What users are saying about
9 Ratings
14 Ratings
9 Ratings
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Score 8 out of 100
14 Ratings
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Score 8.7 out of 100

Likelihood to Recommend

Claritysoft

Great software for keeping track of things you've done or need to do with certain customers or potential customers.
Reagan Reed | TrustRadius Reviewer

Veeva CRM

Good for larger teams with a lot of activities and therefore a good justification for the investment. Great for 'as above' + the companies looking to integrate Veeva CRM with other Veeva offerings, such as Align, Inslight, Zinc/PromoMats etc. Not so great for smaller organisations or those with more slightly more restricting budgets.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Claritysoft
8.6
Veeva CRM
7.6
Customer data management / contact management
Claritysoft
9.3
Veeva CRM
8.0
Workflow management
Claritysoft
9.0
Veeva CRM
8.1
Territory management
Claritysoft
8.3
Veeva CRM
7.1
Opportunity management
Claritysoft
8.8
Veeva CRM
8.0
Integration with email client (e.g., Outlook or Gmail)
Claritysoft
8.5
Veeva CRM
7.6
Quote & order management
Claritysoft
7.5
Veeva CRM
6.1
Interaction tracking
Claritysoft
9.0
Veeva CRM
8.3
Channel / partner relationship management
Claritysoft
8.3
Veeva CRM
8.0
Contract management
Claritysoft
Veeva CRM
7.1

Customer Service & Support

Claritysoft
10.0
Veeva CRM
8.0
Help desk management
Claritysoft
10.0
Veeva CRM
8.0
Case management
Claritysoft
Veeva CRM
8.0
Call center management
Claritysoft
Veeva CRM
8.0

Marketing Automation

Claritysoft
8.8
Veeva CRM
7.1
Lead management
Claritysoft
8.8
Veeva CRM
7.0
Email marketing
Claritysoft
8.8
Veeva CRM
7.1

CRM Project Management

Claritysoft
9.2
Veeva CRM
7.5
Task management
Claritysoft
10.0
Veeva CRM
8.0
Billing and invoicing management
Claritysoft
9.0
Veeva CRM
7.6
Reporting
Claritysoft
8.5
Veeva CRM
6.9

CRM Reporting & Analytics

Claritysoft
9.3
Veeva CRM
6.4
Forecasting
Claritysoft
9.0
Veeva CRM
6.1
Pipeline visualization
Claritysoft
9.0
Veeva CRM
7.7
Customizable reports
Claritysoft
10.0
Veeva CRM
5.5

Customization

Claritysoft
8.8
Veeva CRM
7.4
Custom fields
Claritysoft
8.7
Veeva CRM
7.2
Custom objects
Claritysoft
8.3
Veeva CRM
7.2
API for custom integration
Claritysoft
9.3
Veeva CRM
7.9
Scripting environment
Claritysoft
Veeva CRM
7.3

Security

Claritysoft
9.0
Veeva CRM
9.0
Single sign-on capability
Claritysoft
8.5
Veeva CRM
9.0
Role-based user permissions
Claritysoft
9.5
Veeva CRM
9.0

Platform

Claritysoft
6.5
Veeva CRM
9.2
Mobile access
Claritysoft
6.5
Veeva CRM
9.2

Social CRM

Claritysoft
Veeva CRM
8.5
Social data
Claritysoft
Veeva CRM
8.0
Social engagement
Claritysoft
Veeva CRM
9.0

Integrations with 3rd-party Software

Claritysoft
Veeva CRM
9.0
Marketing automation
Claritysoft
Veeva CRM
9.0

Pros

Claritysoft

  • Claritysoft is a low-cost solution for smaller companies to be able to keep up with leads and customers.
  • It also is great for having one depository for quotes and opportunities you and your company are working on.
  • The marketing function seems to also work really well for sending out and tracking email campaigns.
Dwayne Tharp | TrustRadius Reviewer

Veeva CRM

  • Easily accessible with any devices such as ipads, iphones and desktop
  • Data mining - system provides insightful information to users which are targeted for each customer
  • Increases productivity of field staffs
Anonymous | TrustRadius Reviewer

Cons

Claritysoft

  • Needs to have the ability to be able to change accounts, opportunities, leads, and contacts over to another rep without having to go into each field separately--this is extremely time-consuming.
  • Would like to see each page be able to bring up more then 100 clients at a time.
Pamela Elliott | TrustRadius Reviewer

Veeva CRM

  • Configuration flexibility specific to Medical continues to be a challenge to differentiate from Commercial
  • Standardization of permissions and customization across teams
  • Pricing
Anonymous | TrustRadius Reviewer

Alternatives Considered

Claritysoft

Claritysoft's emails are much easier to use since Salesforce is in the middle of switching from Classic to Lightning. Also, Salesforce does not have a native group edit option. Claritysoft is much more data driven and you can use all functions of Excel to customize reports. However, Claritysoft does not have as many third-party add-on options compared to Salesforce's app exchange.
Joshua Day | TrustRadius Reviewer

Veeva CRM

As Veeva CRM is built on Salesforce' platform, both solutions have rather similar look, feel and offered set of functionalities. Veeva CRM is geared up specifically for the pharmaceutical industry - to my understanding, there is an agreement between the companies, preventing Salesforce.com from stepping into the pharma market. So if you are familiar with the Salesforce.com experience - from the solution to their implementation, training and support approaches - you can expect similar from Veeva (CRM).
Anonymous | TrustRadius Reviewer

Return on Investment

Claritysoft

  • Our previous application did not offer the data details that recently became oftenly asked for by our client. This would cause long waits to build out reporting function via a supportive application. With Claritysoft, we have been able to build internally, reports asked for by the client, as well as offer other reports our client had not thought of. It's ROI is continues to grow week to week it seems.
  • The interaction with the Outlook client in our environment has been less than impressive, but that may be indicative of the parameters and not the fault of the application.
  • Setting up accounts, laying permissions and roles, has been a night and day, positive change, compared to our predecessor.
Ryan Weller | TrustRadius Reviewer

Veeva CRM

  • The system has allowed our field staff to be more efficient
  • Target marketing based on the data analytics
Anonymous | TrustRadius Reviewer

Pricing Details

Claritysoft

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Claritysoft Editions & Modules

Edition
Claritysoft$39.001
  1. Per Month Per User
Additional Pricing Details

Veeva CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Veeva CRM Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Claritysoft
8.4
Veeva CRM
8.1

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