Clarabridge (discontinued) vs. Salesforce Sales Cloud

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Clarabridge (discontinued)
Score 9.3 out of 10
N/A
Clarabridge was a solution that helped users understand how customers and employees feel about a company without having to ask. It was acquired by Qualtrics, and its capabilities are now part of the Qualtrics product suite's capabilities.N/A
Salesforce Sales Cloud
Score 8.3 out of 10
N/A
Salesforce Sales Cloud is a platform for sales with a community of Sellers, Sales Leaders, and Sales Operations, who use the solution to grow sales and increase productivity. The AI CRM for Sales features data built right in, so that companies can sell faster, sell smarter and sell efficiently. Salesforce Sales Cloud is used for, and supports: Buyer Engagement Sales Engagement Enablement Sales AI Sales Analytics Team…
$25
per month
Pricing
Clarabridge (discontinued)Salesforce Sales Cloud
Editions & Modules
No answers on this topic
Starter
$25.00
Per User/Per Month
Professional
$80.00
Per User/Per Month
Enterprise
$165.00
Per User/Per Month
Unlimited
$330.00
Per user/Per month
Offerings
Pricing Offerings
Clarabridge (discontinued)Salesforce Sales Cloud
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeOptional
Additional Details
More Pricing Information
Community Pulse
Clarabridge (discontinued)Salesforce Sales Cloud
Considered Both Products
Clarabridge (discontinued)

No answer on this topic

Salesforce Sales Cloud
Chose Salesforce Sales Cloud
No contest. Salesforce is by far the most user-friendly and powerful CRM I have ever used. It is general enough to cover all kinds of use cases, but also has specific packages and tools to narrow down to your specific use case and make it relevant to your industry or function. …
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
Clarabridge (discontinued)Salesforce Sales Cloud
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Clarabridge (discontinued)
-
Ratings
Salesforce Sales Cloud
7.3
215 Ratings
5% below category average
Customer data management / contact management00 Ratings8.2215 Ratings
Workflow management00 Ratings7.5206 Ratings
Territory management00 Ratings7.2164 Ratings
Opportunity management00 Ratings8.1209 Ratings
Integration with email client (e.g., Outlook or Gmail)00 Ratings6.8196 Ratings
Contract management00 Ratings6.6168 Ratings
Quote & order management00 Ratings6.8153 Ratings
Interaction tracking00 Ratings7.3181 Ratings
Channel / partner relationship management00 Ratings7.5146 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Clarabridge (discontinued)
-
Ratings
Salesforce Sales Cloud
7.3
60 Ratings
3% below category average
Case management00 Ratings7.360 Ratings
Call center management00 Ratings7.346 Ratings
Help desk management00 Ratings7.550 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Clarabridge (discontinued)
-
Ratings
Salesforce Sales Cloud
7.2
196 Ratings
5% below category average
Lead management00 Ratings7.3192 Ratings
Email marketing00 Ratings7.1162 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Clarabridge (discontinued)
-
Ratings
Salesforce Sales Cloud
7.5
197 Ratings
1% below category average
Task management00 Ratings7.1188 Ratings
Billing and invoicing management00 Ratings7.541 Ratings
Reporting00 Ratings7.8152 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Clarabridge (discontinued)
-
Ratings
Salesforce Sales Cloud
7.5
211 Ratings
1% below category average
Forecasting00 Ratings7.0182 Ratings
Pipeline visualization00 Ratings7.4199 Ratings
Customizable reports00 Ratings8.1209 Ratings
Customization
Comparison of Customization features of Product A and Product B
Clarabridge (discontinued)
-
Ratings
Salesforce Sales Cloud
7.6
203 Ratings
0% above category average
Custom fields00 Ratings7.5201 Ratings
Custom objects00 Ratings7.8191 Ratings
Scripting environment00 Ratings7.2141 Ratings
API for custom integration00 Ratings7.7165 Ratings
Security
Comparison of Security features of Product A and Product B
Clarabridge (discontinued)
-
Ratings
Salesforce Sales Cloud
8.6
204 Ratings
3% above category average
Single sign-on capability00 Ratings8.7172 Ratings
Role-based user permissions00 Ratings8.4177 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Clarabridge (discontinued)
-
Ratings
Salesforce Sales Cloud
7.1
128 Ratings
2% below category average
Social data00 Ratings7.2127 Ratings
Social engagement00 Ratings7.0124 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Clarabridge (discontinued)
-
Ratings
Salesforce Sales Cloud
8.0
175 Ratings
11% above category average
Marketing automation00 Ratings7.8171 Ratings
Compensation management00 Ratings8.2113 Ratings
Platform
Comparison of Platform features of Product A and Product B
Clarabridge (discontinued)
-
Ratings
Salesforce Sales Cloud
6.9
185 Ratings
8% below category average
Mobile access00 Ratings6.9185 Ratings
Best Alternatives
Clarabridge (discontinued)Salesforce Sales Cloud
Small Businesses
Sogolytics
Sogolytics
Score 8.9 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
CustomerSuccessBox
CustomerSuccessBox
Score 9.5 out of 10
Creatio
Creatio
Score 9.1 out of 10
Enterprises
Quadient Inspire
Quadient Inspire
Score 9.4 out of 10
Creatio
Creatio
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Clarabridge (discontinued)Salesforce Sales Cloud
Likelihood to Recommend
5.0
(4 ratings)
8.2
(347 ratings)
Likelihood to Renew
8.2
(1 ratings)
9.0
(56 ratings)
Usability
-
(0 ratings)
7.5
(120 ratings)
Availability
-
(0 ratings)
9.8
(27 ratings)
Performance
-
(0 ratings)
9.0
(18 ratings)
Support Rating
-
(0 ratings)
5.7
(91 ratings)
In-Person Training
-
(0 ratings)
7.9
(11 ratings)
Online Training
-
(0 ratings)
9.1
(15 ratings)
Implementation Rating
-
(0 ratings)
1.0
(18 ratings)
Configurability
-
(0 ratings)
10.0
(2 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
8.8
(9 ratings)
Product Scalability
-
(0 ratings)
9.3
(6 ratings)
Professional Services
-
(0 ratings)
9.3
(8 ratings)
User Testimonials
Clarabridge (discontinued)Salesforce Sales Cloud
Likelihood to Recommend
Discontinued Products
The tool is awesome and the survey tool that was demoed for me is truly one that will be a game changer. I've actually been on site with clarabridge and they are awesome and they truly have a bright future in this industry. As HR analytics takes off and continues to grow, they will continue to become a key in how different talent, initiatives, etc., are assessed and can truly get an insight on the voice of employees on many possible initiatives.
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Salesforce
Where do I even start? It's a holy grail for sales folks like myself. It makes our lives easier to manage leads, nurture them, help with contracting, and keep track of all the stages and customer data. It can easily be integrated with any voice software or email app to keep a record of your conversation with the prospect/customer.
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Pros
Discontinued Products
  • With Engagor, it is possible to organize a large volume of mentions in different mailboxes, which is perfect for our large company. With special Smart Folders to drill down into our data, we can make it possible to organize our mentions even more in-depth, divide the workload, and optimize our workflow. This increased efficiency makes it possible to work together closely as a team, across different departments. To sum this up: the Engagor platform provides our company with the perfect foundation to optimize our entire organizational structure.
  • Another very interesting feature Engagor offers is their helpful and state-of-the-art tagging system. At NMBS we filter through large bulks of mentions and private messages on a daily basis which would be very difficult to organize without Engagor.
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Salesforce
  • Customer Relationship Management is made so much easier by using Salesforce. I love the ability to move between customer contacts easily and to chatter with my other teammates.
  • It’s so beneficial to have more industry data and to store it in Salesforce. From comparing my customers, I can make better recommendations as to what practices will be most beneficial and productive for them to use.
  • I love the integrations that I can use with Salesforce. It will document the communication I’ve had between customer contacts. It also documents tasks for me to complete regarding their implementations. I find it so easy to navigate to find good data.
  • In Salesforce I can also see the files and contractual agreements customers signed, and I love that it’s easy to find in their profiles. It’s helpful because sometimes my coworkers do not add the files to the google drive folders we use for storing customer facility data, so this is a great backup resource.
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Cons
Discontinued Products
  • User interface could be more intuitive.
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Salesforce
  • The Knowledge module can be improved. It is still limited compared to regular CMS. Still not possible to have a filter view per data categories
  • Using the Community portal also comes with a limited Community reply function that doesn´t allow text formatting. Very difficult to move staff away from emailing customers when this text box is very poor
  • Rigidity when you work in a big organization with same template. It needs to be a one fits all instance and the local needs are deprioritized because SF doesn´t allow customization
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Likelihood to Renew
Discontinued Products
Extensive featureset, great customer service.
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Salesforce
There are days when I wish we hadn't switched, but I know that if we put in the time, we will get to where we want to be with the software and that it has many more capabilities than anything else we looked at. However, the amount of time and onboarding we need to do is also far greater than we realized/were told when we originally bought the product. They told us we should hire onboarding support, but at the end, after we had already reached our budget maximum for this, so it's been slower than we had hoped.
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Usability
Discontinued Products
No answers on this topic
Salesforce
Salesforce has been designed on the basis of "Clicks, not code". So anyone willing to learn the Salesforce user interface (which is quite good as far as management software platforms go) is able to become a Salesforce user or even a Salesforce administrator. You don't have to know coding language to work in the Salesforce environment. Also, Salesforce has one of the best software training resources (Trailhead) that I have ever encountered. It is free to all, easy to use, and most importantly it is interactive. No scrolling through endless text in a user manual. There are hands-on modules and related videos interlaced and through it all you earn points and badges to display your level of learning.
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Reliability and Availability
Discontinued Products
No answers on this topic
Salesforce
Salesforce is always available securely from any internet-capable device anywhere in the world, UNLESS you choose to set security measures so that ONLY trusted IP ranges may access the system at certain times of the day. It's all about choice and flexibility with Salesforce products.
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Performance
Discontinued Products
No answers on this topic
Salesforce
Salesforce performance in general is excellent. "The cloud infrastructure beneath Force.com has been fine-tuned over the past 10 years. It powers nearly 100,000+ businesses running more than 185,000 applications that 3 million users count on every day."
Points per Salesforce -
1) Multitenant kernel - With a multitenant platform, each business that uses the app doesn’t have its own copy. Instead, all businesses share a single copy and then customize it for their specific needs.
2) ISO 27001 certified security - You can’t compromise when it comes to enterprise-level security. Force.com is road-tested and trusted by nearly 100,000+ companies, including many of the world’s most security-conscious organizations, such as banks and health care providers.
3) Proven reliability - All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years.
4) Proven, real-time scalability - Force.com is used by many of the world's largest enterprises, including Cisco, Japan Post Network, and Symantec. Applications can automatically scale from a few users to millions of page views, as needed.
5) Real-time query optimizer - You need fast access to your data. The Force.com query optimizer delivers under 300ms response time, at a massive scale.
6) Real-time transparent system status - You can always see real-time system performance, availability, and security information at trust.salesforce.com.
7) Real-time upgrades - Unlike traditional software platforms, our upgrades never break your customizations, code, or integrations. We upgrade the platform for you 3 to 4 times each year. As a result, you’re always on the latest version, with access to the latest features, performance, and security enhancements.
8) Real-time sandbox environments - With a single click, you can create copies of your applications, configuration, and data in separate environments for development, testing, and training.
9) Three global production data centers and disaster recovery - Force.com runs on three geographically dispersed, mirrored data centers with built-in replication, disaster recovery, a redundant network backbone, and no single points of failure
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Support Rating
Discontinued Products
No answers on this topic
Salesforce
The overall support has been good. More and more features are being released quite frequently. Very small features are also making big difference in how the tool can be adapted and used better. If there is anything we need or are stuck, the support team sets up a call and helps in resolving the issue/provides workarounds.
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In-Person Training
Discontinued Products
No answers on this topic
Salesforce
I attended two training sessions. I would rate them a 4 as an advanced user. It was very basic – great for someone new – would give 8+ for new person.

I had 3 years of experience at the time. I skipped basic and went onto advanced and still not helpful. A lot of it was best practices that didn’t feel relevant for our business
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Online Training
Discontinued Products
No answers on this topic
Salesforce
I have gone through multiple. The content that’s delivered is quite basic – I wish they had more advanced training.

We are grandfathered into premium support plus training. We get unlimited access to instructor led and online training for free. We have taken advantage of this
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Implementation Rating
Discontinued Products
No answers on this topic
Salesforce
Just from an organizational standpoint - we standardized our data prior to moving to Salesforce. But we essentially standardized it wrong. That's created a big disgusting mess for us know that I'll have to deal with as the Admin. Be sure you think through use cases prior to doing something like that - seek outside opinions on how the data will work best, especially depending on what else you're going to integrate with Salesforce.
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Alternatives Considered
Discontinued Products
We moved to Zendesk as it allowed us to have everything we needed. We didn't face FB Jail, we were able to respond to IG, FB & Twitter DMs at all times. The analytics were a bit better and we were able to do NPS and CSAT attached through our Zendesk platform
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Salesforce
Hubspot if great for that SMB company, but it just has so many limitations for enterprises as compared to Sales Cloud. It is very rare that you "can't" do something in Salesforce, which is why I always prefer it over any other CRM
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Contract Terms and Pricing Model
Discontinued Products
No answers on this topic
Salesforce
Salesforce is the most widely used CRM system. Professionalism tends to increase when things go wrong for market leaders. Salesforce considers us as users because they own the market. Having all of our data in one place and all of our teams working within Salesforce. Anyone who uses Salesforce is impacted by it, even if they don't.
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Scalability
Discontinued Products
No answers on this topic
Salesforce
I've worked with Salesforce since 2001 in companies ranging from 4 to hundreds of sales people and the system has been able to scale and perhaps more importantly expand (functionally) to the needs of larger organizations. In fact in my previous company, as a provider of a solution that integrated with Salesforce, we had customers that had thousands of sales people using Salesforce.
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Professional Services
Discontinued Products
No answers on this topic
Salesforce
Using Salesforce.com has made my daily routines more efficient and simplified the manual tasks I had to perform independently. I can now access data from any device, online or offline, and provide better guidance to my team about the forecasts provided by the built-in artificial intelligence (AI). A chat with a Salesforce support specialist would be great. The knowledge base has a community forum where Salesforce users can ask questions and learn more about the product.
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Return on Investment
Discontinued Products
  • Well, due to the organization not truly pushing it for its value, we have struggled on this. We have seen great insight into certain projects when trying to improve certain processes or management structure and seeing the decline in those categories for term reasons/explanations but that does not truly say that the problem is fixed. You could draw a parallel but living in assumptions can cause more issues.
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Salesforce
  • It requires a lot of time to manage but does a good job keeping everything in one place
  • Managers! Quit having sales professionals create spreadsheets and reports ad hoc. The information is in SFDC. Build a report so you can get it yourself.
  • If used properly and not restricted and overmanaged, SFDC will provide huge ROI
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ScreenShots

Salesforce Sales Cloud Screenshots

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