Ceridian Powerpay vs. SherpaDesk

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Ceridian Powerpay
Score 4.1 out of 10
N/A
Ceridian's Powerpay allows small businesses to pay and manage employees quickly, accurately, and from anywhere. Ceridian boasts 40,000 Canadian small businesses using Powerpay.N/A
SherpaDesk
Score 8.2 out of 10
Mid-Size Companies (51-1,000 employees)
SherpaDesk is a help desk / ticketing platform with time tracking, invoice generation, and business intelligence capabilities.
$0
per agent
Pricing
Ceridian PowerpaySherpaDesk
Editions & Modules
No answers on this topic
1st Tech Free
$0
per agent
Adventure Package
$39
per agent
Offerings
Pricing Offerings
Ceridian PowerpaySherpaDesk
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
Ceridian PowerpaySherpaDesk
Payroll Management
Comparison of Payroll Management features of Product A and Product B
Ceridian Powerpay
2.1
3 Ratings
119% below category average
SherpaDesk
-
Ratings
Pay calculation2.43 Ratings00 Ratings
Support for external payroll vendors2.01 Ratings00 Ratings
Off-cycle/On-Demand payment2.42 Ratings00 Ratings
Benefit plan administration1.02 Ratings00 Ratings
Direct deposit files2.43 Ratings00 Ratings
Salary revision and increment management2.43 Ratings00 Ratings
Reimbursement management2.43 Ratings00 Ratings
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
Ceridian Powerpay
-
Ratings
SherpaDesk
8.5
3 Ratings
5% above category average
Organize and prioritize service tickets00 Ratings9.12 Ratings
Subscription-based notifications00 Ratings9.11 Ratings
ITSM collaboration and documentation00 Ratings6.82 Ratings
Ticket creation and submission00 Ratings8.93 Ratings
Ticket response00 Ratings8.93 Ratings
Self Help Community
Comparison of Self Help Community features of Product A and Product B
Ceridian Powerpay
-
Ratings
SherpaDesk
7.3
1 Ratings
9% below category average
External knowledge base00 Ratings5.51 Ratings
Internal knowledge base00 Ratings9.11 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
Ceridian Powerpay
-
Ratings
SherpaDesk
9.1
2 Ratings
13% above category average
Customer portal00 Ratings9.12 Ratings
Email support00 Ratings9.12 Ratings
Help Desk CRM integration00 Ratings9.11 Ratings
Best Alternatives
Ceridian PowerpaySherpaDesk
Small Businesses
OnPay
OnPay
Score 9.4 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Medium-sized Companies
Paypro Workforce Management
Paypro Workforce Management
Score 9.4 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Enterprises
Infor Human Resources
Infor Human Resources
Score 8.0 out of 10
SAP Service Cloud
SAP Service Cloud
Score 9.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Ceridian PowerpaySherpaDesk
Likelihood to Recommend
1.6
(3 ratings)
8.0
(3 ratings)
Support Rating
8.0
(2 ratings)
-
(0 ratings)
User Testimonials
Ceridian PowerpaySherpaDesk
Likelihood to Recommend
Ceridian
In all honestly I don’t know a situation where Ceridian Powerpay would not be appropriate to use. I have used it at a company with 12 employees, and at a company with 100 employees. The system works great regardless of company size and the benefits significantly outweigh any (if any) negatives.
I only have experience with the system in the hospitality industry but it covered all our needs and more that I can only imagine that would apply to other industries as well.
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SherpaDesk
[It's] well suited for cloud support applications as there's no installation or maintenance required.
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Pros
Ceridian
  • Ceridian Powerpay simplifies the payroll process, very little manual work involved during each payroll run.
  • Ceridian Powerpay is mostly an intuitive interface with easy to understand workflows to allow for multiple users to be able to use the system if required.
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SherpaDesk
  • Ticketing is very fast & easy
  • Tracking time is fast
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Cons
Ceridian
  • Customer Support is Horrible
  • They over bill you for everything and ignore cancellation requests
  • They don't listen to what you need or want, they slip in cancellation clauses and charge you for inactive employees throughout the year.
  • They leave one person in charge of your account and should that person go on leave you are stuck waiting until that person gets back (including personal leaves that lasted 2 months)
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SherpaDesk
  • Its ability to switch between tickets, assets, etc., is a little clunky. A static menu bar would be helpful.
  • The ability to see the latest update in the ticket view.
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Support Rating
Ceridian
Generally, Ceridian Powerpay support is strong, with the edge given to the telephone staff, which is prompt and always helpful. When I have had to reach out via telephone, I am greeted quickly and provided with a quick resolution to my issue. The email support leaves a bit to be desired, though, as my experience with change requests result in long waits for confirmation and completion, with some instances not even being given a resolution to an issue without requiring additional follow-up. I shouldn’t have to stay on top of the support in addition to providing the details needed, and it should just get done.
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SherpaDesk
No answers on this topic
Alternatives Considered
Ceridian
Have not used any other payroll software in my experience.
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SherpaDesk
When looking for solutions for our business, I personally looked at Aautotask. I am not the decision maker so I don't know what my boss looked at in full. Autotask seems good. It looked like it got a bit complicated and may be for very large enterprise customers. Just lots of features that we don't need.
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Return on Investment
Ceridian
  • The return on investment has been substantial for our company. Having a payroll system that calculates everything for you, processes important documents, and only takes minimal time and effort allows us to focus more time on running the business and generating revenue.
  • Instead of having a user spend half a day (or potentially a full day) processing payroll, it only takes a couple hours (obviously depending on how many employees need to be processed).
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SherpaDesk
  • As a single freelance consultant Sherpadesk has exceptional ROI because it's free but if my company had more support people I would definetly go with SherpaDesk again.
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ScreenShots

SherpaDesk Screenshots

Screenshot of Techs get instant access to what needs to be done and how they are performing against their teamScreenshot of Manage all open tickets and sort by priority on what needs to be completed firstScreenshot of Track and enter all billable and non-billable timeScreenshot of Review project progress and profitabilityScreenshot of Create flexible rate plans and compile invoices that can be sent out through QuickBooks or FreshBooks integrationsScreenshot of Update customer requests, add time and expenses remotely