Chorus by ZoomInfo vs. Modus

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Chorus by ZoomInfo
Score 8.1 out of 10
N/A
Chorus by ZoomInfo is an AI-powered Conversation Intelligence platform that captures & analyzes all customer engagements across phone calls, video meetings, and email, to help teams hit their number.N/A
Modus
Score 8.0 out of 10
N/A
Modus (formerly App Data Room) is designed to drive sales success, by helping customers create and distribute content for the most critical moments of their sales process. The vendor boasts more than 120,000 sales and marketing professionals are using Modus to conduct 250,000 Critical Customer Conversations every day.N/A
Pricing
Chorus by ZoomInfoModus
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Chorus by ZoomInfoModus
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional DetailsThe off-the-shelf version starts at $45 per user per month. Whitelabel, integrations, enterprise pricing and authentication packages available on request.
More Pricing Information
Features
Chorus by ZoomInfoModus
Conversation Intelligence Software Features
Comparison of Conversation Intelligence Software Features features of Product A and Product B
Chorus by ZoomInfo
8.7
5 Ratings
11% above category average
Modus
-
Ratings
Speech-to-Text Transcription9.15 Ratings00 Ratings
Keyword Detection9.15 Ratings00 Ratings
Sentiment Analysis8.45 Ratings00 Ratings
Speaker Diarization7.85 Ratings00 Ratings
Call Recording Playback9.35 Ratings00 Ratings
Call Summarization9.15 Ratings00 Ratings
Conversion Metrics8.95 Ratings00 Ratings
Keyword Search & Retrieval9.15 Ratings00 Ratings
Call Tagging7.85 Ratings00 Ratings
Integration with CRM Systems8.84 Ratings00 Ratings
Best Alternatives
Chorus by ZoomInfoModus
Small Businesses
Clari Copilot
Clari Copilot
Score 8.9 out of 10
Mediafly
Mediafly
Score 7.4 out of 10
Medium-sized Companies
Clari
Clari
Score 8.1 out of 10
Paperflite
Paperflite
Score 9.6 out of 10
Enterprises
Clari
Clari
Score 8.1 out of 10
Paperflite
Paperflite
Score 9.6 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Chorus by ZoomInfoModus
Likelihood to Recommend
8.6
(269 ratings)
9.5
(2 ratings)
Likelihood to Renew
6.1
(4 ratings)
9.0
(1 ratings)
Usability
5.2
(6 ratings)
10.0
(1 ratings)
Support Rating
8.2
(3 ratings)
9.0
(1 ratings)
Implementation Rating
7.3
(2 ratings)
10.0
(1 ratings)
Ease of integration
6.8
(3 ratings)
-
(0 ratings)
User Testimonials
Chorus by ZoomInfoModus
Likelihood to Recommend
ZoomInfo
When I do a discovery call with a customer and the customer is open to have the call recorded, it is very useful for me to get a transcript of the information shared and the action items right after the call has ended. I typically will share the link to the recording with my Account Executive, and also with the customer when they asked a demo of our product to be recorded.
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Modus
ADR is a great interactive tool for B2B businesses that sales deals one-on-one with the customer. I don't think it would be well suited for B2C businesses because of the need and cost for individual licenses per user. I would highly recommend this tool to B2B companies that practice traditional sales with a technological edge.
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Pros
ZoomInfo
  • Great job on putting the conversion metrics. It's a big help knowing our metrics in every meeting.
  • We learned what areas need to be improved and also the strength we had during that conversation.
  • It also provides the length of speech of each participants.
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Modus
  • Allows us to include video collateral in our portfolio
  • Allows visibility into an activity that the recipient performs once collateral is sent to them
  • Provides analytics around most and least used pieces of collateral
  • Allows our marketing team to generate and upload new collateral on demand
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Cons
ZoomInfo
  • The analytics around risks associated with certain words/phrases never seems to be accurate or relevant. Meaning I say things that are definitely not problematic, but they get marked that way.
  • Needs to be easier to locate certain parts of a call, maybe by a more powerful word search. This isn't a problem for 30-60 minute calls but is more challenging for longer training sessions that last 3 hours.
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Modus
  • I wish the App UI was the same across all platforms. The app looks different on Windows than iOS.
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Likelihood to Renew
ZoomInfo
It's hard for me to give anything more than a 5 at this point. The primary reason is that we have only used it for a few months and I'm still getting a feel for the level of value it provides both to me and the team. In 4 or 5 months I'll have a better understanding of its value long term
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Modus
App Data Room has been instrumental in allowing our sale representatives to present up-to-date and innovative marketing collateral to potential customers. A second value add is that our Marketing Department is able to create and upload the most current material to the app so that our sales representatives have access to the most up-to-date information to present to our customers.
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Usability
ZoomInfo
This was sold internally as something that would help us be more efficient. I had high hopes that the speech-to-text feature would be useful for getting call notes/next steps, etc documented. But due to the limitations of the software, these things would take longer using Chorus than if I just write things down manually - disappointing.
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Modus
Overall, the App Data Room product is easy to use. Our Marketing Department is able to quickly upload updated and new material once they create the documents. Users are able to quickly find material filed by subject matter. Once the appropriate material is located, it can be presented on their iPad and emailed to prospective customers who indicate interest in the products.
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Support Rating
ZoomInfo
I personally have not had too many major issues with Chorus, but the times that I have reached out to their customer support team I have always received great responses in a very timely manner. Their support team is trained in a very polite way and cares about resolving your issue. They are knowledgeable and helpful and the customer service line does not take long to connect to a real individual.
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Modus
The few support requests that we have submitted have been resolved within 2 business days. The App Data Room staff has also been responsive to suggestions from our staff to upgrade the product - specifically in the area of analytics.
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Implementation Rating
ZoomInfo
Like I noted in the other category, it has been smooth for the most part. But we really do enjoy the hard work of our CSM and everything he has been able to provide us in terms of support.
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Modus
No, key insights. Implementation was easy. The App Data Room staff hosted initial training sessions for our support personnel, and then these support persons conducted training and support sessions for our users.
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Alternatives Considered
ZoomInfo
We stayed with Chorus by ZoomInfo because of the superior way it recaps our calls. Depending on the length of the call and what is being discussed, Chorus by ZoomInfo will usually provide 10 key points in clear detail. When we used Gong, we were finding it was only providing three or four key points. The quality of the recaps was very low as they were very short and were not worded very well.
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Modus
We've used custom developed tools in the past but the upfront cost is very high and the solution we had was very costly to update. We did not have a CMS previously so real-time updates were unheard of. App Data Room has all of the features we previously had plus so much more.
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Return on Investment
ZoomInfo
  • Reducing cost on training for sales persons.
  • As a salesperson Chorus.ai help me to better my sales performance and accuracy on proposals I send based on everything the customer has mentioned during the calls. It's hard to quantify, but it definitely adds on the closing rate percentage.
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Modus
  • I don't have any hard numbers. But all I get are good reviews and compliments from our sales team and customers who interact with ADR.
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ScreenShots

Chorus by ZoomInfo Screenshots

Screenshot of Deal and Account VisibilityScreenshot of Post-Meeting BriefScreenshot of Team Analytics

Modus Screenshots

Screenshot of Always Up-To-DateScreenshot of Content ManagementScreenshot of In-Depth AnalyticsScreenshot of Instant Follow-UpsScreenshot of Works Online and Offline