Cherwell Service Management vs. USU IT Service Management
Cherwell Service Management vs. USU IT Service Management
Product | Rating | Most Used By | Product Summary | Starting Price |
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Cherwell Service Management | N/A | Cherwell Software was founded by the former CEO of FrontRage Solutions and is a full suite of service management tools competing with BMC Remedy, ServiceNow, and IBM SmartCloud. | N/A | |
USU IT Service Management | N/A | USU IT Service Management, formerly Valuemation, is an ITSM solution from German-headquartered company USU Software. It is offered as a central tool for enterprise service management across a company and a solution to automate processes across departments. It can manage complex service processes, on-premises or in the cloud, with tools to plan, operate and control IT using a range of mix-and-match modules and artificial intelligence (AI) applications. | N/A |
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Cherwell Service Management | USU IT Service Management | |
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Top Pros | No answers on this topic | |
Top Cons |
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Incident and problem management |
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ITSM asset management |
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Change management |
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Cherwell Service Management | USU IT Service Management | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.1 out of 10 | Ivanti Neurons for ITSM Score 9.1 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Cherwell Service Management | USU IT Service Management | |
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Likelihood to Recommend | 9.7 (57 ratings) | - (0 ratings) |
Likelihood to Renew | 9.9 (13 ratings) | - (0 ratings) |
Usability | 8.7 (5 ratings) | - (0 ratings) |
Availability | 8.2 (3 ratings) | - (0 ratings) |
Performance | 6.4 (1 ratings) | - (0 ratings) |
Support Rating | 6.7 (16 ratings) | - (0 ratings) |
In-Person Training | 8.7 (2 ratings) | - (0 ratings) |
Online Training | 9.1 (1 ratings) | - (0 ratings) |
Implementation Rating | 9.1 (3 ratings) | - (0 ratings) |
Configurability | 9.1 (2 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 9.1 (1 ratings) | - (0 ratings) |
Ease of integration | 9.1 (1 ratings) | - (0 ratings) |
Product Scalability | 8.2 (1 ratings) | - (0 ratings) |
Professional Services | 7.3 (1 ratings) | - (0 ratings) |
Vendor post-sale | 6.4 (1 ratings) | - (0 ratings) |
Cherwell Service Management | USU IT Service Management | |
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Likelihood to Recommend | Ivanti | USU Software AG No answers on this topic |
Pros | Ivanti | USU Software AG No answers on this topic |
Cons | Ivanti | USU Software AG No answers on this topic |
Likelihood to Renew | Ivanti | USU Software AG No answers on this topic |
Usability | Ivanti | USU Software AG No answers on this topic |
Reliability and Availability | Ivanti | USU Software AG No answers on this topic |
Performance | Ivanti | USU Software AG No answers on this topic |
Support Rating | Ivanti | USU Software AG No answers on this topic |
In-Person Training | Ivanti | USU Software AG No answers on this topic |
Online Training | Ivanti | USU Software AG No answers on this topic |
Implementation Rating | Ivanti | USU Software AG No answers on this topic |
Alternatives Considered | Ivanti | USU Software AG No answers on this topic |
Contract Terms and Pricing Model | Ivanti | USU Software AG No answers on this topic |
Scalability | Ivanti | USU Software AG No answers on this topic |
Professional Services | Ivanti | USU Software AG No answers on this topic |
Return on Investment | Ivanti | USU Software AG No answers on this topic |
ScreenShots |