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42 Ratings

Chili Piper

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42 Ratings
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Score 8.2 out of 100
149 Ratings
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Score 8 out of 100

Likelihood to Recommend

Chili Piper

Chili Piper is GREAT for sales development teams booking for sales people. This is especially true when there is a "round robin" system that needs to be abided by. I've experienced a lot of bad round robin systems and Chili Piper's is fantastic. This is also a great tool to schedule with people across multiple time zones, which I don't want to have to focus on while speaking. It enables sales reps to focus on the prospect, not the time change. Chili piper would not be a good fit for underperforming sales teams that don't book any meetings (:
Anonymous | TrustRadius Reviewer

Playbooks, from XANT (formerly InsideSales.com)

It is well suited for any sales department, to try to get ahold of the person you are trying to get ahold of. Playbooks has increased the number of decision makers that I can get ahold of on a day to day basis. This tool would probably be less suited for people that do not have calls to make outside of the company.
Norma Vergara | TrustRadius Reviewer

Pros

Chili Piper

  • Chili Piper integrates with Salesforce very well which I haven't seen other calendar apps do yet.
  • Meeting Buffer functionality assures that AEs won't be booked back-to back.
  • I can send the link to each of my meeting templates for different prospects
Kathryn Penner | TrustRadius Reviewer

Playbooks, from XANT (formerly InsideSales.com)

  • Playbooks does a great job of letting reps know when phone numbers are not a working number.
  • Playbooks does a great job being able to be tailored to your specific organization or business.
  • Playbooks does a great job of having a very friendly user experience.
Matt King | TrustRadius Reviewer

Cons

Chili Piper

  • They are continually improving their offering and we've seen great leaps over the past 2 years.
  • Would be nice to be able to modify the email reminders for every single contact and event versus have set templates
  • Faster load times, but we can’t complain too much!
Jonathan Jerozal | TrustRadius Reviewer

Playbooks, from XANT (formerly InsideSales.com)

  • The ability to filter specific plays or pieces of information so that it's more user-friendly for the overall organization. Essentially, more room to customize the organization of accounts and how you're working them.
  • The initial onboarding process of accounts results in high levels of tasks - the ability to break these down in an easier way to help with time management would be helpful.
Britni Berg | TrustRadius Reviewer

Usability

Chili Piper

No score
No answers yet
No answers on this topic

Playbooks, from XANT (formerly InsideSales.com)

Playbooks, from XANT (formerly InsideSales.com) 9.5
Based on 100 answers
It only took a day to get comfortable with Playbooks. The ease of use and overall usability is fantastic in the sense that it's pretty straightforward once you get enough repetitions in the tool. I also like all of the videos and resources available if support is needed
Nickolas Pulido | TrustRadius Reviewer

Support Rating

Chili Piper

Chili Piper 8.2
Based on 11 answers
  • Support was very responsive during our integration phase, and after that too.
  • They have the whole infrastructure built to notify customers about bug/outages, which is excellent. Entire System outage only happened once, but being updated on fix progress helped a lot to keep our team calm.
Sasha Galkova | TrustRadius Reviewer

Playbooks, from XANT (formerly InsideSales.com)

No score
No answers yet
No answers on this topic

Alternatives Considered

Chili Piper

As a startup Google calendars were adequate. But as the company grew, the ability to schedule multiple teams and even multiple sales team we had to have a way to allow a logical way to see and schedule the appropriate team. Also giving customers to schedule with certain departments. We felt Chili Piper was our best solution.
Jon S | TrustRadius Reviewer

Playbooks, from XANT (formerly InsideSales.com)

The Insidesales Playbooks is by far more intuitive and organized than other programs I have used in the past. Unfortunately I have not had experience with other products that are available out there. I would hope we will see more improvements from the ISDC tool as we all use it more and provide feedback
Anonymous | TrustRadius Reviewer

Return on Investment

Chili Piper

  • More demos held by simplifying the scheduling process. More demos = more opportunities
  • Initial set up was frustrating and created a lot of mix up which allowed some leads to slip through the cracks early
  • Integration with Salesforce.com saved our reps time because they didn't have to log activities manually
Anonymous | TrustRadius Reviewer

Playbooks, from XANT (formerly InsideSales.com)

  • 100's of hours back in our week due to Salesforce Integration!
  • We have more clients answering the phone due to creative caller ID solutions.
  • We can standardize our messaging by partnering with Marketing to help build plays and auto-enroll certain contacts based on messaging.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Chili Piper

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Chili Piper Editions & Modules

Edition
Free$01
Spicy$151
Hot$251
Concierge$2002
Concierge Live$3502
  1. per user, per month
  2. flat per month
Additional Pricing Details
Onboarding and Support are included at no additional charge.

Playbooks, from XANT (formerly InsideSales.com)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Playbooks, from XANT (formerly InsideSales.com) Editions & Modules

Additional Pricing Details

Add comparison