What users are saying about
2 Ratings
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Score 9 out of 100
1 Rating
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Score 8.2 out of 100

Likelihood to Recommend

ChaseData Call Center Software

I have used the system for predictive dialing, preview and manual dial. I have had from three to thirty reps using the software at a time. It has worked well for me in all applications.
Arlen Graves | TrustRadius Reviewer

StringeeX

I love that multichannel capability allowed us to configure channels that our customers use to contact us such as voice, video, email, chat, SMS, and social. Agents left feedback that the features are very user-friendly so we don't need to take time for training.
Timmy Đỗ | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

ChaseData Call Center Software
7.5
StringeeX
8.7
Agent dashboard
ChaseData Call Center Software
8.0
StringeeX
9.1
Validate callers
ChaseData Call Center Software
8.0
StringeeX
9.1
Outbound response
ChaseData Call Center Software
8.0
StringeeX
7.3
Call forwarding
ChaseData Call Center Software
7.0
StringeeX
9.1
Click-to-call (CTC)
ChaseData Call Center Software
7.0
StringeeX
9.1
Warm transfer
ChaseData Call Center Software
7.0
StringeeX
7.3
Predictive dialing
ChaseData Call Center Software
8.0
StringeeX
9.1
Call scripts
ChaseData Call Center Software
7.0
StringeeX
9.1
Call tracking
ChaseData Call Center Software
8.0
StringeeX
9.1
Interactive voice response
ChaseData Call Center Software
StringeeX
9.1
REST APIs
ChaseData Call Center Software
StringeeX
9.1
Multichannel integration
ChaseData Call Center Software
StringeeX
9.1
CRM software integration
ChaseData Call Center Software
StringeeX
7.3

Workforce Optimization (WFO)

ChaseData Call Center Software
7.8
StringeeX
8.1
Inbound call routing
ChaseData Call Center Software
7.0
StringeeX
8.2
Omnichannel inbound routing
ChaseData Call Center Software
7.0
StringeeX
8.2
Recording
ChaseData Call Center Software
8.0
StringeeX
9.1
Quality management
ChaseData Call Center Software
7.0
StringeeX
8.2
Call analytics
ChaseData Call Center Software
9.0
StringeeX
8.2
Historical reporting
ChaseData Call Center Software
9.0
StringeeX
8.2
Live reporting
ChaseData Call Center Software
8.0
StringeeX
8.2
Customer surveys
ChaseData Call Center Software
StringeeX
7.3
Customer interaction analytics
ChaseData Call Center Software
StringeeX
7.3

Pros

ChaseData Call Center Software

  • Analytics / reporting
  • Intuitive campaign management
  • Data management
Anonymous | TrustRadius Reviewer

StringeeX

  • Multiple devices supported.
  • Friendly user interface.
  • Easily to synchronize data to CRM and ERP.
Timmy Đỗ | TrustRadius Reviewer

Cons

ChaseData Call Center Software

  • Chase does regular updates to the agent and admin software to fix issues and improve functionality. Any shortcomings I have found are usually taken care of the next release.
Arlen Graves | TrustRadius Reviewer

StringeeX

  • It can totally replace the CRM.
Timmy Đỗ | TrustRadius Reviewer

Support Rating

ChaseData Call Center Software

No score
No answers yet
No answers on this topic

StringeeX

StringeeX 7.3
Based on 1 answer
The connection is sometimes unstable, but StringeeX's Customers Service Team is willing to solve it fast for us. It is okay.
Timmy Đỗ | TrustRadius Reviewer

Alternatives Considered

ChaseData Call Center Software

Previously used VICIdial open source. ChaseData Call Center Software has been leaps and bounds better and more easy to manage for a team with limited IT resources.
Anonymous | TrustRadius Reviewer

StringeeX

StringeeX has more functions that I want.
Timmy Đỗ | TrustRadius Reviewer

Return on Investment

ChaseData Call Center Software

  • It increases our contact rate and provides real time control of data to maximize our sales efforts and production.
  • Chase provides a means to manage TCPA compliance and DNC lists that is as good or better than any other system I have ever used.
Arlen Graves | TrustRadius Reviewer

StringeeX

  • Expensive monthly fee.
Timmy Đỗ | TrustRadius Reviewer

Screenshots

ChaseData Call Center Software

Pricing Details

ChaseData Call Center Software

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

StringeeX

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

ChaseData Call Center Software
9.0
StringeeX
8.2

Support Rating

ChaseData Call Center Software
StringeeX
7.3

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