What users are saying about
46 Ratings
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Score 8.9 out of 100
8 Ratings
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Score 5 out of 100

Feature Set Ratings

  • Opal ranks higher in 3 feature sets: Project Management, Communication, File Sharing & Management

Project Management

6.8

Cisco Business Edition 7000

68%
7.9

Opal

79%
Opal ranks higher in 6/7 features

Task Management

7.4
74%
8 Ratings
9.1
91%
1 Rating

Gantt Charts

7.1
71%
6 Ratings
9.1
91%
1 Rating

Scheduling

7.2
72%
6 Ratings
9.1
91%
1 Rating

Workflow Automation

7.2
72%
6 Ratings
9.1
91%
1 Rating

Mobile Access

6.2
62%
8 Ratings
1.0
10%
1 Rating

Search

6.8
68%
6 Ratings
9.1
91%
1 Rating

Visual planning tools

6.0
60%
5 Ratings
9.1
91%
1 Rating

Communication

6.0

Cisco Business Edition 7000

60%
6.1

Opal

61%
Cisco Business Edition 7000 ranks higher in 7/8 features

Chat

6.3
63%
7 Ratings
4.5
45%
1 Rating

Notifications

6.4
64%
7 Ratings
9.1
91%
1 Rating

Discussions

5.7
57%
7 Ratings
4.5
45%
1 Rating

Surveys

6.3
63%
6 Ratings
N/A
0 Ratings

Internal knowledgebase

6.2
62%
7 Ratings
N/A
0 Ratings

Integrates with GoToMeeting

5.4
54%
4 Ratings
N/A
0 Ratings

Integrates with Gmail and Google Hangouts

5.2
52%
5 Ratings
N/A
0 Ratings

Integrates with Outlook

6.4
64%
6 Ratings
N/A
0 Ratings

File Sharing & Management

6.4

Cisco Business Edition 7000

64%
9.1

Opal

91%
Opal ranks higher in 5/8 features

Versioning

5.6
56%
6 Ratings
9.1
91%
1 Rating

Video files

6.9
69%
6 Ratings
9.1
91%
1 Rating

Audio files

7.4
74%
7 Ratings
9.1
91%
1 Rating

Document collaboration

6.4
64%
8 Ratings
9.1
91%
1 Rating

Access control

5.9
59%
6 Ratings
9.1
91%
1 Rating

Advanced security features

7.0
70%
8 Ratings
N/A
0 Ratings

Integrates with Google Drive

5.1
51%
4 Ratings
N/A
0 Ratings

Device sync

6.9
69%
6 Ratings
N/A
0 Ratings

Attribute Ratings

  • Opal is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.0

Cisco Business Edition 7000

80%
9 Ratings
9.2

Opal

92%
5 Ratings

Likelihood to Renew

Cisco Business Edition 7000

N/A
0 Ratings
10.0

Opal

100%
1 Rating

Likelihood to Recommend

Cisco Business Edition 7000

It supports around 8 to 10 collaboration applications. It's [cost-effective] considering [one-time] deployment.Helps in increasing productivity. Easy to deploy and manage platform.
Alekh SK | TrustRadius Reviewer

Opal

I honestly cannot recommend this tool enough. Opal is such a valuable tool for brand content creators and there is nothing like it available. If you're serious about content marketing and have a need to find ways to collaborate, plan and provide more visibility among teams, then Opal really is the only way to go. One more thing that's not being mentioned: The tool is simply amazing but it's only as amazing is the team behind the tool. Their customer support and willingness to quickly be in touch when needed is a key feature within itself. Seriously, such a good team of people.
Kenji Onozawa | TrustRadius Reviewer

Pros

Cisco Business Edition 7000

  • All in one platform that includes all the Cisco UC services in one appliance.
  • All the services are ready to use and preconfigured.
  • Tools available improve productivity and user experience.
Anonymous | TrustRadius Reviewer

Opal

  • Content planning: you can look at one asset and see how it is being used across multiple channels by multiple teams.
  • Content collaboration: it is really easy to see what other people and teams are contributing to an asset, or how they are using it. We can also duplicate content that was created by another team to use as a starting point in our own content collaboration.
  • High level/big picture overview: Opal allows us to see content that is being created, planned and scheduled very easily; it goes beyond social content (which we can also see in Sprinklr) to show us content created across multiple channels.
Kelly Rigotti | TrustRadius Reviewer

Cons

Cisco Business Edition 7000

  • More cloud based services need to be added to the default service package.
  • Companies frequently require a small contact center within the UC environment. It would be nice to see a build it contact center in the box.
  • It would be nice to see some advanced AI based services (IVR voice recognition service) in the BE7K application list.
  • Call recording should be also built in.
Anonymous | TrustRadius Reviewer

Opal

  • No publishing capabilities, for the most part.
  • No analytics tie-ins.
  • Rather pricey.
  • Requires someone to really manage the structure in order to keep the tool organized and use it effectively. When this is done right, though, it's worthwhile.
Anonymous | TrustRadius Reviewer

Pricing Details

Cisco Business Edition 7000

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Opal

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Alternatives Considered

Cisco Business Edition 7000

I've used 220s and 240s too, but it takes a lot of time to set them up, a lot of time to download the iso files, and set up of datastores. 7k saves the engineer a lot of pre-build assessment and evaluation time. Gets a lot done in a lot less time, returns are a happy engineer and a happier customer.
Anonymous | TrustRadius Reviewer

Opal

You get for what you paid for. Opal has more features
Teena Thach | TrustRadius Reviewer

Return on Investment

Cisco Business Edition 7000

  • We were able to sell it to many customers and has proved beneficial always.
  • Less number of complaints.
  • Amazing support from Cisco TAC.
Ujjwal Goel | TrustRadius Reviewer

Opal

  • Opal allows for more discipline in marketing as teams are better aligned on messaging and big moments.
  • Opal cuts down on communication breakdowns and mistakes, which in the end leads to more happy customers.
  • I think Opal provides the team with more confidence as everyone is on the same page. With everything in one place rather than communications being lost in emails, etc., everyone is more efficient and can work knowing that there is one source of truth.
Kenji Onozawa | TrustRadius Reviewer

Screenshots

Cisco Business Edition 7000

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