What users are saying about
13 Ratings
18 Ratings
13 Ratings
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Score 6.2 out of 100
18 Ratings
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Score 9.3 out of 100

Feature Set Ratings

  • Claritysoft ranks higher in 6 feature sets: Sales Force Automation, Customer Service & Support, Marketing Automation, CRM Project Management, CRM Reporting & Analytics, Customization
  • Veeva CRM ranks higher in 1 feature set: Platform
  • Claritysoft and Veeva CRM are tied in 1 feature set: Security

Sales Force Automation

8.6

Claritysoft

86%
7.6

Veeva CRM

76%
Claritysoft ranks higher in 8/9 features

Customer data management / contact management

9.3
93%
5 Ratings
8.0
80%
3 Ratings

Workflow management

9.0
90%
4 Ratings
8.1
81%
3 Ratings

Territory management

8.2
82%
4 Ratings
7.1
71%
3 Ratings

Opportunity management

8.8
88%
5 Ratings
8.0
80%
2 Ratings

Integration with email client (e.g., Outlook or Gmail)

8.5
85%
5 Ratings
7.6
76%
2 Ratings

Quote & order management

7.5
75%
5 Ratings
6.1
61%
2 Ratings

Interaction tracking

9.0
90%
5 Ratings
8.3
83%
3 Ratings

Channel / partner relationship management

8.2
82%
4 Ratings
8.0
80%
2 Ratings

Contract management

N/A
0 Ratings
7.1
71%
2 Ratings

Customer Service & Support

10.0

Claritysoft

100%
8.0

Veeva CRM

80%
Veeva CRM ranks higher in 2/3 features

Help desk management

10.0
100%
3 Ratings
8.0
80%
1 Rating

Case management

N/A
0 Ratings
8.0
80%
2 Ratings

Call center management

N/A
0 Ratings
8.0
80%
1 Rating

Marketing Automation

8.8

Claritysoft

88%
7.1

Veeva CRM

71%
Claritysoft ranks higher in 2/2 features

Lead management

8.8
88%
4 Ratings
7.0
70%
2 Ratings

Email marketing

8.8
88%
4 Ratings
7.1
71%
2 Ratings

CRM Project Management

9.2

Claritysoft

92%
7.5

Veeva CRM

75%
Claritysoft ranks higher in 3/3 features

Task management

10.0
100%
4 Ratings
8.0
80%
2 Ratings

Billing and invoicing management

9.0
90%
3 Ratings
7.6
76%
2 Ratings

Reporting

8.5
85%
5 Ratings
6.9
69%
2 Ratings

CRM Reporting & Analytics

9.4

Claritysoft

94%
6.4

Veeva CRM

64%
Claritysoft ranks higher in 3/3 features

Forecasting

9.0
90%
4 Ratings
6.1
61%
2 Ratings

Pipeline visualization

9.0
90%
4 Ratings
7.7
77%
2 Ratings

Customizable reports

10.0
100%
4 Ratings
5.5
55%
3 Ratings

Customization

8.8

Claritysoft

88%
7.4

Veeva CRM

74%
Claritysoft ranks higher in 3/4 features

Custom fields

8.7
87%
5 Ratings
7.2
72%
3 Ratings

Custom objects

8.3
83%
4 Ratings
7.2
72%
3 Ratings

API for custom integration

9.4
94%
4 Ratings
7.9
79%
3 Ratings

Scripting environment

N/A
0 Ratings
7.3
73%
2 Ratings

Security

9.0

Claritysoft

90%
9.0

Veeva CRM

90%
Claritysoft ranks higher in 1/2 features

Single sign-on capability

8.5
85%
5 Ratings
9.0
90%
3 Ratings

Role-based user permissions

9.5
95%
5 Ratings
9.0
90%
3 Ratings

Platform

6.5

Claritysoft

65%
9.2

Veeva CRM

92%
Veeva CRM ranks higher in 1/1 features

Mobile access

6.5
65%
4 Ratings
9.2
92%
3 Ratings

Social CRM

Claritysoft

Feature Set Not Supported
N/A
8.5

Veeva CRM

85%
Veeva CRM ranks higher in 2/2 features

Social data

N/A
0 Ratings
8.0
80%
1 Rating

Social engagement

N/A
0 Ratings
9.0
90%
1 Rating

Integrations with 3rd-party Software

Claritysoft

Feature Set Not Supported
N/A
9.0

Veeva CRM

90%
Veeva CRM ranks higher in 1/1 features

Marketing automation

N/A
0 Ratings
9.0
90%
1 Rating

Attribute Ratings

  • Veeva CRM is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

7.3

Claritysoft

73%
5 Ratings
8.1

Veeva CRM

81%
3 Ratings

Likelihood to Recommend

Claritysoft

Great software for keeping track of things you've done or need to do with certain customers or potential customers.
Read full review

Veeva Systems

Good for larger teams with a lot of activities and therefore a good justification for the investment. Great for 'as above' + the companies looking to integrate Veeva CRM with other Veeva offerings, such as Align, Inslight, Zinc/PromoMats etc. Not so great for smaller organisations or those with more slightly more restricting budgets.
Read full review

Pros

Claritysoft

  • Claritysoft is a low-cost solution for smaller companies to be able to keep up with leads and customers.
  • It also is great for having one depository for quotes and opportunities you and your company are working on.
  • The marketing function seems to also work really well for sending out and tracking email campaigns.
Read full review

Veeva Systems

  • Easily accessible with any devices such as ipads, iphones and desktop
  • Data mining - system provides insightful information to users which are targeted for each customer
  • Increases productivity of field staffs
Read full review

Cons

Claritysoft

  • Needs to have the ability to be able to change accounts, opportunities, leads, and contacts over to another rep without having to go into each field separately--this is extremely time-consuming.
  • Would like to see each page be able to bring up more then 100 clients at a time.
Read full review

Veeva Systems

  • Configuration flexibility specific to Medical continues to be a challenge to differentiate from Commercial
  • Standardization of permissions and customization across teams
  • Pricing
Read full review

Pricing Details

Claritysoft

Starting Price

$39 per month

Editions & Modules

Claritysoft editions and modules pricing
EditionModules
Claritysoft$39.001

Footnotes

  1. Per Month Per User

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

Optional

Additional Details

Veeva CRM

Starting Price

$0

Editions & Modules

Veeva CRM editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Alternatives Considered

    Claritysoft

    Claritysoft's emails are much easier to use since Salesforce is in the middle of switching from Classic to Lightning. Also, Salesforce does not have a native group edit option. Claritysoft is much more data driven and you can use all functions of Excel to customize reports. However, Claritysoft does not have as many third-party add-on options compared to Salesforce's app exchange.
    Read full review

    Veeva Systems

    As Veeva CRM is built on Salesforce' platform, both solutions have rather similar look, feel and offered set of functionalities. Veeva CRM is geared up specifically for the pharmaceutical industry - to my understanding, there is an agreement between the companies, preventing Salesforce.com from stepping into the pharma market. So if you are familiar with the Salesforce.com experience - from the solution to their implementation, training and support approaches - you can expect similar from Veeva (CRM).
    Read full review

    Return on Investment

    Claritysoft

    • Our previous application did not offer the data details that recently became oftenly asked for by our client. This would cause long waits to build out reporting function via a supportive application. With Claritysoft, we have been able to build internally, reports asked for by the client, as well as offer other reports our client had not thought of. It's ROI is continues to grow week to week it seems.
    • The interaction with the Outlook client in our environment has been less than impressive, but that may be indicative of the parameters and not the fault of the application.
    • Setting up accounts, laying permissions and roles, has been a night and day, positive change, compared to our predecessor.
    Read full review

    Veeva Systems

    • The system has allowed our field staff to be more efficient
    • Target marketing based on the data analytics
    Read full review

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