What users are saying about
8 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 6.1 out of 100
Based on 8 reviews and ratings
5 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.4 out of 100
Based on 5 reviews and ratings
Feature Set Ratings
Payroll Management
4.4
Ceridian Powerpay
44%

SherpaDesk
Feature Set Not Supported
N/A
Ceridian Powerpay ranks higher in 7/7 features
Ceridian Powerpay ranks higher in 7/7 features
Pay calculation
5.6
56%
3 Ratings

N/A
0 Ratings
Support for external payroll vendors
2.0
20%
1 Rating

N/A
0 Ratings
Off-cycle/On-Demand payment
5.5
55%
2 Ratings

N/A
0 Ratings
Benefit plan administration
1.2
12%
2 Ratings

N/A
0 Ratings
Direct deposit files
5.6
56%
3 Ratings

N/A
0 Ratings
Salary revision and increment management
5.6
56%
3 Ratings

N/A
0 Ratings
Reimbursement management
5.6
56%
3 Ratings

N/A
0 Ratings
Incident and problem management
Ceridian Powerpay
Feature Set Not Supported
N/A

8.5
SherpaDesk
85%
SherpaDesk ranks higher in 5/5 features
SherpaDesk ranks higher in 5/5 features
Organize and prioritize service tickets
N/A
0 Ratings

9.1
91%
2 Ratings
Subscription-based notifications
N/A
0 Ratings

9.1
91%
1 Rating
ITSM collaboration and documentation
N/A
0 Ratings

6.8
68%
2 Ratings
Ticket creation and submission
N/A
0 Ratings

8.9
89%
3 Ratings
Ticket response
N/A
0 Ratings

8.9
89%
3 Ratings
Self Help Community
Ceridian Powerpay
Feature Set Not Supported
N/A

7.3
SherpaDesk
73%
SherpaDesk ranks higher in 2/2 features
SherpaDesk ranks higher in 2/2 features
External knowledge base
N/A
0 Ratings

5.5
55%
1 Rating
Internal knowledge base
N/A
0 Ratings

9.1
91%
1 Rating
Multi-Channel Help
Ceridian Powerpay
Feature Set Not Supported
N/A

9.1
SherpaDesk
91%
SherpaDesk ranks higher in 3/3 features
SherpaDesk ranks higher in 3/3 features
Customer portal
N/A
0 Ratings

9.1
91%
2 Ratings
Email support
N/A
0 Ratings

9.1
91%
2 Ratings
Help Desk CRM integration
N/A
0 Ratings

9.1
91%
1 Rating
Attribute Ratings
- SherpaDesk is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
5.5
Ceridian Powerpay
55%
3 Ratings

8.0
SherpaDesk
80%
3 Ratings
Support Rating
8.0
Ceridian Powerpay
80%
2 Ratings

SherpaDesk
N/A
0 Ratings
Likelihood to Recommend
Ceridian Powerpay
In all honestly I don’t know a situation where Ceridian Powerpay would not be appropriate to use. I have used it at a company with 12 employees, and at a company with 100 employees. The system works great regardless of company size and the benefits significantly outweigh any (if any) negatives.
I only have experience with the system in the hospitality industry but it covered all our needs and more that I can only imagine that would apply to other industries as well.

Verified User
Manager in Corporate
Restaurants Company, 11-50 employeesSherpaDesk
[It's] well suited for cloud support applications as there's no installation or maintenance required.
Freelance ERP Consultant
Cengiz UçarComputer Software, 1-10 employees
Pros
Ceridian Powerpay
- Ceridian Powerpay simplifies the payroll process, very little manual work involved during each payroll run.
- Ceridian Powerpay is mostly an intuitive interface with easy to understand workflows to allow for multiple users to be able to use the system if required.
VP, People & Operations
Peel Mutual InsuranceInsurance, 11-50 employees
SherpaDesk
- Ticketing is very fast & easy
- Tracking time is fast

Verified User
Employee in Information Technology
Information Technology and Services Company, 11-50 employeesCons
Ceridian Powerpay
- Customer Support is Horrible
- They over bill you for everything and ignore cancellation requests
- They don't listen to what you need or want, they slip in cancellation clauses and charge you for inactive employees throughout the year.
- They leave one person in charge of your account and should that person go on leave you are stuck waiting until that person gets back (including personal leaves that lasted 2 months)
Accounting Manager
Henry of Pelham Inc.Food & Beverages, 51-200 employees
SherpaDesk
- Its ability to switch between tickets, assets, etc., is a little clunky. A static menu bar would be helpful.
- The ability to see the latest update in the ticket view.
Director IT Services
Northwest Nazarene UniversityHigher Education, 201-500 employees
Pricing Details
Ceridian Powerpay
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Ceridian Powerpay Editions & Modules
—
Additional Pricing Details
—SherpaDesk
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
$0 per agent
SherpaDesk Editions & Modules
Edition
1st Tech Free | $01 |
---|---|
Adventure Package | $391 |
- per agent
Additional Pricing Details
—Support Rating
Ceridian Powerpay
Ceridian Powerpay 8.0
Based on 2 answers
Generally, Ceridian Powerpay support is strong, with the edge given to the telephone staff, which is prompt and always helpful. When I have had to reach out via telephone, I am greeted quickly and provided with a quick resolution to my issue. The email support leaves a bit to be desired, though, as my experience with change requests result in long waits for confirmation and completion, with some instances not even being given a resolution to an issue without requiring additional follow-up. I shouldn’t have to stay on top of the support in addition to providing the details needed, and it should just get done.
VP, People & Operations
Peel Mutual InsuranceInsurance, 11-50 employees
SherpaDesk
No score
No answers yet
No answers on this topic
Alternatives Considered
Ceridian Powerpay
Have not used any other payroll software in my experience.

Verified User
Manager in Corporate
Restaurants Company, 11-50 employeesSherpaDesk
When looking for solutions for our business, I personally looked at Aautotask. I am not the decision maker so I don't know what my boss looked at in full. Autotask seems good. It looked like it got a bit complicated and may be for very large enterprise customers. Just lots of features that we don't need.

Verified User
Employee in Information Technology
Information Technology and Services Company, 11-50 employeesReturn on Investment
Ceridian Powerpay
- The return on investment has been substantial for our company. Having a payroll system that calculates everything for you, processes important documents, and only takes minimal time and effort allows us to focus more time on running the business and generating revenue.
- Instead of having a user spend half a day (or potentially a full day) processing payroll, it only takes a couple hours (obviously depending on how many employees need to be processed).

Verified User
Manager in Corporate
Restaurants Company, 11-50 employeesSherpaDesk
- As a single freelance consultant Sherpadesk has exceptional ROI because it's free but if my company had more support people I would definetly go with SherpaDesk again.
Freelance ERP Consultant
Cengiz UçarComputer Software, 1-10 employees