Cisco Unified Contact Center vs. TELUSCloud Contact Center
Cisco Unified Contact Center vs. TELUSCloud Contact Center
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
Cisco Unified Contact Center | N/A | Cisco Unified Contact Center is a contact center platform that can support up to 24,000 agents. It supports call routing, omnichannel integrations, and a management portal for creating customer profiles, segmentation, and resource monitoring. | N/A | |
TELUS Cloud Contact Center (TC3) | N/A | TELUS Cloud Contact Center (TC3) is a hosted, on-demand, multi-tenant omnichannel contact center solution based on Cisco’s Hosted Collaboration platform - an end-to-end, fully managed, enterprise grade solution that allows entities to focus on their core business while leveraging TELUS International's CX expertise. TELUS International is the company formed from Xavient Digital, after that company's acquisition by TELUS in 2018. | N/A |
Cisco Unified Contact Center | TELUSCloud Contact Center | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | Must contact sales team for pricing. | — | ||||||||||||||
More Pricing Information |
Cisco Unified Contact Center | TELUSCloud Contact Center | |
---|---|---|
Top Pros | ||
Top Cons |
|
|
Cisco Unified Contact Center | TELUSCloud Contact Center | ||||||||||||||||||||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Contact Center Software |
| ||||||||||||||||||||||||||||||||||||||||||
Workforce Optimization (WFO) |
|
Cisco Unified Contact Center | TELUSCloud Contact Center | |
---|---|---|
Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Cisco Unified Contact Center | TELUSCloud Contact Center | |
---|---|---|
Likelihood to Recommend | 9.5 (48 ratings) | 8.0 (1 ratings) |
Likelihood to Renew | 9.1 (5 ratings) | - (0 ratings) |
Usability | 8.3 (7 ratings) | - (0 ratings) |
Support Rating | 7.5 (15 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 8.0 (2 ratings) | - (0 ratings) |
Professional Services | 8.0 (1 ratings) | - (0 ratings) |
Cisco Unified Contact Center | TELUSCloud Contact Center | |
---|---|---|
Likelihood to Recommend | Cisco | TELUS International |
Pros | Cisco | TELUS International |
Cons | Cisco | TELUS International |
Likelihood to Renew | Cisco | TELUS International No answers on this topic |
Usability | Cisco | TELUS International No answers on this topic |
Support Rating | Cisco | TELUS International No answers on this topic |
Alternatives Considered | Cisco | TELUS International |
Contract Terms and Pricing Model | Cisco | TELUS International No answers on this topic |
Professional Services | Cisco | TELUS International No answers on this topic |
Return on Investment | Cisco | TELUS International |
ScreenShots |