What users are saying about
92 Ratings
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Score 7.8 out of 100
14 Ratings
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Score 8.8 out of 100

Likelihood to Recommend

Chatter

[Chatter] is the tool that makes our relations
stronger. It provides advanced ways of communication. I have trained my many
team members because of the easy features and functions of this tool, It is very user-friendly. Give it a try if you want to improve your relations with your
customers. It will surely enhance the productivity of your organization.
Yolanda Pouwels | TrustRadius Reviewer

MURAL (formerly Mural.ly)

Particularly suited for detailed collaboration with multiple aspects or steps to the conversation. Because there is a learning curve, it is less suited to simple topics such as a short document review or to capture a short conversation. It’s best suited to groups that are open to learning new technology.
Susan Gregory | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Chatter
7.1
MURAL (formerly Mural.ly)
Task Management
Chatter
7.2
MURAL (formerly Mural.ly)
Gantt Charts
Chatter
7.4
MURAL (formerly Mural.ly)
Scheduling
Chatter
7.0
MURAL (formerly Mural.ly)
Workflow Automation
Chatter
7.1
MURAL (formerly Mural.ly)
Mobile Access
Chatter
7.3
MURAL (formerly Mural.ly)
Search
Chatter
6.9
MURAL (formerly Mural.ly)
Visual planning tools
Chatter
6.8
MURAL (formerly Mural.ly)

Communication

Chatter
8.2
MURAL (formerly Mural.ly)
Chat
Chatter
8.4
MURAL (formerly Mural.ly)
Notifications
Chatter
8.2
MURAL (formerly Mural.ly)
Discussions
Chatter
8.4
MURAL (formerly Mural.ly)
Surveys
Chatter
7.5
MURAL (formerly Mural.ly)
Internal knowledgebase
Chatter
7.9
MURAL (formerly Mural.ly)
Integrates with GoToMeeting
Chatter
9.1
MURAL (formerly Mural.ly)
Integrates with Gmail and Google Hangouts
Chatter
7.5
MURAL (formerly Mural.ly)
Integrates with Outlook
Chatter
8.5
MURAL (formerly Mural.ly)

File Sharing & Management

Chatter
7.5
MURAL (formerly Mural.ly)
Versioning
Chatter
6.8
MURAL (formerly Mural.ly)
Video files
Chatter
6.8
MURAL (formerly Mural.ly)
Audio files
Chatter
6.8
MURAL (formerly Mural.ly)
Document collaboration
Chatter
7.7
MURAL (formerly Mural.ly)
Access control
Chatter
7.3
MURAL (formerly Mural.ly)
Advanced security features
Chatter
8.0
MURAL (formerly Mural.ly)
Integrates with Google Drive
Chatter
8.5
MURAL (formerly Mural.ly)
Device sync
Chatter
8.0
MURAL (formerly Mural.ly)

Pros

Chatter

  • Chatter provides us with a live internal conversation for all to see without the noise that other mediums have i.e. e-mail.
  • One of the main features that really works well is the 'Groups' that you can join. We have multiple groups set up to not only distribute procedural changes and communicate news etc, but also have conversations around upcoming tasks in the months ahead.
  • Chatter works really well in instances where we need to look over historical conversations that have been had and the sentiment of those conversations with our shareholders, often using hashtags.
Glen Tylee | TrustRadius Reviewer

MURAL (formerly Mural.ly)

  • It allows you to build from independent work to group exercises and discussions and using brainstorming and the voting tool to drive decision making and action.
  • It has functionality that allows you to bring your audience to different areas of the whiteboard using the 'summon everyone' function, and move between delivering material with 'presentation mode' and interactive exercises where students contribute ideas or suggestions.
  • It offers an interactive and engaging platform for collaboration and costs can be kept low because people can join sessions as visitors.
Faye Sadler-Clark | TrustRadius Reviewer

Cons

Chatter

  • Groups does not have the private messaging functionality. Since most collaboration takes place in Groups, private messaging would allow for relevant conversations to be contained and not reside separately.
  • On a Group index page, there are two boxes for Information and Description. These content types seem redundant. You could replace both with a content type called About the Group. There could also be another box listing the Owners for quick reference.
  • On the main index page, the newsfeed has the same look and feel of most social platforms like Facebook, LinkedIn, Jive, IBM Connections, SharePoint. There could be an alternate display of tiles that shows People you interact with most frequently, Files you access most often, most recent Topics, etc. The display could be something like Delve in Microsoft Office 365.
  • On the main index page in the right rail, it would be useful to have the ability to incorporate RSS feeds to gather outside content. Many departments heavily leverage RSS feeds to compile competitive intelligence and cultivate general awareness.
  • For user profiles, can we combine Feed and Overview into one consolidated view? It would save users a click to find relevant information about the person. Also, the Contact module should also have the person's phone number for convenience.
  • The Files feature does not allow for real-time, concurrent document editing. You have to download the document, make your edits, save, and then upload a new version, which only allows for one editor at a time.
Joseph C. Chang | TrustRadius Reviewer

MURAL (formerly Mural.ly)

  • People accidentally type over their own content.
  • Doesn’t work on phones/tablets.
  • Without guidance, participants will type over others notes.
Susan Gregory | TrustRadius Reviewer

Likelihood to Renew

Chatter

Chatter 8.1
Based on 2 answers
Chatter can fulfill at least 85-90% of our business requirements in an easy-to-use platform. Usability is a key requirement and we have had our share of bad usability experiences. In our experience, even the most novice users were able to pick up Chatter in a relatively short amount of time with little/no assistance.
Joseph C. Chang | TrustRadius Reviewer

MURAL (formerly Mural.ly)

No score
No answers yet
No answers on this topic

Usability

Chatter

Chatter 7.3
Based on 7 answers
It is easy to use but the impact of it feels like it is a bit antiquated. It does not feel collaborative and real time. Chatter is more akin to email versus Slack or Hangouts where it feels like problems are being solved as you are communicating.
Anonymous | TrustRadius Reviewer

MURAL (formerly Mural.ly)

No score
No answers yet
No answers on this topic

Support Rating

Chatter

Chatter 7.5
Based on 35 answers
If I ever came to a situation where i needed help they do a very good job of getting back to us quickly to explain our error or why we are not seeing something. The support is quick to help provide groups or teams if you seek. Fortunately it is user friendly so I rarely need support
Anonymous | TrustRadius Reviewer

MURAL (formerly Mural.ly)

MURAL (formerly Mural.ly) 9.0
Based on 1 answer
Chat support tends to get back to you within a few hours and are always helpful.
Faye Sadler-Clark | TrustRadius Reviewer

Alternatives Considered

Chatter

Skype is used more for audio calls. Chatter is used to track updates on items of interest in Salesforce. Chatter is deeply integrated with other Salesforce products. No other competing products come close. Slack is a traditional project management tool. So it does not compete with Chatter. Because of its close integration with Salesforce, it is a unique tool for Salesforce users.
Naveen Gabrani | TrustRadius Reviewer

MURAL (formerly Mural.ly)

No answers on this topic

Return on Investment

Chatter

  • Chatter has closed deals faster, and brought us in revenue at a quicker rate in turn.
  • Chatter has left some things undone simply because people didn't see it and it has cost us a few deals.
  • Overall, Chatter has brought us a cleaner, more efficient Salesforce process and brought in revenue because of organization.
Anonymous | TrustRadius Reviewer

MURAL (formerly Mural.ly)

  • I have been able to continue my facilitation work.
  • It has improved my profile as a tech-savvy facilitator.
  • We have been able to have more efficient meetings.
Susan Gregory | TrustRadius Reviewer

Pricing Details

Chatter

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Chatter Editions & Modules

Additional Pricing Details

MURAL (formerly Mural.ly)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

MURAL (formerly Mural.ly) Editions & Modules

Edition
Starter$121
Plus$201
EnterpriseContact sales team
  1. per month
Additional Pricing Details
Plans are billed annually.

Rating Summary

Likelihood to Recommend

Chatter
7.8
MURAL (formerly Mural.ly)
10.0

Likelihood to Renew

Chatter
8.1
MURAL (formerly Mural.ly)

Usability

Chatter
7.3
MURAL (formerly Mural.ly)

Support Rating

Chatter
7.5
MURAL (formerly Mural.ly)
9.0

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