What users are saying about
46 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.9 out of 100
Based on 46 reviews and ratings
8 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 5 out of 100
Based on 8 reviews and ratings
Feature Set Ratings
- Opal ranks higher in 3 feature sets: Project Management, Communication, File Sharing & Management
Project Management
6.8
Cisco Business Edition 7000
68%
7.9
Opal
79%
Opal ranks higher in 6/7 features
Opal ranks higher in 6/7 features
Task Management
7.4
74%
8 Ratings

9.1
91%
1 Rating
Gantt Charts
7.1
71%
6 Ratings

9.1
91%
1 Rating
Scheduling
7.2
72%
6 Ratings

9.1
91%
1 Rating
Workflow Automation
7.2
72%
6 Ratings

9.1
91%
1 Rating
Mobile Access
6.2
62%
8 Ratings

1.0
10%
1 Rating
Search
6.8
68%
6 Ratings

9.1
91%
1 Rating
Visual planning tools
6.0
60%
5 Ratings

9.1
91%
1 Rating
Communication
6.0
Cisco Business Edition 7000
60%
6.1
Opal
61%
Cisco Business Edition 7000 ranks higher in 7/8 features
Cisco Business Edition 7000 ranks higher in 7/8 features
Chat
6.3
63%
7 Ratings

4.5
45%
1 Rating
Notifications
6.4
64%
7 Ratings

9.1
91%
1 Rating
Discussions
5.7
57%
7 Ratings

4.5
45%
1 Rating
Surveys
6.3
63%
6 Ratings

N/A
0 Ratings
Internal knowledgebase
6.2
62%
7 Ratings

N/A
0 Ratings
Integrates with GoToMeeting
5.4
54%
4 Ratings

N/A
0 Ratings
Integrates with Gmail and Google Hangouts
5.2
52%
5 Ratings

N/A
0 Ratings
Integrates with Outlook
6.4
64%
6 Ratings

N/A
0 Ratings
File Sharing & Management
6.4
Cisco Business Edition 7000
64%
9.1
Opal
91%
Opal ranks higher in 5/8 features
Opal ranks higher in 5/8 features
Versioning
5.6
56%
6 Ratings

9.1
91%
1 Rating
Video files
6.9
69%
6 Ratings

9.1
91%
1 Rating
Audio files
7.4
74%
7 Ratings

9.1
91%
1 Rating
Document collaboration
6.4
64%
8 Ratings

9.1
91%
1 Rating
Access control
5.9
59%
6 Ratings

9.1
91%
1 Rating
Advanced security features
7.0
70%
8 Ratings

N/A
0 Ratings
Integrates with Google Drive
5.1
51%
4 Ratings

N/A
0 Ratings
Device sync
6.9
69%
6 Ratings

N/A
0 Ratings
Attribute Ratings
- Opal is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
8.0
Cisco Business Edition 7000
80%
9 Ratings
9.2
Opal
92%
5 Ratings
Likelihood to Renew
Cisco Business Edition 7000
N/A
0 Ratings
10.0
Opal
100%
1 Rating
Likelihood to Recommend
Cisco Business Edition 7000
It supports around 8 to 10 collaboration applications. It's [cost-effective] considering [one-time] deployment.Helps in increasing productivity. Easy to deploy and manage platform.
Assistant Manager - Products and Solutions
Commedia Solutions Pvt LtdTelecommunications, 51-200 employees
Opal
I honestly cannot recommend this tool enough. Opal is such a valuable tool for brand content creators and there is nothing like it available. If you're serious about content marketing and have a need to find ways to collaborate, plan and provide more visibility among teams, then Opal really is the only way to go. One more thing that's not being mentioned: The tool is simply amazing but it's only as amazing is the team behind the tool. Their customer support and willingness to quickly be in touch when needed is a key feature within itself. Seriously, such a good team of people.
Social Media Manager
Alaska AirlinesAirlines/Aviation, 10,001+ employees
Pros
Cisco Business Edition 7000
- All in one platform that includes all the Cisco UC services in one appliance.
- All the services are ready to use and preconfigured.
- Tools available improve productivity and user experience.

Verified User
Paraprofessional in Social Media
Education Management Company, 5001-10,000 employeesOpal
- Content planning: you can look at one asset and see how it is being used across multiple channels by multiple teams.
- Content collaboration: it is really easy to see what other people and teams are contributing to an asset, or how they are using it. We can also duplicate content that was created by another team to use as a starting point in our own content collaboration.
- High level/big picture overview: Opal allows us to see content that is being created, planned and scheduled very easily; it goes beyond social content (which we can also see in Sprinklr) to show us content created across multiple channels.
Director of Digital Marketing
SAP ConcurComputer Software, 5001-10,000 employees
Cons
Cisco Business Edition 7000
- More cloud based services need to be added to the default service package.
- Companies frequently require a small contact center within the UC environment. It would be nice to see a build it contact center in the box.
- It would be nice to see some advanced AI based services (IVR voice recognition service) in the BE7K application list.
- Call recording should be also built in.

Verified User
Paraprofessional in Social Media
Education Management Company, 5001-10,000 employeesOpal
- No publishing capabilities, for the most part.
- No analytics tie-ins.
- Rather pricey.
- Requires someone to really manage the structure in order to keep the tool organized and use it effectively. When this is done right, though, it's worthwhile.

Verified User
Vice-President in Marketing
Management Consulting Company, 1-10 employeesPricing Details
Cisco Business Edition 7000
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Opal
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Alternatives Considered
Cisco Business Edition 7000
I've used 220s and 240s too, but it takes a lot of time to set them up, a lot of time to download the iso files, and set up of datastores. 7k saves the engineer a lot of pre-build assessment and evaluation time. Gets a lot done in a lot less time, returns are a happy engineer and a happier customer.

Verified User
Consultant in Information Technology
Telecommunications Company, 10,001+ employeesOpal
You get for what you paid for. Opal has more features
Associate Community Manager
StarbucksMarketing and Advertising, 5001-10,000 employees
Return on Investment
Cisco Business Edition 7000
- We were able to sell it to many customers and has proved beneficial always.
- Less number of complaints.
- Amazing support from Cisco TAC.
Senior Build & Design Consultant
BTTelecommunications, 10,001+ employees
Opal
- Opal allows for more discipline in marketing as teams are better aligned on messaging and big moments.
- Opal cuts down on communication breakdowns and mistakes, which in the end leads to more happy customers.
- I think Opal provides the team with more confidence as everyone is on the same page. With everything in one place rather than communications being lost in emails, etc., everyone is more efficient and can work knowing that there is one source of truth.
Social Media Manager
Alaska AirlinesAirlines/Aviation, 10,001+ employees