ChannelAdvisor vs. Sana Commerce Cloud

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ChannelAdvisor
Score 4.6 out of 10
N/A
ChannelAdvisor is a provider of cloud-based e-commerce solutions that enable retailers and manufacturers to integrate, manage and optimize their merchandise sales across hundreds of online channels including Amazon, Google, eBay, Facebook and more.N/A
Sana Commerce Cloud
Score 7.0 out of 10
Mid-Size Companies (51-1,000 employees)
Sana Commerce is an eCommerce platform that provides an integrated shopping cart software for both Microsoft Dynamics and SAP.N/A
Pricing
ChannelAdvisorSana Commerce Cloud
Editions & Modules
No answers on this topic
Essential
Request pricing
per year per installation
Pro
Request pricing
per year per installation
Advanced
Request pricing
per year per installation
Essential
Request pricing
per year per installation
Pro
Request pricing
per year per installation
Advanced
Request pricing
per year per installation
Offerings
Pricing Offerings
ChannelAdvisorSana Commerce Cloud
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeOptionalRequired
Additional DetailsSana's pricing model is made up of two parts. It includes: •A one-time setup fee •A monthly subscription fee, including hosting and services Sana also offers add-ons to supplement customers’ web stores, an enterprise license, or the possibility to add additional web stores (subject to pricing adjustments as needed).
More Pricing Information
Community Pulse
ChannelAdvisorSana Commerce Cloud
Top Pros
Top Cons
Features
ChannelAdvisorSana Commerce Cloud
Online Storefront
Comparison of Online Storefront features of Product A and Product B
ChannelAdvisor
6.2
7 Ratings
21% below category average
Sana Commerce Cloud
7.4
1 Ratings
4% below category average
Product catalog & listings1.07 Ratings7.01 Ratings
Product management1.07 Ratings8.01 Ratings
Bulk product upload9.04 Ratings7.01 Ratings
Branding8.22 Ratings8.01 Ratings
Product variations8.24 Ratings00 Ratings
Website integration9.62 Ratings6.01 Ratings
Visual customization9.62 Ratings7.01 Ratings
CMS3.01 Ratings8.01 Ratings
Mobile storefront00 Ratings8.01 Ratings
Online Payment System
Comparison of Online Payment System features of Product A and Product B
ChannelAdvisor
10.0
1 Ratings
18% above category average
Sana Commerce Cloud
8.0
1 Ratings
4% below category average
eCommerce security10.01 Ratings8.01 Ratings
eCommerce Marketing
Comparison of eCommerce Marketing features of Product A and Product B
ChannelAdvisor
2.4
6 Ratings
103% below category average
Sana Commerce Cloud
7.7
1 Ratings
3% above category average
Promotions & discounts1.06 Ratings8.01 Ratings
Personalized recommendations1.04 Ratings7.01 Ratings
SEO5.01 Ratings8.01 Ratings
eCommerce Business Management
Comparison of eCommerce Business Management features of Product A and Product B
ChannelAdvisor
2.8
7 Ratings
94% below category average
Sana Commerce Cloud
8.5
1 Ratings
9% above category average
Multi-site management9.64 Ratings00 Ratings
Order processing1.07 Ratings8.01 Ratings
Inventory management1.07 Ratings9.01 Ratings
Shipping1.07 Ratings8.01 Ratings
Custom functionality1.05 Ratings9.01 Ratings
Online Shopping Cart
Comparison of Online Shopping Cart features of Product A and Product B
ChannelAdvisor
-
Ratings
Sana Commerce Cloud
7.0
1 Ratings
8% below category average
Checkout user experience00 Ratings7.01 Ratings
Best Alternatives
ChannelAdvisorSana Commerce Cloud
Small Businesses
Ecwid by Lightspeed
Ecwid by Lightspeed
Score 10.0 out of 10
Ecwid by Lightspeed
Ecwid by Lightspeed
Score 10.0 out of 10
Medium-sized Companies
IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10
IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10
Enterprises
IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10
IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
ChannelAdvisorSana Commerce Cloud
Likelihood to Recommend
1.0
(10 ratings)
8.0
(1 ratings)
Likelihood to Renew
7.0
(3 ratings)
-
(0 ratings)
Implementation Rating
8.0
(1 ratings)
-
(0 ratings)
User Testimonials
ChannelAdvisorSana Commerce Cloud
Likelihood to Recommend
ChannelAdvisor
Excellent for marketplace sellers with a lot of products - or those with a high turnover of SKUs. Not well suited to the small seller with only a few SKUs to promote. Also probably not suited to someone who only cares about a single marketplace. The real strength of it comes from managing multiple marketplaces through a single system.
Read full review
Sana Commerce
Its suited more for B2B-focused or mid-size companies that want to have a more robust platform for their eCommerce and don't want to invest that much (like the case of Magento and other big names). If you want to make constant UX and design enhancements and tests, you'll have a couple of headaches. It's not that bad but; you wont be able to do it all without customizing and spending good money on it.
Read full review
Pros
ChannelAdvisor
  • Complex, Yet Simple Navigational Interface: ChannelAdvisor is a beast, but navigating through their platform is relatively straightforward. The overall heirarchy is very well put together.
  • One Feed to Rule Them All: With ChannelAdvisor, all we have to do is connect our inventory to their system once. Instead of having to construct and connect dozens of different product feeds to our internal inventory system, we simply connect to ChannelAdvisor and use the same single feed to build out all others' website templates.
  • Product Mapping Made Easy: Mapping product attribute data across a multitude of unique online marketplaces and digital marketing sites can seem like a daunting task. ChannelAdvisor does a great job of simplifying this process, providing easy-to-understand and manage feed templates containing helpful descriptions and categorization.
  • Business Rules and Lookup Lists: I use these all the time when "transforming" our raw inventory data to the specifications of any given feed. They are extremely helpful and super easy to build.
  • Efficient Product Optimization: Instead of having to deal with the time-consuming task of making minute changes to thousands and thousands of skus, ChannelAdvisor allows you to automate these changes in a matter of minutes. It's much more scalable for our business.
Read full review
Sana Commerce
  • Quote Workflow--pretty simple and easy to understand and implement
  • Easy-to-learn admin tools
  • Very flexible/customizable initial configuration
Read full review
Cons
ChannelAdvisor
  • Lack of customization, documentation, tutorials, support for the premium webstore
  • Lack of innovation. My client was told that the basic web store was being replace by the premium web store so they needed to upgrade. In my opinion the basic web store was actually much more flexible and robust than the premium web store. Now (it has been less than 2 years) they are making my client switch from the premium web store to "Shopify" and they are charging more money for this. My client was charged to upgrade each time and the process to upgrade was expensive, time consuming, and very convoluted. ChannelAdvisor needs to invest in their technology and migrate data for ChannelAdvisor changes technology. But the experience as an end user is very frustrating since the way of doing things keep changing and not always for the better result for the customer.
  • Channel Advisor needs better support. Help Desk, knowledge base, etc. there are a lot of things you can do with ChannelAdvisor but it is my experience that nothing is very straight forward and there are many different potential problems you will run into and ChannelAdvisor points the finger at "Google" or "Amazon" or "Ebay" instead of helping solve a problem from end to end.
  • It is quite expensive for what it does. I would not have advised my customer to use their product but they were so entrenched that they had no other choice.
Read full review
Sana Commerce
  • The service could be much better. It's expensive and hard to monitor because they only check cases twice a week (if you don't have a pre-plan).
  • The language and different time schedules have been an issue for tech problems. They're in Holland and Ukraine and we're in Mexico, and is really hard to find developers who know the platform to hire as an extra resource.
  • You can't import SKUS to populate a landing page programmatically.
Read full review
Likelihood to Renew
ChannelAdvisor
Without ChannelAdvisor, our business wouldn't be where it is today so the idea of NOT renewing is out of the question. By not renewing we would have to hire more employees and have more of a workload for existing employees. By keeping costs low and employees effecient we have been able to grow exponentially.
Read full review
Sana Commerce
No answers on this topic
Implementation Rating
ChannelAdvisor
Better control of scope between the resources on both sides involved would allow for better change management.
Read full review
Sana Commerce
No answers on this topic
Alternatives Considered
ChannelAdvisor
Our brand is growing online at a rapid clip, and we wanted a platform that would scale accordingly. The feature that really sold us was the automatic workflows. If we want a certain type of product that's going to a customer in a certain state to ship a certain way, we could make that happen automatically without any human touch! Wow!
Read full review
Sana Commerce
Sana Commerce is not as robust, flexible (or expensive) as Magento but is better (and more expensive) than Shopify. It is well balanced and you can customize according to your clients' needs. They are constantly upgrading their platform so you can keep your eCommerce up to date, but you must consider an extra cost to adapt it to the latest version.
Read full review
Return on Investment
ChannelAdvisor
  • We had zero ROI I found
  • I found that 7 months into the contract we couldn't get NetSuite to connect with CA
  • I believe they claimed they are fully compatible with SuiteCommerce. From what I've discovered it does not work.
Read full review
Sana Commerce
  • The ROI was 18% more than expected
  • Our traffic has increased by 250%
  • Some of our clients think our site is too complex
Read full review
ScreenShots

ChannelAdvisor Screenshots

Screenshot of One Platform. Endless Possibilities

Sana Commerce Cloud Screenshots

Screenshot of The redesigned Sana Admin's fresh new look, to make it more user-friendly.Screenshot of Customers segmentation in Sana Commerce. Customer segmentation is a marketing strategy that involves dividing a target market into subsets of customers that are similar in specific ways, for example, customers from a certain country or those customers who are essential for the business's prosperity.Screenshot of A personalized storefront with products and content tailored to the customer.Screenshot of Related products are used by Sana to add similar or substitute products like accessories or spare parts and build relationships between the related products and the original product. These product relations can be built in ERP and are used for cross- and up-selling, or they can be also used to provide alternatives in case any of these products are out of stock.Screenshot of Sana Commerce Insights (SCI) is a Sana product providing commercial insights, with extensive options and services. It is an add-on to Sana Commerce Cloud that offers a holistic overview of commercial data.Screenshot of Locations provide customers with an alternative delivery location where they can collect their orders. Instead of delivering a package to the customer’s home or business address, the customer can select a location and collect his or her order at a time that is convenient for him or her. The location can be a physical store, a warehouse, a pickup location of delivery service or any other place specified.