I have had to reach out via telephone, I am greeted quickly and provided with a quick resolution to my issue. The email support leaves a bit to be desired, though, as my experience with change requests result in long waits for confirmation and completion, with some instances not even being given a resolution to an issue without requiring additional follow-up. I shouldn’t have to stay on top of the support in addition to providing the details needed, and it should just get done.

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Matt LeMaire, B.A., M.A.

VP, People & Operations

Peel Mutual InsuranceInsurance, 11-50 employees

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SherpaDesk 9.0

Based on 1 answer

I have not had to contact them very many times, but any instances I have, have been very positive. I like the personalized one-on-one nature of the help they provide to each of their customers. They pay attention to what your issue or issues are and help follow that through.

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Verified User

Director in Marketing

Marketing and Advertising Company, 11-50 employees

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Alternatives Considered

Have not used any other payroll software in my experience.

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Verified User

Manager in Corporate

Restaurants Company, 11-50 employees

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When looking for solutions for our business, I personally looked at Aautotask. I am not the decision maker so I don't know what my boss looked at in full. Autotask seems good. It looked like it got a bit complicated and may be for very large enterprise customers. Just lots of features that we don't need.

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Verified User

Employee in Information Technology

Information Technology and Services Company, 11-50 employees

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Return on Investment

Positive: Ceridian Powerpay is cost-effective for our organization as we do not require a more robust solution—it fits our needs well without breaking the bank.
Positive: Ceridian Powerpay is mostly intuitive, easy to use, and as a result, easy to train team members in. This allows for additional coverage for the payroll system should the key user not be available or require assistance.

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Matt LeMaire, B.A., M.A.

VP, People & Operations

Peel Mutual InsuranceInsurance, 11-50 employees

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As a single freelance consultant Sherpadesk has exceptional ROI because it's free but if my company had more support people I would definetly go with SherpaDesk again.

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Cengiz Ucar

Freelance ERP Consultant

Cengiz UçarComputer Software, 1-10 employees

View all 4 answers on this topic

Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Ceridian Powerpay Editions & Modules

—

Additional Pricing Details

—

General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

No

SherpaDesk Editions & Modules

Edition

1st Tech Free	$0¹
Adventure Package	$39¹

per agent

Additional Pricing Details

—

Rating Summary

Ceridian Powerpay

SherpaDesk

Ceridian Powerpay

SherpaDesk

Likelihood to Recommend