Webex Contact Center vs. Khoros CX Insights
Webex Contact Center vs. Khoros CX Insights
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
Webex Contact Center | N/A | Cisco Webex Contact Center is a cloud-based omni-channel (e.g. voice, email, and chat) contact center solution providing customer / agent matching, customer service self-service agent, and built-in chat and voice for collaboration between agents. | N/A | |
Khoros CX Insights | N/A | Khoros CX Insights (formerly Topbox, acquired by Khoros January 2021) offers Enterprise Conversation Analytics software as a solution to aggregate conversational data from every customer interaction for deep analysis. The vendor states everywhere customers talk to or about a company, the solution is listening with AI-backed natural language processing to deliver a unified view of any customer’s experience with a brand. | N/A |
Webex Contact Center | Khoros CX Insights | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Webex Contact Center | Khoros CX Insights | |
---|---|---|
Top Pros |
| |
Top Cons |
|
|
Webex Contact Center | Khoros CX Insights | ||||||||||||||||||||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Contact Center Software |
| ||||||||||||||||||||||||||||||||||||||||||
Workforce Optimization (WFO) |
|
Webex Contact Center | Khoros CX Insights | |
---|---|---|
Small Businesses | CloudTalk Score 9.5 out of 10 | Sogolytics Score 8.9 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | CustomerSuccessBox Score 9.5 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Quadient Inspire Score 9.4 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Webex Contact Center | Khoros CX Insights | |
---|---|---|
Likelihood to Recommend | 8.5 (23 ratings) | 7.3 (1 ratings) |
Likelihood to Renew | 8.2 (1 ratings) | - (0 ratings) |
Webex Contact Center | Khoros CX Insights | |
---|---|---|
Likelihood to Recommend | Cisco | Khoros (Formerly Spredfast + Lithium) |
Pros | Cisco | Khoros (Formerly Spredfast + Lithium) No answers on this topic |
Cons | Cisco | Khoros (Formerly Spredfast + Lithium) |
Alternatives Considered | Cisco | Khoros (Formerly Spredfast + Lithium) |
Return on Investment | Cisco | Khoros (Formerly Spredfast + Lithium) No answers on this topic |
ScreenShots | Webex Contact Center Screenshots | Khoros CX Insights Screenshots |