Chorus.ai
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Top Rated
372 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.8 out of 100
Based on 372 reviews and ratings
66 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.3 out of 100
Based on 66 reviews and ratings
Attribute Ratings
- Chorus.ai is rated higher in 1 area: Likelihood to Recommend
- Clari is rated higher in 2 areas: Usability, Support Rating
Likelihood to Recommend
8.9
Chorus.ai
89%
250 Ratings
8.5
Clari
85%
17 Ratings
Likelihood to Renew
6.2
Chorus.ai
62%
4 Ratings
Clari
N/A
0 Ratings
Usability
8.8
Chorus.ai
88%
5 Ratings
9.3
Clari
93%
4 Ratings
Support Rating
8.2
Chorus.ai
82%
4 Ratings
9.0
Clari
90%
5 Ratings
Implementation Rating
7.3
Chorus.ai
73%
2 Ratings
Clari
N/A
0 Ratings
Likelihood to Recommend
Chorus.ai
I like to do a LOU (Letter Of Understanding) after my Discovery calls with my prospects. I'm old school and write down notes, but I enjoy being able to go review my call in Chorus.ai and also get solid feedback from my manager about the call and what the next steps should be.
New Business Sr. Account Executive at RollWorks, a division of NextRoll
RollWorks, a division of NextRollMarketing & Advertising, 501-1000 employees
Clari
Clari is perfect for a sales team collaborating to forecast and estimate the opportunities and overall business status, it's working in a hierarchy scheme that reflects each team member's forecast into their team leader's big forecast number in an automated and easy process. It also can define a periodic date to update the forecast among the team so the forecasting to top management is automated as well.
Territory Account Manager
InfobloxComputer & Network Security, 1001-5000 employees
Pros
Chorus.ai
- Great job on putting the conversion metrics. It's a big help knowing our metrics in every meeting.
- We learned what areas need to be improved and also the strength we had during that conversation.
- It also provides the length of speech of each participants.
Account Executive
ZoomTelecommunications, 501-1000 employees
Clari
- Allows for more efficient funnel management - quick ability to update sales funnels in real time.
- Provides transparency for leadership to see what is happening with the deals in real time.
- Able to see the whole story within the sales cycle for upper management down to rep level, as well as those not within sales, to get an understanding of the state of the business.

Verified User
Analyst in Sales
Internet Company, 1001-5000 employeesCons
Chorus.ai
- The analytics around risks associated with certain words/phrases never seems to be accurate or relevant. Meaning I say things that are definitely not problematic, but they get marked that way.
- Needs to be easier to locate certain parts of a call, maybe by a more powerful word search. This isn't a problem for 30-60 minute calls but is more challenging for longer training sessions that last 3 hours.

Verified User
Employee in Sales
Professional Training & Coaching Company, 51-200 employeesClari
- I still find myself having to update apps in Salesforce as well as Clari when it's supposed to eliminate the need for duplicative forecasting tools.
- Reps don't have access to company-wide or even team reporting. Would be really helpful to see how other reps are doing and what deals they have

Verified User
Account Manager in Sales
Computer Software Company, 1001-5000 employeesPricing Details
Chorus.ai
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
—Clari
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Likelihood to Renew
Chorus.ai
Chorus.ai 6.2
Based on 4 answers
It's hard for me to give anything more than a 5 at this point. The primary reason is that we have only used it for a few months and I'm still getting a feel for the level of value it provides both to me and the team. In 4 or 5 months I'll have a better understanding of its value long term
Sr. Manager, Account Development
Auth0Computer Software, 501-1000 employees
Clari
No score
No answers yet
No answers on this topic
Usability
Chorus.ai
Chorus.ai 8.8
Based on 5 answers
Chorus has a great user experience. It is very easy to navigate and figure out. You do not need anyone to walk you through the usage and process as it is very easy to determine on your own, even if you are not a technologically savvy person. It is very easy to use in a variety of settings and the organizational structure makes it even easier to navigate.

Verified User
Consultant in Marketing
Marketing and Advertising Company, 11-50 employeesClari
Clari 9.3
Based on 4 answers
it is a very easy tool to use. It easily integrates with SFDC and is easy to learn how to use. Clari is a recommendation with any organization concerned with learning new tools because it is so simple to master.I would say it has a strong usability score for all level of users
Account Manager
Zoom Video CommunicationsInformation Technology & Services, 1001-5000 employees
Support Rating
Chorus.ai
Chorus.ai 8.2
Based on 4 answers
I personally have not had too many major issues with Chorus, but the times that I have reached out to their customer support team I have always received great responses in a very timely manner. Their support team is trained in a very polite way and cares about resolving your issue. They are knowledgeable and helpful and the customer service line does not take long to connect to a real individual.

Verified User
Consultant in Marketing
Marketing and Advertising Company, 11-50 employeesClari
Clari 9.0
Based on 5 answers
Clari is very willing to jump in and build out use cases. They will work to do anything for you. That said, their follow up is not great. We have had to reach out for follow up several times on a project, which is still not complete. I wish they taught us how to complete what we want, rather than doing it in house for us
Director of analytics
QualtricsInternet, 1001-5000 employees
Implementation Rating
Chorus.ai
Chorus.ai 7.3
Based on 2 answers
Like I noted in the other category, it has been smooth for the most part. But we really do enjoy the hard work of our CSM and everything he has been able to provide us in terms of support.
Sr. Manager, Account Development
Auth0Computer Software, 501-1000 employees
Clari
No score
No answers yet
No answers on this topic
Alternatives Considered
Chorus.ai
We only took an early look at Gong since we had heard many people recommend them. Functionality seemed to be about the same without any major reasons to choose Gong over Chorus, but we'd already tested & used Chorus at that point, so sticking with the proven tool was the better choice for us.
VP of Innovation
Sweet FishMedia Production, 11-50 employees
Clari
Even if I don’t have some experience with Datahug, this platform doesn’t have an excellent end-user experience as Clari. Also, Clari has simple integration with Sales Apps, mobile application and notifications work very well, and is faster than Datahug. Reports are more straightforward, and you have with Clari an easy way for customization.

Verified User
Employee in Sales
Computer Software Company, 5001-10,000 employeesReturn on Investment
Chorus.ai
- Reduced handoff time between Sales and Account Managers.
- Reduced time explaining client issues to internal teams- can easily send the Chorus recording.
- When people leave our company, it is nice having Chorus.ai to help fill us in on gaps around accounts.

Verified User
Account Manager in Customer Service
Internet Company, 201-500 employeesClari
- Has made it easier to keep track of ops. Our company has many open ops that sit and get drawn out. This makes it easy to forget about things and not update. Clari has helped us keep things on track and follow up on more closings that would have been left out.
- With a small sales team, the cost isn't much of an issue as the deals won from the tool means the ROI is there quickly. With large teams though, I could see that being an issue when compared to just Salesforce licenses

Verified User
C-Level Executive in Professional Services
Computer Software Company, 11-50 employees