What users are saying about

Cheetah Messaging vs HelpCrunch

Cheetah Messaging
39 Ratings
HelpCrunch
8 Ratings

Cheetah Messaging

39 Ratings
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Score 8.4 out of 100

Based on 39 reviews and ratings

HelpCrunch

8 Ratings
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Score 8.3 out of 100

Based on 8 reviews and ratings

Feature Set Ratings

    Email & Online Marketing

    7.9

    Cheetah Messaging

    79%

    HelpCrunch

    Feature Set Not Supported
    N/A
    Cheetah Messaging ranks higher in 9/9 features
    Cheetah Messaging ranks higher in 9/9 features

    WYSIWYG email editor

    7.0
    70%
    11 Ratings
    N/A
    0 Ratings

    Dynamic content

    9.0
    90%
    11 Ratings
    N/A
    0 Ratings

    Ability to test dynamic content

    7.5
    75%
    11 Ratings
    N/A
    0 Ratings

    Landing pages

    7.0
    70%
    11 Ratings
    N/A
    0 Ratings

    A/B testing

    8.0
    80%
    10 Ratings
    N/A
    0 Ratings

    Mobile optimization

    9.0
    90%
    10 Ratings
    N/A
    0 Ratings

    Email deliverability reporting

    8.0
    80%
    19 Ratings
    N/A
    0 Ratings

    List management

    8.0
    80%
    11 Ratings
    N/A
    0 Ratings

    Triggered drip sequences

    8.0
    80%
    9 Ratings
    N/A
    0 Ratings

    Reporting & Analytics

    7.7

    Cheetah Messaging

    77%

    HelpCrunch

    Feature Set Not Supported
    N/A
    Cheetah Messaging ranks higher in 3/3 features
    Cheetah Messaging ranks higher in 3/3 features

    Dashboards

    7.5
    75%
    11 Ratings
    N/A
    0 Ratings

    Standard reports

    8.0
    80%
    11 Ratings
    N/A
    0 Ratings

    Custom reports

    7.5
    75%
    11 Ratings
    N/A
    0 Ratings

    Pre-Send Testing

    7.8

    Cheetah Messaging

    78%

    HelpCrunch

    Feature Set Not Supported
    N/A
    Cheetah Messaging ranks higher in 8/8 features
    Cheetah Messaging ranks higher in 8/8 features

    URL Validation

    7.2
    72%
    3 Ratings
    N/A
    0 Ratings

    Link Tracking

    8.5
    85%
    3 Ratings
    N/A
    0 Ratings

    Image Validation

    7.8
    78%
    3 Ratings
    N/A
    0 Ratings

    Inbox Display

    7.4
    74%
    3 Ratings
    N/A
    0 Ratings

    Email Accessibility Tools

    7.4
    74%
    3 Ratings
    N/A
    0 Ratings

    Spelling and Grammar Check

    7.7
    77%
    3 Ratings
    N/A
    0 Ratings

    Spam Testing

    7.5
    75%
    3 Ratings
    N/A
    0 Ratings

    Email Previews

    8.7
    87%
    3 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • Cheetah Messaging is rated higher in 1 area: Likelihood to Recommend
    • HelpCrunch is rated higher in 1 area: Support Rating

    Likelihood to Recommend

    8.5

    Cheetah Messaging

    85%
    13 Ratings
    8.0

    HelpCrunch

    80%
    4 Ratings

    Likelihood to Renew

    7.6

    Cheetah Messaging

    76%
    3 Ratings

    HelpCrunch

    N/A
    0 Ratings

    Usability

    4.0

    Cheetah Messaging

    40%
    1 Rating

    HelpCrunch

    N/A
    0 Ratings

    Support Rating

    2.0

    Cheetah Messaging

    20%
    2 Ratings
    10.0

    HelpCrunch

    100%
    2 Ratings

    Likelihood to Recommend

    Cheetah Messaging

    I think CheetahMail, being one of the main ESPs in the market, is a quality choice. However, I would suggest that it's really only valuable for a bit larger of an organization, generally having staff of 100+ and revenues in tens of millions -- this is mainly to justify the amount of investment required, so may be cost-prohibitive to some. You also need to make sure that you understand the entire "level of support" you will gain through your specific contract.... the key is understanding what types of resources are within your organization (who's doing the coding? who comes up with the next campaign? What's the overall strategy?) Depending on these questions and resources, may help determine your final needs from a services point of view. CheetahMail can provide a wealth of various services specific to needs (and changes over time as your business changes), but a clear understanding of what you have before you bring them on will really help getting up and running quickly. Also be sure to truly understand the costs for the initial integrations, setups, IP senders, etc.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 13 answers on this topic

    HelpCrunch

    Pros:- It is very easy to deploy out of the box.- Has good integration with most large scale platform and Operating Systems.Cons:- Because it is SaaS based, the used cases are very specific.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 4 answers on this topic

    Pros

    Cheetah Messaging

    • Internal management - This is a great web-based tool that allows our users to see what emails go to whom.
    • Organization - Many layers of organization for templates since there are many types of remarketing emails that we send out.
    • Historical Records - CheetahMail sends us the raw text files of all email actions so we can upload them to our database.

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    Duncan Hernandez | TrustRadius Reviewer
    Duncan Hernandez
    View all 13 answers on this topic

    HelpCrunch

    • Fastest time to market - set up the application fast and easy.
    • The tags, filters, automated messaging and pop-ups are the best way to keep the potential customers engaged and achieve higher productivity.
    • Coolest dashboard where I can find all tabs, data, analytics, and insights to make better decisions and provide ultimate customer experience.

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    Shahid Khan | TrustRadius Reviewer
    Shahid Khan
    View all 4 answers on this topic

    Cons

    Cheetah Messaging

    • The organization of CheetahMail could at times be better, as you create more and more mailings, they just pile up in a long list. It would be useful to be able to create folders to store specific mailings in. (ex. editorial, newsletters, marketing, etc.)

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 13 answers on this topic

    HelpCrunch

    • Not found any so far

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    Alan Smith | TrustRadius Reviewer
    Alan Smith
    View all 4 answers on this topic

    Pricing Details

    Cheetah Messaging

    General

    Free Trial
    —
    Free/Freemium Version
    —
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    —

    Cheetah Messaging Editions & Modules

    —
    Additional Pricing Details
    —

    HelpCrunch

    General

    Free Trial
    Yes
    Free/Freemium Version
    —
    Premium Consulting/Integration Services
    —
    Entry-level set up fee?
    No

    Starting Price

    $12 per month

    HelpCrunch Editions & Modules

    Edition
    Basic - Live chat$12.001
    Premium - Live chat$21.001
    Basic - Live chat+Emails$25.001
    Premium - Live chat+Emails$43.001
    1. per month
    Additional Pricing Details
    Unlike most competitors, HelpCrunch's pricing is agent-based (not contacts-based) which gives you a full transparency of your chosen pricing plan and straightforward billing. Free 14-day trial is available to take the solution for a test drive. We're pretty flexible in terms of pricing. If you need a custom pricing plan - just message us via our website chat and we'll come up with a suitable pricing for your needs.

    Likelihood to Renew

    Cheetah Messaging

    Cheetah Messaging 7.6
    Based on 3 answers
    As I have begun exploring competitors, I've come to realize that every competitor offers so much more functionality and integration than CheetahMail does. When we first signed our contract, CheetahMail was much more innovative and at the forefront of email. Since being bought out by Experian, we've seen a huge decline in service and innovation. They have laid off much of their staff and moved their account representatives to Costa Rica. They also heavily rely on on third parties which you will have to pay large amounts of money for while other Email Service Providers have integrated new technologies into their platform. You will get more for your money going to a different email service such as Responsys, Silverpop, Listrak and the like,

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 3 answers on this topic

    HelpCrunch

    No score
    No answers yet
    No answers on this topic

    Usability

    Cheetah Messaging

    Cheetah Messaging 4.0
    Based on 1 answer
    CheetahMail has a high learning curve to master and requires a lot of backend work with tech teams to set up. Navigation is not the best and everything that should be automated is still extremely manual.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 1 answers on this topic

    HelpCrunch

    No score
    No answers yet
    No answers on this topic

    Support Rating

    Cheetah Messaging

    Cheetah Messaging 2.0
    Based on 2 answers
    Account reps have a quick response time but a very slow resolution time. Because account reps do not have technical knowledge, there is a long long lead time between flagging a problem and tech team resolution.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 2 answers on this topic

    HelpCrunch

    HelpCrunch 10.0
    Based on 2 answers
    Always available, very knowledgeable, faster resolution.

    Read full review

    Shahid Khan | TrustRadius Reviewer
    Shahid Khan
    View all 2 answers on this topic

    Alternatives Considered

    Cheetah Messaging

    Cheetah Messaging is far good as we expect lots of functions and features are amazing and user-friendly with others they have good customer support. Our marketing team manages every campaign easily and helps their workflow. Apart from this Cheetah Messaging is easy to automate in all inbound campaigns and helps to focus on more nurturing customer relationships and renewals.

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    Hinal S | TrustRadius Reviewer
    Hinal S
    View all 13 answers on this topic

    HelpCrunch

    HelpCrunch is more affordable than other alternatives on the market and offers better customer support.

    Read full review

    Anonymous | TrustRadius Reviewer
    Verified User
    View all 4 answers on this topic

    Return on Investment

    Cheetah Messaging

    • Our efficiency has decreased with CheetaMail actually. Too many service calls to find out why something isn't working as expected, account setup questions, issues with PiP, takes too long to get a simple form built, customer service response time, etc...
    • Reporting is not very streamlined. This has caused us to take our reporting offline and use a method with better visibility.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 13 answers on this topic

    HelpCrunch

    • Great price point.
    • Effective self service platform.
    • Good alerting solution.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 4 answers on this topic

    Screenshots

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