What users are saying about
5 Ratings
4 Ratings
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Score 8.3 out of 100
5 Ratings
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Score 9.5 out of 100

Likelihood to Recommend

Ceridian Powerpay

In all honestly I don’t know a situation where Ceridian Powerpay would not be appropriate to use. I have used it at a company with 12 employees, and at a company with 100 employees. The system works great regardless of company size and the benefits significantly outweigh any (if any) negatives.
I only have experience with the system in the hospitality industry but it covered all our needs and more that I can only imagine that would apply to other industries as well.
Anonymous | TrustRadius Reviewer

SherpaDesk

[It's] well suited for cloud support applications as there's no installation or maintenance required.
Cengiz Ucar | TrustRadius Reviewer

Feature Rating Comparison

Payroll Management

Ceridian Powerpay
9.5
SherpaDesk
Pay calculation
Ceridian Powerpay
10.0
SherpaDesk
Off-cycle/On-Demand payment
Ceridian Powerpay
10.0
SherpaDesk
Benefit plan administration
Ceridian Powerpay
8.0
SherpaDesk
Direct deposit files
Ceridian Powerpay
10.0
SherpaDesk
Salary revision and increment management
Ceridian Powerpay
9.2
SherpaDesk
Reimbursement management
Ceridian Powerpay
9.6
SherpaDesk

Incident and problem management

Ceridian Powerpay
SherpaDesk
8.8
Organize and prioritize service tickets
Ceridian Powerpay
SherpaDesk
8.0
Subscription-based notifications
Ceridian Powerpay
SherpaDesk
10.0
ITSM collaboration and documentation
Ceridian Powerpay
SherpaDesk
6.8
Ticket creation and submission
Ceridian Powerpay
SherpaDesk
9.0
Ticket response
Ceridian Powerpay
SherpaDesk
10.0

Self Help Community

Ceridian Powerpay
SherpaDesk
8.0
External knowledge base
Ceridian Powerpay
SherpaDesk
8.0
Internal knowledge base
Ceridian Powerpay
SherpaDesk
8.0

Multi-Channel Help

Ceridian Powerpay
SherpaDesk
8.7
Customer portal
Ceridian Powerpay
SherpaDesk
9.1
Email support
Ceridian Powerpay
SherpaDesk
8.0
Help Desk CRM integration
Ceridian Powerpay
SherpaDesk
9.1

Pros

Ceridian Powerpay

  • Ceridian Powerpay simplifies the payroll process, very little manual work involved during each payroll run.
  • Ceridian Powerpay is mostly an intuitive interface with easy to understand workflows to allow for multiple users to be able to use the system if required.
Matt LeMaire, B.A., M.A. | TrustRadius Reviewer

SherpaDesk

  • Ticketing is very fast & easy
  • Tracking time is fast
Anonymous | TrustRadius Reviewer

Cons

Ceridian Powerpay

  • Would be great if you could search for specific ROEs in the system rather than having to go into each individual pay period package to locate - especially when there may be 10+ ROEs.
Anonymous | TrustRadius Reviewer

SherpaDesk

  • Its ability to switch between tickets, assets, etc., is a little clunky. A static menu bar would be helpful.
  • The ability to see the latest update in the ticket view.
Jessica Piper | TrustRadius Reviewer

Support Rating

Ceridian Powerpay

Ceridian Powerpay 8.0
Based on 2 answers
Generally, Ceridian Powerpay support is strong, with the edge given to the telephone staff, which is prompt and always helpful. When I have had to reach out via telephone, I am greeted quickly and provided with a quick resolution to my issue. The email support leaves a bit to be desired, though, as my experience with change requests result in long waits for confirmation and completion, with some instances not even being given a resolution to an issue without requiring additional follow-up. I shouldn’t have to stay on top of the support in addition to providing the details needed, and it should just get done.
Matt LeMaire, B.A., M.A. | TrustRadius Reviewer

SherpaDesk

SherpaDesk 9.0
Based on 1 answer
I have not had to contact them very many times, but any instances I have, have been very positive. I like the personalized one-on-one nature of the help they provide to each of their customers. They pay attention to what your issue or issues are and help follow that through.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Ceridian Powerpay

Have not used any other payroll software in my experience.
Anonymous | TrustRadius Reviewer

SherpaDesk

When looking for solutions for our business, I personally looked at Aautotask. I am not the decision maker so I don't know what my boss looked at in full. Autotask seems good. It looked like it got a bit complicated and may be for very large enterprise customers. Just lots of features that we don't need.
Anonymous | TrustRadius Reviewer

Return on Investment

Ceridian Powerpay

  • Positive: Ceridian Powerpay is cost-effective for our organization as we do not require a more robust solution—it fits our needs well without breaking the bank.
  • Positive: Ceridian Powerpay is mostly intuitive, easy to use, and as a result, easy to train team members in. This allows for additional coverage for the payroll system should the key user not be available or require assistance.
Matt LeMaire, B.A., M.A. | TrustRadius Reviewer

SherpaDesk

  • As a single freelance consultant Sherpadesk has exceptional ROI because it's free but if my company had more support people I would definetly go with SherpaDesk again.
Cengiz Ucar | TrustRadius Reviewer

Screenshots

Pricing Details

Ceridian Powerpay

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Ceridian Powerpay Editions & Modules

Additional Pricing Details

SherpaDesk

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

SherpaDesk Editions & Modules

Edition
1st Tech Free$01
Adventure Package$391
  1. per agent
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Ceridian Powerpay
8.5
SherpaDesk
9.0

Support Rating

Ceridian Powerpay
8.0
SherpaDesk
9.0

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