Likelihood to Recommend
[Chatter] is the tool that makes our relations
stronger. It provides advanced ways of communication. I have trained my many team members because of the easy features and functions of this tool, It is very user-friendly. Give it a try if you want to improve your relations with your customers. It will surely enhance the productivity of your organization. Read full review
I've recommended MURAL to a lot of people in a lot of fields. This is a great tool for any group of people that might stand around a white board if they were in person. Even if they are in person, I still recommend it pretty often because, unlike a white board, MURAL is virtual, so it can go offline with you. I've recommended it to other Software Teams, individual software developers, engineering teams, Sales Managers, Office Staff, Manufacturing teams, and more.
Read full review Pros Chatter provides us with a live internal conversation for all to see without the noise that other mediums have i.e. e-mail. One of the main features that really works well is the 'Groups' that you can join. We have multiple groups set up to not only distribute procedural changes and communicate news etc, but also have conversations around upcoming tasks in the months ahead. Chatter works really well in instances where we need to look over historical conversations that have been had and the sentiment of those conversations with our shareholders, often using hashtags. Read full review enables easy for all collaboration especially in the hybrid environment makes brainstorming better as users can create digital sticky notes, draw diagrams, and add images to visually represent concepts and ideas it helps to visualize data effectively - users can create charts, graphs, and diagrams to present data-driven insights to team members and stakeholders Read full review Cons Groups does not have the private messaging functionality. Since most collaboration takes place in Groups, private messaging would allow for relevant conversations to be contained and not reside separately. On a Group index page, there are two boxes for Information and Description. These content types seem redundant. You could replace both with a content type called About the Group. There could also be another box listing the Owners for quick reference. On the main index page, the newsfeed has the same look and feel of most social platforms like Facebook, LinkedIn, Jive, IBM Connections, SharePoint. There could be an alternate display of tiles that shows People you interact with most frequently, Files you access most often, most recent Topics, etc. The display could be something like Delve in Microsoft Office 365. On the main index page in the right rail, it would be useful to have the ability to incorporate RSS feeds to gather outside content. Many departments heavily leverage RSS feeds to compile competitive intelligence and cultivate general awareness. For user profiles, can we combine Feed and Overview into one consolidated view? It would save users a click to find relevant information about the person. Also, the Contact module should also have the person's phone number for convenience. The Files feature does not allow for real-time, concurrent document editing. You have to download the document, make your edits, save, and then upload a new version, which only allows for one editor at a time. Read full review It'd be nice that the zoom regulation could be easier to manage The advanced features are a little bit easy to adopt. Why not adding some agile trainings, or some other tools to facilitate their adoption A faster and easier way to Integrate with ms office Read full review Likelihood to Renew
Chatter can fulfill at least 85-90% of our business requirements in an easy-to-use platform. Usability is a key requirement and we have had our share of bad usability experiences. In our experience, even the most novice users were able to pick up Chatter in a relatively short amount of time with little/no assistance.
Read full review Usability
It is easy to use but the impact of it feels like it is a bit antiquated. It does not feel collaborative and real time. Chatter is more akin to email versus Slack or Hangouts where it feels like problems are being solved as you are communicating.
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Overall, MURAL is really easy to use, but there are a couple downsides. It's really easy to make areas of the board consistent because double clicking adds stickies that match those around the current one. It's really easy to connect the elements. And it's really easy to organize elements. Inconsistent controls, Panning, Line Connections, and latency are the only issues I had. My biggest issue is that the MURAL mouse buttons are very different from
most similar software. This always causes me problems switching to a graphics software or 3D modelling software. Because MURAL uses the same button to pan and move elements, it's really easy to move things when panning around. The lines can also be a (sometimes huge) problem because thew will occasionally disappear or connect to things incorrectly. I think this is tied to latency issues which, in addition to causing phantom lines, can sometimes cause confusion to your team. Read full review Support Rating
If I ever came to a situation where i needed help they do a very good job of getting back to us quickly to explain our error or why we are not seeing something. The support is quick to help provide groups or teams if you seek. Fortunately it is user friendly so I rarely need support
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Chat support tends to get back to you within a few hours and are always helpful.
Read full review Alternatives Considered Skype
is used more for audio calls. Chatter is used to track updates on items of interest in Salesforce. Chatter is deeply integrated with other Salesforce products. No other competing products come close.
is a traditional project management tool. So it does not compete with Chatter. Because of its close integration with Salesforce, it is a unique tool for Salesforce users.
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Mural was easier to use and share compared with Whiteboard. Whiteboard's functionality is limited. It is also integrated into Teams in an odd way that makes it difficult for team members to refer to old whiteboards. Mural as a stand alone web app is better.
Read full review Return on Investment Chatter has closed deals faster, and brought us in revenue at a quicker rate in turn. Chatter has left some things undone simply because people didn't see it and it has cost us a few deals. Overall, Chatter has brought us a cleaner, more efficient Salesforce process and brought in revenue because of organization. Read full review Mural allows us to draft communications for clients that aim to increase the NPS of the organization Mural allows us to keep up with the agile framework, which reduces Time to Market of our products and initiatives Mural allows us to identify blockers in our day to day tasks, which reduces the Cicle Time of our Kanban cards Read full review ScreenShots