Cisco Unified Contact Center vs. Genesys IVR
Cisco Unified Contact Center vs. Genesys IVR
Product | Rating | Most Used By | Product Summary | Starting Price |
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Cisco Unified Contact Center | N/A | Cisco Unified Contact Center is a contact center platform that can support up to 24,000 agents. It supports call routing, omnichannel integrations, and a management portal for creating customer profiles, segmentation, and resource monitoring. | N/A | |
Genesys IVR | N/A | Genesys provides IVR (interactive voice response) products and services. | N/A |
Cisco Unified Contact Center | Genesys IVR | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | Must contact sales team for pricing. | — | ||||||||||||||
More Pricing Information |
Cisco Unified Contact Center | Genesys IVR | |
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Top Pros | ||
Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Cisco Unified Contact Center | Genesys IVR | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | RingCentral Contact Center Score 7.9 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Zoom Contact Center Score 9.2 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Verint Speech Analytics Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Cisco Unified Contact Center | Genesys IVR | |
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Likelihood to Recommend | 9.5 (48 ratings) | 9.2 (2 ratings) |
Likelihood to Renew | 9.1 (5 ratings) | - (0 ratings) |
Usability | 8.3 (7 ratings) | - (0 ratings) |
Support Rating | 7.5 (15 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 8.0 (2 ratings) | - (0 ratings) |
Professional Services | 8.0 (1 ratings) | - (0 ratings) |
Cisco Unified Contact Center | Genesys IVR | |
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Likelihood to Recommend | Cisco | Genesys |
Pros | Cisco | Genesys |
Cons | Cisco | Genesys |
Likelihood to Renew | Cisco | Genesys No answers on this topic |
Usability | Cisco | Genesys No answers on this topic |
Support Rating | Cisco | Genesys No answers on this topic |
Alternatives Considered | Cisco | Genesys |
Contract Terms and Pricing Model | Cisco | Genesys No answers on this topic |
Professional Services | Cisco | Genesys No answers on this topic |
Return on Investment | Cisco | Genesys |
ScreenShots |