What users are saying about
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9 out of 100
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.6 out of 100

Feature Set Ratings

  • ChaseData Call Center Software ranks higher in 1 feature set: Workforce Optimization (WFO)
  • StringeeX ranks higher in 1 feature set: Contact Center Software

Contact Center Software

7.6

ChaseData Call Center Software

76%
8.3

StringeeX

83%
StringeeX ranks higher in 12/13 features

Agent dashboard

8.0
80%
2 Ratings
9.0
90%
2 Ratings

Validate callers

8.0
80%
2 Ratings
8.1
81%
2 Ratings

Outbound response

8.0
80%
2 Ratings
8.9
89%
2 Ratings

Call forwarding

7.0
70%
1 Rating
9.0
90%
2 Ratings

Click-to-call (CTC)

7.0
70%
1 Rating
9.0
90%
2 Ratings

Warm transfer

7.0
70%
1 Rating
7.0
70%
2 Ratings

Predictive dialing

8.0
80%
2 Ratings
7.1
71%
2 Ratings

Call scripts

7.0
70%
1 Rating
9.0
90%
2 Ratings

Call tracking

8.0
80%
2 Ratings
8.1
81%
2 Ratings

Interactive voice response

N/A
0 Ratings
6.2
62%
2 Ratings

REST APIs

N/A
0 Ratings
9.0
90%
2 Ratings

Multichannel integration

N/A
0 Ratings
9.0
90%
2 Ratings

CRM software integration

N/A
0 Ratings
8.9
89%
2 Ratings

Workforce Optimization (WFO)

7.9

ChaseData Call Center Software

79%
7.3

StringeeX

73%
StringeeX ranks higher in 5/9 features

Inbound call routing

7.0
70%
1 Rating
8.0
80%
2 Ratings

Omnichannel inbound routing

7.0
70%
1 Rating
8.0
80%
2 Ratings

Recording

8.0
80%
2 Ratings
7.1
71%
2 Ratings

Quality management

7.0
70%
1 Rating
7.1
71%
2 Ratings

Call analytics

9.0
90%
2 Ratings
6.1
61%
2 Ratings

Historical reporting

9.0
90%
2 Ratings
6.1
61%
2 Ratings

Live reporting

8.0
80%
2 Ratings
7.1
71%
2 Ratings

Customer surveys

N/A
0 Ratings
8.0
80%
2 Ratings

Customer interaction analytics

N/A
0 Ratings
8.0
80%
2 Ratings

Attribute Ratings

  • ChaseData Call Center Software is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.0

ChaseData Call Center Software

90%
2 Ratings
8.0

StringeeX

80%
2 Ratings

Support Rating

ChaseData Call Center Software

N/A
0 Ratings
7.3

StringeeX

73%
1 Rating

Likelihood to Recommend

ChaseData Call Center Software

I have used the system for predictive dialing, preview and manual dial. I have had from three to thirty reps using the software at a time. It has worked well for me in all applications.
Arlen Graves | TrustRadius Reviewer

StringeeX

I love that multichannel capability allowed us to configure channels that our customers use to contact us such as voice, video, email, chat, SMS, and social. Agents left feedback that the features are very user-friendly so we don't need to take time for training.
Timmy Đỗ | TrustRadius Reviewer

Pros

ChaseData Call Center Software

  • Analytics / reporting
  • Intuitive campaign management
  • Data management
Anonymous | TrustRadius Reviewer

StringeeX

  • It records and monitors calls impeccably.
  • The support team is very reliable and efficient.
  • The interface is very user friendly.
Anonymous | TrustRadius Reviewer

Cons

ChaseData Call Center Software

  • Chase does regular updates to the agent and admin software to fix issues and improve functionality. Any shortcomings I have found are usually taken care of the next release.
Arlen Graves | TrustRadius Reviewer

StringeeX

  • It can totally replace the CRM.
Timmy Đỗ | TrustRadius Reviewer

Pricing Details

ChaseData Call Center Software

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

StringeeX

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

Support Rating

ChaseData Call Center Software

No score
No answers yet
No answers on this topic

StringeeX

StringeeX 7.3
Based on 1 answer
The connection is sometimes unstable, but StringeeX's Customers Service Team is willing to solve it fast for us. It is okay.
Timmy Đỗ | TrustRadius Reviewer

Alternatives Considered

ChaseData Call Center Software

Previously used VICIdial open source. ChaseData Call Center Software has been leaps and bounds better and more easy to manage for a team with limited IT resources.
Anonymous | TrustRadius Reviewer

StringeeX

The support team is more responsive and addresses issues in a timely manner.
Anonymous | TrustRadius Reviewer

Return on Investment

ChaseData Call Center Software

  • It increases our contact rate and provides real time control of data to maximize our sales efforts and production.
  • Chase provides a means to manage TCPA compliance and DNC lists that is as good or better than any other system I have ever used.
Arlen Graves | TrustRadius Reviewer

StringeeX

  • The analytics have helped me better address areas of need with my staff.
Anonymous | TrustRadius Reviewer

Screenshots

ChaseData Call Center Software

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